Why are 7000 series crashes no longer considered a known issue?

[Simulacrum111]

I enjoy HD2. I want the game to succeed. However, my enjoyment is being curtailed by consistent crashes to the desktop or complete shutdowns of my PC.

The community has found a number of means to reduce the severity of this issues with 7000 series GPUs but none I would define as a solution which that stops the crashes and allows users of these GPUs to experience the game at full fidelity.

7000 series users need and deserve an official solution in my opinion. The community work-arounds, for which I am grateful, is not that and is no reason to forget us.

7000 series issues are no longer appearing in the known issues regarding HD2 and my concern is that ArrowHead may not care for our plight.

I want to spread democracy in all it's glory but I cannot truly do this simply because I bought a 7000 series GPU. I don't think that is right or fair.

Please share your thoughts.

Addendum:
Here are some of the community solutions I am using. I wouldn't be able to play at all without these, so I am grateful, yet I still crash out quite often.
- Disabling SMT using Project Lasso
- Using D3D 11
- Deleted shader cache
- lowered resolution to 1440p
- reducing graphic settings when forced

I am on AM5 using a 7800 X3D and 7900 xtx. I just want to be able to play consistently.

[Captain Worthy]

I recommend deleting the shader cache file of the game and then forcing it to use DX11 with a Steam launch command.

This finally solved my AMD driver timeout issues.

[VelxraTV]

Try dx11 as the first guy mentioned

[Simulacrum111]

Originally posted by Velxra:

Try dx11 as the first guy mentioned

Thank you, I have been using this for about a week now. This is the best suggestion to date for me as it allows me to play at higher than low graphics settings without instantly crashing. Anyone using the 7000 series should give this a shot.

[Simulacrum111]

I am open to suggestions, of course, but my point would be that ArrowHead should not consider this issue resolved for 7000 series users. This is still a major issue in my opinion and we deserve some consideration. This should still be on their radar and it not being included in their known issues is very disappointing.

[Palewing]

Originally posted by shon.pritchett:

- Disabling SMT using Project Lasso

I actually found this to reduce the performance and introduce stutter on my 5950X when I tried it around launch.

After I turned down several settings and capped the fps at 85 (7900 XT) I have only experienced one crash in 100 hours or so, ignoring the crashing that can occur when doing character customization. The in-game upscaler is bad, so I use 3200x1800 on my 4K screen instead.

[Proxy]

I'm curious about this because I have two separate AMD systems here and I get no crashes at all in either. I have not used any of the tweaks listed nor have I updated to the HD2 beta drivers.

[Cylian]

From the "Know Issues" in the support forum:
https://steamcommunity.com/app/553850/discussions/1/4206994023681197128/

Critical problems for players using the AMD Radeon 7000 series of GPUs
...
Some users have found that...
* Turning off SCREEN SPACE GLOBAL ILLUMINATION works.

works for me.

[Mr Penguin]

Totally agree with your take on this. With a 7900XTX, we should be playing the game with quite high settings but now I am even scared to play the game at 1080p without any crashes. We deserve an official fix over this issue! The game is really great to play with friends but with this optimization issue I can't enjoy it with the others.

[Simulacrum111]

Originally posted by Proxy:

I'm curious about this because I have two separate AMD systems here and I get no crashes at all in either. I have not used any of the tweaks listed nor have I updated to the HD2 beta drivers.

I envy you.

I have the beta drivers installed as well. 23.40.19.01. I have tried using Radeon chill and I don't use the in-game scaling. I am scaling using AMD Super Resolution at the driver level.

This is a lot to just to not crash out of the game. My system is pretty stable in that I don't crash out in other games or applications.

I am not asking for AMD specific optimization or feature support. I am asking to be allowed to play the game consistently without having to guess as to what will or will not allow me to spread managed democracy.

If that is unreasonable, I can understand that. I would want to know why. At this point, I think ArrowHead should seek to resolve this and communicate the 7000 series users matter to them.

[Proxy]

Originally posted by shon.pritchett:

I envy you.

