Audio Issues

[OscarMild]

I use bluetooth headphones (Sony WH-100XM5) with a usb mic for my setup. I have manually disabled/disallowed audio input from my dualsense, my headphones, and my webcam. I have manually disabled/disallowed audio output via Windows Settings, double checking through device manager, from my dualsense and my monitor. This is the setup that has worked for every game and app so far. Yet this game is somehow ignoring all windows settings and forcing my headphones to behave as a headset with both input and output where everything is in mono and poor quality. This behavior stops when I exit the game. My only guess is the kernel-based anti-cheat somehow interfering with my settings. I really hope I'm wrong but regardless this is a bit infuriating just being unable to enjoy the audio.

[Montross]

+1 same with the XM5, not even Teams is this bad with taking over audio devices when I say it can't. Disabled exclusive control but outright ignored each team. Why is it forcing control over the headset, this isn't a normal "feature" in games >.>

[Equippick]

Try disable handsfree telephony

Win11:
1. Settings
2. Bluetooth and Devices
3. View more devices
4. Scroll down
5. More devices and printer settings
6. RMB on your headphones
7. Properties
8. Services
9. Turn off handsfree telephony
10. Turn off headphones
11. Turn it on

That helped me

[Rain]

Originally posted by Equippick:

Try disable handsfree telephony

Win11:
1. Settings
2. Bluetooth and Devices
3. View more devices
4. Scroll down
5. More devices and printer settings
6. RMB on your headphones
7. Properties
8. Services
9. Turn off handsfree telephony
10. Turn off headphones
11. Turn it on

That helped me

this worked for me bro thanks

[Montross]

Originally posted by Equippick:

Try disable handsfree telephony

Win11:
1. Settings
2. Bluetooth and Devices
3. View more devices
4. Scroll down
5. More devices and printer settings
6. RMB on your headphones
7. Properties
8. Services
9. Turn off handsfree telephony
10. Turn off headphones
11. Turn it on

That helped me

TIL bluetooth devices have services hidden via the control panel menus rather than the new ui in W11. Worked right away after disabling the service & restarting the headset, cheer!

Now if only pressing escape didn't crash the game (I've disabled image scaling at both application & global settings in nvidia control panel).

[BluePurple77]

Tried similar steps on windows 10. Didn't work for me. If i can't get the audio working I might just have to refund the game. I'm not listening to crappy audio.

[awolcz]

Not sure if this is related to game or anticheat SW, but it keeps crashing my audio service in windows. Out of the sudden, my audio stops working due to crash of the following service: svchost.exe_Audiosrv

[Tiramisu]

Originally posted by Equippick:

Try disable handsfree telephony
[snip]
That helped me

Thanks man! Worked for me (Win10)

[FUBAR]

So I just fixed both issues Ive had with with blue tooth headset with a mic.

1st issue as you will see is disabling handsfree telephony. This reduces quality. It is for when you use the headsets as a telephone. See instructions for this everywhere and above and below.

2nd issue was the audio once the audio sound was corrected the sound was chopping in and out. Like you were closing your ears over and over a couple times a second.

Step 1) Nothing was working, I searched everywhere. I disable all the other settings along with Handsfree Telephony in Services. This included "Audio sink", "Remote Control", and "Remotely controllable devices" as my head set has play and pause buttons on it. The sound then transferred over to my desktop speakers when I disabled it.

Step 2) Then I reinstalled Audio Sink. This forced it to kick the sound back to my head set. Completely fixed it. I then checked the two remove controls back (restarted them) and still worked. I did this WHILE the game was running and making the choppy sound.

I think the key was disabling the headphones "Audio Sink" and re-enabling it.

Not sure if I will need to do this every time I reboot my PC but shutting down the game and starting it again it still worked.

Win 11 64bit.

Update: Still working no sound jerking.
Update2: Still working after reboots.
Update3: 02/16/2025 Thanks for the rewards! Glad I could help. Spread the word.

