Encounter a bug? Please email [e-mail]

[Harris @ Finji]

Hi everyone, and thanks so much for playing TUNIC!

While Finji staff is present in the Steam forums to assist with bug reports and questions. we encourage you to reach out directly to our support team at [e-mail] should you ever encounter a technical issue. You're still welcome to post here to the Steam forums for community assistance, however emailing [e-mail] is a direct line to us.

Cheers!
Harris @ Finji

[Wow, you can really dance!]

Email to the address in the OP does not get acknowledged. Your bug report will fall into a hole and disappear forever. Cannot recommend.

Every monster respawns when using a shrine, with all their gear - except me! I do not get back the very expensive bombs and other consumables that I had at the last save.

Inside the ziggurat the mini boss has a wave attack that is sometimes broken, leading to a floor that is mostly instant death.

Boss sword attacks go through some barricades like they aren't even there. Dark Souls quality collision detection.

Maybe focus less on the plushies that will go to a landfill and more on polishing the user experience.

[narkoprats]

Hello, i got a bug that the enemies are not able to hit me, looks like im inmortal, and that way the game turns boring.

[andrew-ls91]

Hi, I'm in the part of the game where I get the crown, in the cathedral. Now I am trying to get the first item in the hero's tomb with the crown's power, but apparently the game does not read the command to transport me to that direction. After trying several times I left without getting that item, but it still won't let me transport to that direction so I'm stuck in that area.
Please help

[elemental_potato]

I've already emailed Finji about my technical issue, but gonna post it here too for more visibility!

After playing Tunic for 4 hours the first time, I am now always stuck on the loading screen after selecting "Continue" from the main menu. The loading icon just plays endlessly. I have an Acer Predator Helios 2019, so it meets the requirements in order to play.

I've tried a number of things to fix this and failed:
1) Restarting the game
2) Restarting my laptop
3) Reinstalling Tunic
4) Verifying integrity of game files through Steam
5) Updating graphic drivers
6) Quitting other processes that could interfere with Tunic
7) Deleting the save files, only for them to appear again

I believe I've narrowed down the issue to corrupted save files, because I'm having the exact same issue as this person on Reddit[http//%28https], down to my original save having no money or pages and 1 in every stat when I go into the "Load game" option.

[GSandSDS]

If you get the blue hexagon (the blue key), then save and reload, the blue hexagon will be missing in the inventory. You can get it again where you found it first and it will be in the inventory again, but as soon as you save and reload the game it's gone again.

I checked the save file (fortunately it's in plain text) after I already placed all hexagons in the temple and could find the following:

Placed Hexagons ALL|1
SV_HexagonPlinth Construction Yard_hexagon plinth|1
Got Hexagon 1 Red|1
inventory quantity Hexagon Red|0
Got Hexagon 2 Green|1
inventory quantity Hexagon Green|0
Got Hexagon 3 Blue|1
inventory quantity Hexagon Blue|3 (*)
Placed Hexagon 1 Red|1
Placed Hexagon 2 Green|1
Placed Hexagon 3 Blue|1

(* I went back and got the blue hexagon 3 additional times after it vanished from the inventory, that's why there is a 3 now)

Since the hexagon only disappears after the save file is reloaded and since only then you can get the hexagon from it's original place again, there must be some sort of $variable that is not stored or correctly stored in the save file.

[GSandSDS]

Addendum: This is a bug based on the former bug. Since you can get the blue hexagon multiple times in a New Game+ you can already put the blue hexagon on the pedestal in the temple even though your inventory tells you that you don't have the blue hexagon. I think the reason is that the variable "inventory quantity Hexagon Blue" isn't set to 0 for a New Game+ but instead reduced by 1 (usually from 1 to 0, but in my case it's from 3 to 2).

[GSandSDS]

Error in the german translation of handbook page 48 (the fairy locations). In the english version there is an entry called "Fortress of the eastern vault". Translated into german this should be "Festung des Ostgewölbes". However the current manual as it is right now reads "Festung des Südgewölbes" meaning "Fortress of the southern vault".

[Prot4g]

Wanted to send a little note:

If the player defeats the Scavenger Boss, then proceeds to rest and close the game, the player will be missing the Blue Gem. To be fair, I went back to the boss fight area for them and the Gem was right there- and I didn't have to redo the boss fight. It's just surprising. I imagine there is a check-point system in place to make sure the player doesn't miss anything, but I didn't realize it for a bit upon reloading my save.