I have the beta drivers installed as well. 23.40.19.01. I have tried using Radeon chill and I don't use the in-game scaling. I am scaling using AMD Super Resolution at the driver level.

This is a lot to just to not crash out of the game. My system is pretty stable in that I don't crash out in other games or applications.

I am not asking for AMD specific optimization or feature support. I am asking to be allowed to play the game consistently without having to guess as to what will or will not allow me to spread managed democracy.

If that is unreasonable, I can understand that. I would want to know why. At this point, I think ArrowHead should seek to resolve this and communicate the 7000 series users matter to them.

Well I lied, I just had a hard crash that killed the driver and I had to reboot. Although this is the first time I've played since the newest patch.

I'd like to figure out what is causing it too, just for the sake of science.

[Simulacrum111]

Originally posted by Proxy:

I'm curious about this because I have two separate AMD systems here and I get no crashes at all in either. I have not used any of the tweaks listed nor have I updated to the HD2 beta drivers.

Also AMD systems are fine if you are not using a 7000 series GPU. AMD and Nvidia users may be having some performance issues here and there, but I have not heard that any other users than 7000 series GPU users are experiencing crashes.

[SonicDoom™]

im on a rtx 3080 and a 12700k and crash quite a lot to the point where i have to hold down the power button on my PC.

[Proxy]

Originally posted by shon.pritchett:

Also AMD systems are fine if you are not using a 7000 series GPU. AMD and Nvidia users may be having some performance issues here and there, but I have not heard that any other users than 7000 series GPU users are experiencing crashes.

I'm using a 7800XT, I also have a 4080 Super. The 4080 has crashed significantly more for me.

[Amputret]

Latest AMD drivers specifically address crashes in HD2 in 7000 series cards, not tested them yet myself though.

From 24.2.1 Release Notes:
"Improvement to intermittent driver timeout or application crash experienced while playing HELLDIVERS™ 2 on AMD Radeon™ RX 7000 series GPUs. AMD is continuing to investigate additional reports of driver timeouts and application crashes while playing HELLDIVERS™ 2."

[BigDog]

Originally posted by shon.pritchett:

I enjoy HD2. I want the game to succeed. However, my enjoyment is being curtailed by consistent crashes to the desktop or complete shutdowns of my PC.

The community has found a number of means to reduce the severity of this issues with 7000 series GPUs but none I would define as a solution which that stops the crashes and allows users of these GPUs to experience the game at full fidelity.

7000 series users need and deserve an official solution in my opinion. The community work-arounds, for which I am grateful, is not that and is no reason to forget us.

7000 series issues are no longer appearing in the known issues regarding HD2 and my concern is that ArrowHead may not care for our plight.

I want to spread democracy in all it's glory but I cannot truly do this simply because I bought a 7000 series GPU. I don't think that is right or fair.

Please share your thoughts.

Addendum:
Here are some of the community solutions I am using. I wouldn't be able to play at all without these, so I am grateful, yet I still crash out quite often.
- Disabling SMT using Project Lasso
- Using D3D 11
- Deleted shader cache
- lowered resolution to 1440p
- reducing graphic settings when forced

I am on AM5 using a 7800 X3D and 7900 xtx. I just want to be able to play consistently.

I have 7800X3D and 7800 XT, after release I was one of those who had no problems except for the performance, after few updates I had crashes, black screens and random FPS drops, I had to turn off these settings:
space global illumination = off
anti aliasing = off
also limited FPS to 60

and that solved most of the problems, but after the latest patch it started again random crashes and bad FPS, then I lowered the settings to medium to get more FPS but with random crashes, today I saw a topic saying that running the game with D3D 11 solved the problems, so I added that small line in Steam option and played for 2 hours without problems on high settings with anti aliasing on and native render scale, 1440p.
but also check your AMD adrenaline maybe you changed something, for me I set it to high preset and changed only 2 options, AMD chil in helldivers 2 tab in adrenaline and turned on the 10-bit pixel format in gaming > graphics.
https://steamcommunity.com/app/553850/discussions/0/4339851902701075696/