New day same old black screen

[Fighting-Priest]

Got two games in and got stuck on loading screen coming back from mission. Had to exit game and now I get a black screen on start up.

[Rager]

I'd also turn hibernation off to make sure you're doing a proper restart

DOS prompt

powercfg.exe /hibernate off

[Hellbound666x]

Rager a écrit :

'black screen on start up' as I say above, no one can diagnose that without further information like some logs or events, the information is almost certainly available on your PC, you just need to find it.

Now I got an error that said

The instruction at 0x00007ff86f56b98c referenced memory at 0x00000000000001b8. Te memory could not be read

[Hellbound666x]

Rager a écrit :

You need to try and get some debug / some more information

I'd check your system log before and after the game starts and fails, any events generated ?

Download debug view and open that to see if any messages are output, make sure Win32 is ticked

https://learn.microsoft.com/en-us/sysinternals/downloads/debugview

Any .dmp files or logs in the Helldivers directory or under your 'Documents\Helldivers' folder or Documents\My Games\Helldivers

Any sign of Helldivers in %appdata%, logs / .dmp files ?

I GOT THIS:

00000001 0.00000000 [8068] ExecCommandLine: ""C:\Program Files (x86)\Steam\steam.exe" -- steam://rungameid/553850"
00000002 0.00012110 [8068] ExecuteSteamURL: "steam://rungameid/553850"
00000003 0.15869270 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to SynchronizingCloud with ""
00000004 0.89421809 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to ControllerWarnings with ""
00000005 0.89424032 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp waiting for user response to ControllerWarnings ""
00000006 1.00041127 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp continues with user response "ControllerWarnings"
00000007 1.00149572 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to SynchronizingControllerConfig with ""
00000008 1.30189908 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to SiteLicenseSeatCheckout with ""
00000009 1.30666769 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to WaitForStreamingEncoderConfig with ""
00000010 1.42085755 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to CreatingProcess with ""
00000011 1.42097259 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp waiting for user response to CreatingProcess ""
00000012 1.50182736 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp continues with user response "CreatingProcess"
00000013 1.50246453 [8068] Steam Allow Foreground Window - Waiting before launch
00000014 1.50257838 [10988] Steam Allow Foreground Window - Called AllowSetForegroundWindow()
00000015 1.50272322 [8068] Steam Allow Foreground Window - Wait complete (ok)
00000016 1.51325464 [8068] Game process added : AppID 553850 ""D:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe" --bundle-dir data --release", ProcID 2548, IP 0.0.0.0:0
00000017 1.56252503 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to WaitingGameWindow with ""
00000018 1.71179640 [8068] GameAction [AppID 553850, ActionID 3] : LaunchApp changed task to Completed with ""
00000019 9.68971729 [2548] [S_API] SteamAPI_Init(): Loaded 'C:\Program Files (x86)\Steam\steamclient64.dll' OK.
00000020 9.74697685 [8068] Game process updated : AppID 553850 ""D:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe" --bundle-dir data --release", ProcID 2548, IP 0.0.0.0:0
00000021 11.51134300 [10104] WinH264CreateDecoder
00000022 11.51827908 [10104] [0215/143958.640:INFO:crash_reporting.cc(248)] Crash reporting enabled for process: renderer
00000023 42.53841400 [19716] [3924-02-15/ 14:40:29.660:INFO:offscreen_window.cpp(1235)] should close osc
00000024 42.60252762 [19716] [3924-02-15/ 14:40:29.724:INFO:offscreen_window.cpp(1235)] should close osc
00000025 56.85511017 [17104] [ATKWMI] WMI_Open
00000026 56.85513687 [17104] [ATKWMI] CoInitialize OK
00000027 56.85517502 [17104] [ATKWMI] AsWMI_CheckSupport, only for DT/AIO/MB
00000028 56.87089157 [17104] ACPIWMI - Has NEW WMI
00000029 56.87557602 [17104] ACPIWMI - NB InstanceName
00000030 56.87561035 [17104] ASUSATKWMI_WMNB.InstanceName="ACPI\\PNP0C14\\ATK_0"
00000031 56.87601089 [17104] ACPIWMI - Use DT/AIO WMI
00000032 56.87679291 [17104] [ATKWMI] WMI_DSTS
00000033 56.87686920 [17104] [ATKWMI] get_device_status
00000034 56.88271332 [17104] [ATKWMI] ExecMethod Successful.
00000035 56.88392258 [17104] [ATKWMI] WMI_Close
00000036 56.88396072 [17104] [ATKWMI] - Uninitialize NEW WMI
00000037 102.13221741 [17540] [17540:14868:20240215,144129.251:INFO exception_handler_server.cc:635] Process close detected
00000038 105.00906372 [8068] Game process removed: AppID 553850 ""D:\SteamLibrary\steamapps\common\Helldivers 2\bin\helldivers2.exe" --bundle-dir data --release", ProcID 2548
00000039 105.01065826 [8068] Game 553850 created interface STEAMAPPS_INTERFACE_VERSION008 /
00000040 105.01066589 [8068] Game 553850 created interface STEAMREMOTESTORAGE_INTERFACE_VERSION016 /
00000041 105.01068878 [8068] Game 553850 created interface STEAMUSERSTATS_INTERFACE_VERSION012 /
