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Same thing happened to me. I just logged in to the site and did it from the options.
I lost my original account ages ago, due to their servers getting hacked.
The thing is it took almost 2 weeks to get my account back.
And as I couldn't get into my account I couldn't cancel PSN. So I paid for a service I didn't have access to & couldn't utilise. Due to something completely out of my control.
It's what made me drop Sony originally. Came over to PC.
They want me to willingly give my information to them again. No thanks.
To say the least I wouldn't recommend it.
But, I'll cross that bridge when I'm ready to come back to this game. Which was going to be now.
Thank goodness I checked the forum.
*Edit* the credit card that was being used for the account also needed to be cancelled & replaced...
You're gonna love it!
it's considered one of the worst run platforms!
Enjoy.
Someone's gotta do it, no matter how hard the trolls want the game to make the devs more money.
It's been over a decade, I still remember none the less.
I then saw "sony" ontop after the fact and went "**** this is not gonna go well"
I have only myself to blame this time.
"They hacked everything"
This is the Deadline..