How do I refund

[Chrypsis]

It isn't giving me the option, and I can't contact game support for it either.

[ﾏｿｿｿ ₒ❤]

go to guide section, there is a guide for refunding HD2

[Chrypsis]

Originally posted by ﾏｿｿｿ　ₙ❤:

go to guide section, there is a guide for refunding HD2

I can't refund in the first place. You need to be able to to tell them why

[Novalan]

Originally posted by Chrypsis:

It isn't giving me the option, and I can't contact game support for it either.

This is just copy-paste from another thread.

Tips on how to refund
https://www.reddit.com/r/Helldivers/comments/1ck3elv/steam_has_granted_me_a_refund_with_over_14_hours/

EU players
https://steamcommunity.com/app/553850/discussions/0/4357872562123457589/

When you refund, do it manually, not via refund button. If you refund via button the bot rejects it.

To manually ask refund,

Go to https://help.steampowered.com/en/

- log in

- select purchases

- scroll to Helldivers 2

This gives you chance to explain your reasoning behind refund and bot does not handle your request.

[Din]

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

[trashpanda361]

Originally posted by Din:

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

are you in one of the regions listed to not be able to make a psn account or did you just want a refund?

[Novalan]

Originally posted by trashpanda361:

Originally posted by Din:

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

are you in one of the regions listed to not be able to make a psn account or did you just want a refund?

Doesn't matter in this case.

[Din]

Originally posted by trashpanda361:

Originally posted by Din:

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

are you in one of the regions listed to not be able to make a psn account or did you just want a refund?

In my case i just dont want anything to do with the sony rug-pull bs, my country has PSN allowed, but i asked for a refund anyway, havent been denied yet, so its possible.

[Merlin]

I bought HD2 off of Fanatical, they have refused my refund request, how do I start the process via Steam? As the closest option it gives me is to permanently remove the game from my account without getting my money back.

Originally posted by Din:

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

[Din]

Originally posted by Merlin:

I bought HD2 off of Fanatical, they have refused my refund request, how do I start the process via Steam? As the closest option it gives me is to permanently remove the game from my account without getting my money back.

Originally posted by Din:

The automated Refund requests are mostly being automaticaly denied even if you do multiple requests.

Most of the people who got their refunds accepted used the following path:

Top left of Steam Page: click on the Help button > Steam Support > Purchases > Click on your Helldivers 2 option, make sure its not the microtransactions in case you've bought them > and choose "I have a question about this purchase" there you will type what happened with playstation requiring PSN account etc, make sure to explain in detail and that you would like a refund, Good Luck.

Top Left > Help > Steam Support > Purchases > Click helldivers 2 > "I have a question about this purchase"

I myself got a response from steam that they're investigating the issue, they havent denied the refund yet, some people got the full refund straight away, depends on who answears your ticket, but havent been outright denied, even with 125hrs+ of gameplay.

Steam dont issue refunds from keys purchased outside of steam store, if the place you bought the key "fanatical" has refused a refund, you're out of luck, steam wont be refunding it.