00000042 105.01070404 [8068] Game 553850 created interface SteamController008 /
00000043 105.01071167 [8068] Game 553850 created interface SteamFriends017 /
00000044 105.01074219 [8068] Game 553850 created interface SteamInput006 /
00000045 105.01077271 [8068] Game 553850 created interface SteamMatchMaking009 /
00000046 105.01079559 [8068] Game 553850 created interface SteamNetworking006 /
00000047 105.01082611 [8068] Game 553850 created interface SteamNetworkingUtils004 /
00000048 105.01084900 [8068] Game 553850 created interface SteamUser021 /
00000049 105.01087952 [8068] Game 553850 created interface SteamUser021 / User
00000050 105.01090240 [8068] Game 553850 created interface SteamUtils010 /
00000051 105.01093292 [8068] Game 553850 method call count for IClientUser::BLoggedOn : 23114
00000052 105.01096344 [8068] Game 553850 method call count for IClientUser::GetSteamID : 10
00000053 105.01099396 [8068] Game 553850 method call count for IClientUser::GetAuthSessionTicket : 3
00000054 105.01102448 [8068] Game 553850 method call count for IClientFriends::GetFriendRelationship : 12
00000055 105.01105499 [8068] Game 553850 method call count for IClientFriends::GetFriendCount : 24
00000056 105.01107788 [8068] Game 553850 method call count for IClientFriends::GetFriendByIndex : 216
00000057 105.01110840 [8068] Game 553850 method call count for IClientFriends::GetFriendGamePlayed : 204
00000058 105.01113892 [8068] Game 553850 method call count for IClientFriends::GetUserRestrictions : 1
00000059 105.01116180 [8068] Game 553850 method call count for IClientFriends::SetRichPresence : 8
00000060 105.01118469 [8068] Game 553850 method call count for IClientFriends::GetFriendPersonaName_Public : 219
00000061 105.01122284 [8068] Game 553850 method call count for IClientUtils::GetIPCountry : 1
00000062 105.01124573 [8068] Game 553850 method call count for IClientUtils::GetAppID : 33
00000063 105.01126862 [8068] Game 553850 method call count for IClientUtils::GetAPICallResult : 3
00000064 105.01129913 [8068] Game 553850 method call count for IClientUtils::SetOverlayNotificationPosition : 1
00000065 105.01132965 [8068] Game 553850 method call count for IClientUtils::InitFilterText : 1
00000066 105.01135254 [8068] Game 553850 method call count for IClientUtils::FilterText : 1
00000067 105.01137543 [8068] Game 553850 method call count for IClientUtils::RecordSteamInterfaceCreation : 16
00000068 105.01141357 [8068] Game 553850 method call count for IClientMatchmaking::CreateLobby : 1
00000069 105.01143646 [8068] Game 553850 method call count for IClientMatchmaking::GetNumLobbyMembers : 10513
00000070 105.01145935 [8068] Game 553850 method call count for IClientMatchmaking::GetLobbyMemberByIndex : 10513
00000071 105.01148224 [8068] Game 553850 method call count for IClientMatchmaking::SetLobbyData : 32
00000072 105.01149750 [8068] Game 553850 method call count for IClientMatchmaking::SetLobbyJoinable : 2
00000073 105.01151276 [8068] Game 553850 method call count for IClientMatchmaking::GetLobbyOwner : 5081
00000074 105.01152802 [8068] Game 553850 method call count for IClientApps::GetAppData : 1
00000075 105.01153564 [8068] Game 553850 method call count for IClientApps::GetDLCCount : 1
00000076 105.01155090 [8068] Game 553850 method call count for IClientApps::BGetDLCDataByIndex : 12
00000077 105.01156616 [8068] Game 553850 method call count for IClientAppManager::GetActiveBeta : 6
00000078 105.01157379 [8068] Game 553850 method call count for IClientAppManager::GetCurrentLanguage : 2
00000079 105.01159668 [8068] Game 553850 method call count for IClientUserStats::RequestCurrentStats : 1
00000080 105.01161194 [8068] Game 553850 method call count for IClientNetworking::ReadP2PPacket : 15772
00000081 105.01161957 [8068] Game 553850 method call count for IClientRemoteStorage::FileWrite : 9
00000082 105.01163483 [8068] Game 553850 method call count for IClientRemoteStorage::FileRead : 2
00000083 105.01165009 [8068] Game 553850 method call count for IClientRemoteStorage::GetFileSize : 2
00000084 105.01165771 [8068] Game 553850 method call count for IClientRemoteStorage::FileExists : 2
00000085 105.01168060 [8068] Game 553850 method call count for IClientRemoteStorage::IsCloudEnabledForAccount : 1
00000086 105.01169586 [8068] Game 553850 method call count for IClientRemoteStorage::IsCloudEnabledForApp : 1
00000087 105.01170349 [8068] Game 553850 method call count for IClientHTTP::CreateHTTPRequest : 2
00000088 105.01171875 [8068] Game 553850 method call count for IClientHTTP::SetHTTPRequestHeaderValue : 1
00000089 105.01173401 [8068] Game 553850 method call count for IClientHTTP::SendHTTPRequest : 2
00000090 105.01174927 [8068] Game 553850 method call count for IClientHTTP::GetHTTPResponseBodyData : 2
00000091 105.01176453 [8068] Game 553850 method call count for IClientHTTP::ReleaseHTTPRequest : 2
00000092 105.01177979 [8068] Game 553850 method call count for IClientControllerSerialized::GetHandleForGamepadIndex : 4
00000093 105.01178741 [8068] Game 553850 method call count for IClientNetworkingUtilsSerialized::GotLocationString : 1
00000094 105.01182556 [8068] Uploaded AppInterfaceStats to Steam

