Mouse Cursor won't disappear

[Pezinator]

The mouse cursor won't disappear and stays in the center of the screen. I'm trying to play with a controller on an Ultrawide monitor. Please help...

[UbiBaron]

Thank you for reporting this to us.

What display mode are you using? For instance Windowed/Fullscreen

Are you able to move the cursor out of the view to the bottom corner? Do you have trails enabled on your mouse in the settings? If so try turning that off.

- Ubisoft Support

[Pezinator]

I was using Fullscreen mode. I reset the game and didn't touch the mouse and it went away. Originally the mouse cursor wouldn't move out of the center of the screen. The character would move around screen but the cursor would stay centered.

So awesome for the quick customer support. Awesome game! Great job all around!

[TheReturn]

this is also happening to me and my friend, we are not abble to work arround yet

[Vash Stampede]

This occurs for me as well, the reason It occurs for me is anytime I open the ubisoft overlay. Still havent found a resolution that will work, aside from restarting the game and not touching the ubisoft overlay, which doesnt mesh well when playing with friends

[UbiBaron]

I'm sorry to hear this is still happening for you, Vash.

Are you using any other overlays, aside from Steam and Uplay?

- Ubisoft Support

[Vash Stampede]

UbiHolz, