Far Cry 5 Startet Nicht - Authentifikationsfehler

[AgentKey667]

Ich wollte nach einem Monat wiedereinmal Far Cry spielen. Als ich dann auf starten gedrückt habe startete U-play wie normal aber dann kam die meldung:
"Bei der Authentifizierung des Eigentümers dieses Produkts ist ein Fehler aufgetreten.Bittekontaktiere unseren Kundendienst, falls du Hilfe bei der Lösung dieses Problems benötigst." Wenn ich U-play normal starte dann ist Far Cry auch nicht mehr in der Spielebibliothek und wenn ich meine Kaufs-History anschaue dann zeigt es auch Far-Cry nicht an--> Es ist so als ob ich dieses Spiel nie gehabt hätte. Nun weiss ich nicht wie ich dieses spiel je wieder spielen kann. Ich würde micht sehr über hilfe freuen.

PS: Das ganze ist passiert nachdem ich mein Passwort gewechselt habe (weil ich es vergessen habe) villeicht hat das etwas damit zu tun.

Vielen Dank für eure Hilfe
AgentKey

[UbiBaron]

Unfortunately our support staff here are only able to provide assistance in English. If you are able to provide a translation of this, then we can take a look at it for you.

Alternatively there may be another user here who can help you or you can speak with our Support team through the contact site here[support.ubi.com]

- Ubisoft Support

[AgentKey667]

Hi, sure i will translate this into englisch: My problem is:

I wanted to play Far Cry again after a month. When I pressed then start on U-play started as normal but then there came this message:
"There was an error authenticating the owner of this product. Please contact our customer support for help resolving this issue." If I start U-play normally then Far Cry is not in the game library any more and if I look at my purchase history then it does not show Far-Cry -> It's like I never had this game. Now I do not know how I can ever play this game again. I would not be very happy about help.

PS: It all happened after I changed my password (because I forgot it) maybe it has something to do with it.

Many thanks for your help

[UbiBaron]

Thank you for reporting this to us.

I'd say you are probably trying to play on the wrong Uplay account, especially if this happened after a password reset.

For assist with this, if you haven't already is speaking with the Support Team through the site here[support.ubi.com]

- Ubisoft Support

[AgentKey667]

Hey, thanks a lot for you're respond, i already wrote and e-mail ( 2 or 3 weeks ago) to the ubisoft support about this. Until now they didnt respond. And in the forums they say, as you said: "try to login with the account on which you bought the game." but i dont know what on which account i bought it and they said if i dont know i have to wirte an e-mail to the support but they dont respond..


Thanks a lot for your help
AgentKey

[UbiBaron]

Thanks for getting back to me, I'm sorry to hear you've not had a response.

Do you have your Case ID?

- Ubisoft Support

[AgentKey667]

Hey, I got an answer from the support, so i thinks i can start the game now, thanks a lot and gave a nice time

-AgentKey <3

[76561198852600982]

Glad to see that's all resolved, thanks for letting us know!

- Ubisoft Support