[Rager]

that's just really showing Helldivers opens, then closes, I'd look in 'D:\SteamLibrary\steamapps\common\Helldivers 2' for any .log, .txt files

This is the only message from helldivers

00000019 9.68971729 [2548] [S_API] SteamAPI_Init(): Loaded 'C:\Program Files (x86)\Steam\steamclient64.dll' OK.

it's not getting very far before crashing.

[Fighting-Priest]

Rager a écrit :

that's just really showing Helldivers opens, then closes, I'd look in 'D:\SteamLibrary\steamapps\common\Helldivers 2' for any .log, .txt files

This is the only message from helldivers

00000019 9.68971729 [2548] [S_API] SteamAPI_Init(): Loaded 'C:\Program Files (x86)\Steam\steamclient64.dll' OK.

it's not getting very far before crashing.

All I know is the black screen will only show up after losing connection to the server. When I wait a while I'll have access again.

[Kitai]

its pc black screens are common on pc, which is why i usually exclusively play consoles to avoid having to upgrade my perfectly capable gaming midrange pc from 10years ago,
which should be able to play anything a 10year old console hardware can play(iirc ps5 uses a ryzen 5 apu from 2018 or whenever 4000 or 5000 series came out)

but yeah upgrade your pc to avoid black screens

anyways without anymore info its hard to pinpoint the cause.

it could be cpu gpu hard drive/ssd being pegged at 100%(this is what causes black screens the most in my experience which is caused by a dying hard drive/ssd) not enough ram(which windows itself eats up alot of ram for some reason,

please list your pc specs so we can pin point the reason,

example i have:
ryzen 5 2600(kinda modern still able to play games pretty damn well)
amd rx 6650xt(gpu is the newest component in my 10 year old pc)
24gigs of ram(i do random tests so i mix and matched ram to see whats stable and whats unstable)
a dying 2tb hard drive where all my games are on
and a 500gig ssd for windows only,

so please like i said list the specs so we can pin point

[Hellbound666x]

Kitai a écrit :

its pc black screens are common on pc, which is why i usually exclusively play consoles to avoid having to upgrade my perfectly capable gaming midrange pc from 10years ago,
which should be able to play anything a 10year old console hardware can play(iirc ps5 uses a ryzen 5 apu from 2018 or whenever 4000 or 5000 series came out)

but yeah upgrade your pc to avoid black screens

anyways without anymore info its hard to pinpoint the cause.

