"the customer is always right/the customer is never wrong"

[PocketMercy<3]

What happened to these principles in the entertainment industry?
Looks like companies/publishers,community managers are not aware about it and use: "Good companies, bad customers"

[Transdude1996]

Originally posted by kyzia:

What happened to these principles in the entertainment industry?

The companies were taken over by ideologues who believe that the customer is required to buy whatever shlock they push out.

[jollygamer686]

Also, "A happy customer is a spending customer," funny how companies, like Disney, wonder why they aren't making bank like they used to...

[New To This]

Originally posted by kyzia:

What happened to these principles in the entertainment industry?
Looks like companies/publishers,community managers are not aware about it and use: "Good companies, bad customers"

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.
They were not implying a rude, angry, impolite screaming customer is right.

The customers MATTER OF TASTE is always right.
(In which case, we do not enjoy PSN, so we are correct it should not be forcefully sold to us along with the thing we do enjoy. HELLDIVERS 2)

[Transdude1996]

Originally posted by New To This:

Originally posted by kyzia:

What happened to these principles in the entertainment industry?
Looks like companies/publishers,community managers are not aware about it and use: "Good companies, bad customers"

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.

No it doesn't.

[New To This]

Originally posted by Transdude1996:

Originally posted by New To This:

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.

No it doesn't.

It does.
It is used currently to justify all customer behavior.
Which is 180 from the original intent.

[Transdude1996]

Originally posted by New To This:

Originally posted by Transdude1996:

No it doesn't.

It does.
It is used currently to justify all customer behavior.
Which is 180 from the original intent.

The customer's opinion is always right because the customer is the one who your trying to convince to willing exchange their dollars (Or whatever you're bargaining) for whatever product or service you're trying to sell them.

[PocketMercy<3]

Originally posted by New To This:

Originally posted by kyzia:

What happened to these principles in the entertainment industry?
Looks like companies/publishers,community managers are not aware about it and use: "Good companies, bad customers"

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.
They were not implying a rude, angry, impolite screaming customer is right.

The customers MATTER OF TASTE is always right.
(In which case, we do not enjoy PSN, so we are correct it should not be forcefully sold to us along with the thing we do enjoy. HELLDIVERS 2)

I've heard that this phrase had this "MATTER OF TASTE" , but I didn't find any proofs. But still even if use "The customer is always right IN MATTERS OF TASTE." , looks like the companies seem to have forgotten even that.

[New To This]

Originally posted by Transdude1996:

Originally posted by New To This:

It does.
It is used currently to justify all customer behavior.
Which is 180 from the original intent.

The customer's opinion is always right because the customer is the one who your trying to convince to willing exchange their dollars (Or whatever you're bargaining) for whatever product or service you're trying to sell them.

Which is why on matters of taste.
They are right.

They are not always right on matters of business.
Only of taste.
They are not always right on matter of manners.
Only taste.
They are not always right on matter of pricing.
Only taste.

PSN is distasteful.
The customer is right about this, that's why they bought it on PC, not PS.

[mudcrab]

Originally posted by New To This:

Originally posted by kyzia:

What happened to these principles in the entertainment industry?
Looks like companies/publishers,community managers are not aware about it and use: "Good companies, bad customers"

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.
They were not implying a rude, angry, impolite screaming customer is right.

The customers MATTER OF TASTE is always right.
(In which case, we do not enjoy PSN, so we are correct it should not be forcefully sold to us along with the thing we do enjoy. HELLDIVERS 2)

a little context.

"advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived"

https://en.wikipedia.org/wiki/The_customer_is_always_right

[New To This]

Originally posted by kyzia:

Originally posted by New To This:

The customer is always right IN MATTERS OF TASTE.
Give the whole quote, it changes the context dramatically.
They were not implying a rude, angry, impolite screaming customer is right.

The customers MATTER OF TASTE is always right.
(In which case, we do not enjoy PSN, so we are correct it should not be forcefully sold to us along with the thing we do enjoy. HELLDIVERS 2)

I've heard that this phrase had this "MATTER OF TASTE" , but I didn't find any proofs. But still even if use "The customer is always right IN MATTERS OF TASTE." , looks like the companies seem to have forgotten even that.

Absolutely. I agree with you entirely.
I just like bringing up the full quotes of things because many are forgotten/shortened.

There's a whole second part to most rhymes/tongue twisters as well that we shorten.

She sells seashells on the seashore.

VS

She sells seashells on the seashore.
The shells she sells are surely seashells.
So, if she sells shells on the seashore,
I'm sure she sells seashore shells.

[CookieSnooper]

The full quote is "The customer is always right, in matters of taste,". When you quote something, make sure you do it right...

[Transdude1996]

Originally posted by New To This:

Originally posted by Transdude1996:

The customer's opinion is always right because the customer is the one who your trying to convince to willing exchange their dollars (Or whatever you're bargaining) for whatever product or service you're trying to sell them.

Which is why on matters of taste.
They are right.

They are not always right on matters of business.

The customer chooses which entities they wish to support and do business with, and the specific kinds of business they wish to conduct.

They are not always right on matter of manners.

Companies are still obligated to treat the customer like a king in matters of how they respect them, even if they detest them.

They are not always right on matter of pricing.

Customers determine how much money (Or anything else of value) they wish to spend on a product/service regardless if the company agrees or not.

[PocketMercy<3]

Originally posted by CookieSnooper:

The full quote is "The customer is always right, in matters of taste,". When you quote something, make sure you do it right...

As I said before, even if we use this quote, it's still applicable in context.

[GHDW]

Originally posted by CookieSnooper:

The full quote is "The customer is always right, in matters of taste,". When you quote something, make sure you do it right...

finally the full quote

[PocketMercy<3]

Like I agree that the customer can be right about "Taste", because he has no idea about "internal kitchen" ( But I think in some cases, the customer also could be right about prices.).
About "The companies were taken over by ideologues", it may be true in some cases, like Disney.
But I don't think it's applicable to all companies and all situations. Like Arrowhead right now, nothing about ideologies, rather like Arrowhead - hostage of the situation. But even in this situation they first used "Good companies, bad customers" and then apologized, when they found out the customers were right