[NekoiNemo]

https://steamcommunity.com/sharedfiles/filedetails/?id=3306494007

Inputted the sequence, since it wasn't my first time around and i found the corresponding manual page spelling out the solution. Chest spawns at the exact place to completely block off the maze in the room. There's plenty of space at the entrance, pretty big platform in fact, but the chest is spawned at the path, completely blocking it. If i used the sequence from inside the maze - i would've been softlocked inside!

Please, just move the chest, like, 1 "tile" to the bottom-left/right!

[Sylis Degeain]

I just encountered a bug in the Swamp, that made me fall OOB through the floor. (I already sent an email, I'm also posting it here so others can find it)

Spoiler because of endgame area and mechanic.

I went to visit the swamp once again after obtaining the hero's laurels. After entering the area, I kept teleport-dashing in a straight line. There is a hole filled with water ahead, where a fast-travel platform would have been. I continued to dash when I arrived at the floor's edge, and somehow I did not hit an "invisible wall". Instead I went into the hole, fell through the water and died out-of-bounds.

Here is a video of what happened (actually recorded the second time it happened, so there is my soul from the first death floating there, but it is irrelevant to the bug) : https://www.youtube.com/watch?v=Y6hhberFnE4

I also tried a few times to walk to the edge and then teleport-dash into the hole, but the issue did not occur. Maybe I landed on just the right spot when dashing from the area's entrance, and I simply did not find it this time.

(Also, I spent a really good time playing the whole game, great work guys!)

[HF43]

Help I was stuck at the beach after getting the crown! :(

[Pup'cake]

Hi everyone. I would need your help because my character is stuck in focus mode (does not change body orientation). When I start the game he is already in shield mode, and after removing the shield he keeps facing the same direction no matter what I try. Using LT does not work anymore (cannot lock the ennemies). When I try to reassign this control in the parameters, the LT icon disappears and a charging circle icon remains forever, and the game stops responding... Do you have any idea how to fix this ?

[Sapphiet シャイ]

@Pup'cake I don't experience this problem with a normal modern controller, but I DO experience this with a very unusual setup; I'm probably the only person in existence who plays this game with a Dreamcast controller (yes, really) and this happens to me too.

I discovered that I can get the shield and focus buttons to work if I unplug the controller, rapidly tap the controller's shield and focus buttons while plugging it in, it will sometimes work properly, but it takes more than a few tries and doesn't always work. I have no idea why it happens or why it starts working, but this worked for me for some inexplicable reason. I suspect something to do with Steam Mappings, especially if your controller is an off-brand controller or something.

Try unplugging the controller, tapping the shield/focus buttons and plugging it back in as you do for a little bit if you can manage it. For some reason, this is the only controller I have that does this, and it's being filtered through an adapter, so it's much more likely to be a Steam/Adapter thing than a controller thing. Let us know if this works out!

[Ciaran]

I would like to note that the Fire Sword card bugs out melee weapons vs fleshless enemies, such as turrets and skeletons, causing the weapon to completely have no hitbox whatsoever. Looking through the forums, it seems that some folks assume this is intended, due to fire damage not impacting these creature types, but fire bombs can damage and set skeletons on fire quite easily, leading to a major inconsistency. Please correct this. The card just doesn't feel good to use as it is, what with this baffling behavior on top of it already having the single greatest drawback of any card.

Here's three short video examples of the Fire Sword card's hitbox issues:
https://drive.google.com/drive/folders/1ooAKPdsiFYsnKHls-HUkTJJNG3kmKR2-?usp=sharing

[Texus]

Origineel geplaatst door Harris @ Finji:

Hi everyone, and thanks so much for playing TUNIC!

While Finji staff is present in the Steam forums to assist with bug reports and questions. we encourage you to reach out directly to our support team at [e-mail] should you ever encounter a technical issue. You're still welcome to post here to the Steam forums for community assistance, however emailing [e-mail] is a direct line to us.

Cheers!
Harris @ Finji

I would like to ask you a quick question and since I don't want to get another wrong "you are asking for a free game" complain thingy, I just thought I explain what I mean in a friend chat for a moment)
I can buy a bundle somewhere, where the game is included but I would like to have it here, which is why I ask if I can count on a key here when I buy it. I wanted to avoid this question since I don't know if the steam guys hit me on the head again for a unlucky sentence.
I think that is some emergency charity thing.
Your email doesn't work and it doesn't look like you have taken the friend request yet.