it could be cpu gpu hard drive/ssd being pegged at 100%(this is what causes black screens the most in my experience which is caused by a dying hard drive/ssd) not enough ram(which windows itself eats up alot of ram for some reason,

please list your pc specs so we can pin point the reason,

example i have:
ryzen 5 2600(kinda modern still able to play games pretty damn well)
amd rx 6650xt(gpu is the newest component in my 10 year old pc)
24gigs of ram(i do random tests so i mix and matched ram to see whats stable and whats unstable)
a dying 2tb hard drive where all my games are on
and a 500gig ssd for windows only,

so please like i said list the specs so we can pin point

11th Gen Intel® Core™ i7-11800H @ 2.30GHz
NVIDIA GeForce RTX 3050 Laptop GPU
Intel® UHD Graphics
16 GB ram
Samsung PSSD T7 Shield SCSI Disk Device
NVMe INTEL SSDPEKNU512GZ

[Hellbound666x]

Rager a écrit :

that's just really showing Helldivers opens, then closes, I'd look in 'D:\SteamLibrary\steamapps\common\Helldivers 2' for any .log, .txt files

This is the only message from helldivers

00000019 9.68971729 [2548] [S_API] SteamAPI_Init(): Loaded 'C:\Program Files (x86)\Steam\steamclient64.dll' OK.

it's not getting very far before crashing.

so what should i do?

[Rager]

Hellbound666x a écrit :

Rager a écrit :

that's just really showing Helldivers opens, then closes, I'd look in 'D:\SteamLibrary\steamapps\common\Helldivers 2' for any .log, .txt files

This is the only message from helldivers

00000019 9.68971729 [2548] [S_API] SteamAPI_Init(): Loaded 'C:\Program Files (x86)\Steam\steamclient64.dll' OK.

it's not getting very far before crashing.

so what should i do?

you need to go exploring for more information, in the game directory, your documents directory, type %appdata% in your explorer address, explore there. You're looking for any files that are linked to helldivers that references some sort of log, such as helldivercrash.log or helldiverslog.txt or helldiversstartlog.txt - you get the idea hopefully. If it looks relevant, open it up and scan over it, you're looking for errors, things that fail, post anything interesting here, I'll be able to understand it.

[Hellbound666x]

Rager a écrit :

Hellbound666x a écrit :

so what should i do?

you need to go exploring for more information, in the game directory, your documents directory, type %appdata% in your explorer address, explore there. You're looking for any files that are linked to helldivers that references some sort of log, such as helldivercrash.log or helldiverslog.txt or helldiversstartlog.txt - you get the idea hopefully. If it looks relevant, open it up and scan over it, you're looking for errors, things that fail, post anything interesting here, I'll be able to understand it.

Damn man this is too much for me

[.dethrattle]

Delete (or rename) the settings.dat file located in %appdata%\roaming\Arrowhead\Helldivers2\crash_data.

Don't ask me why but deleting that file and letting the game re-create it fixed it for me. Still can't play the game since the servers are full, but at least I can launch the thing now instead of staring at a black screen.

[BEEP!]

Rager a écrit :

you still might be dropping packets, if some people have no issues (100,000+ players) and you have issues, there has to be a reason.
The test is easy, open a DOS prompt, type 'netstat -s', monitor 'Segments Retransmitted' go onto a speed test website like speedtest.net, start a speed test, if you see Segments Retransmitted increase then you're getting dropped packets.

It's the game that's the issue not on our ends.

[Rager]

nearly 200,000 players would disagree, I've no doubt they have something in their code that is unreliable and / or even the anti cheat but I'd still say you must have some hardware and / or software that isn't sitting well with helldivers. They may produce a fix but if it was me and I wanted to really play helldivers I'd be looking / checking my hardware etc. Have you tried reducing the settings, playing at 1080p ?

[BEEP!]

Rager a écrit :

nearly 200,000 players would disagree, I've no doubt they have something in their code that is unreliable and / or even the anti cheat but I'd still say you must have some hardware and / or software that isn't sitting well with helldivers. They may produce a fix but if it was me and I wanted to really play helldivers I'd be looking / checking my hardware etc. Have you tried reducing the settings, playing at 1080p ?

So what your saying is it's people hardware that's the problem and not the game.
There's all the sudden a black screen when the game was working just fine earlier today... just look at steam or discord there's thousands of people with the black screen issue.
and 60k+ people decide to just close the game in the last 20mins something is wrong with the game.

[Doctor_D]

servers at capacity, retrying in....... and now Login limit reached retrying in....glad I paid money for loading screen simulator.