[Shane]

Originally posted by FUBAR:

So I just fixed both issues Ive had with with blue tooth headset with a mic.

1st issue as you will see is disabling handsfree telephony. This reduces quality. See instructions for this everywhere and above.

2nd was the audio once corrected was chopping in and out. Like you were closing your ears over and over a couple times a second.

Nothing was working so I disable all the other settings along with Handsfree Telephony in Services. This was Audio sink, Remote Control, and Remotely controllable devices. (my head set has play and pause buttons on it. The sound transfered over to my desktop speakers when I disabled it.

Then I reinstalled Audio Sink. This forced it to kick the sound back to my head set. Completely fixed it. I then checked the two remove controls back and still worked. I did this WHILE the game was running and making the choppy sound.

I think the key was disabling the headphones "Audio Sink" and re-enabling it.

Not sure if I will need to do this every time I reboot my PC but shutting down the game and starting it again it still worked.

Win 11 64bit.


Update: Still working no sound jerking.

This worked. I tried mostly everything else I could think of before trying this (disabling drivers, disabling handsfree telephony, default devices, disconnecting, etc.)

What I did was disable the handsfree telephony option. When I started the game, the audio was "choppy" and unplayable. I then disabled and re-enabled "Audio Sink". Afterwards, the game audio is not choppy anymore and full quality.

Thank you!

Edit: Still works without even needing to repeat the process.

[๖ۣۜluna]

Originally posted by FUBAR:

So I just fixed both issues Ive had with with blue tooth headset with a mic.

1st issue as you will see is disabling handsfree telephony. This reduces quality. See instructions for this everywhere and above.

2nd was the audio once corrected was chopping in and out. Like you were closing your ears over and over a couple times a second.

Nothing was working so I disable all the other settings along with Handsfree Telephony in Services. This was Audio sink, Remote Control, and Remotely controllable devices. (my head set has play and pause buttons on it. The sound transfered over to my desktop speakers when I disabled it.

Then I reinstalled Audio Sink. This forced it to kick the sound back to my head set. Completely fixed it. I then checked the two remove controls back and still worked. I did this WHILE the game was running and making the choppy sound.

I think the key was disabling the headphones "Audio Sink" and re-enabling it.

Not sure if I will need to do this every time I reboot my PC but shutting down the game and starting it again it still worked.

Win 11 64bit.


Update: Still working no sound jerking.

this is what fixed it

[Bladespinner]

I submitted a refund instead, not going to fight with predatory anticheats

[黙示録 Mavis]

Originally posted by Equippick:

Try disable handsfree telephony

Win11:
1. Settings
2. Bluetooth and Devices
3. View more devices
4. Scroll down
5. More devices and printer settings
6. RMB on your headphones
7. Properties
8. Services
9. Turn off handsfree telephony
10. Turn off headphones
11. Turn it on

That helped me

bro you're the one, tysm.

[WetNoodle]

Originally posted by Equippick:

Try disable handsfree telephony

Win11:
1. Settings
2. Bluetooth and Devices
3. View more devices
4. Scroll down
5. More devices and printer settings
6. RMB on your headphones
7. Properties
8. Services
9. Turn off handsfree telephony
10. Turn off headphones
11. Turn it on

That helped me

This worked great for me once and now I can't get it to work again after the latest update. If I disable telephony all sound on my device cuts out and and occasionally pops back in for half a second.
My only other option is to have it on but disable it in recording audio devices. This at least keeps good game audio and low-quality other audio (discord). If I have it enabled as a recording device I found all audio to be low quality, which is why I had it disabled originally.

[overlord yuz]

yappers worked win 10 go to sounds, disable the hands free version of your headset

[Настя Глиммер]

My headset is not connected by bluetooth but by wireless dongle. And because of that i CANT disable hands free or audio frequency at all. But when shooting or there are a lot of explosions my sound starts cracking. Any hints?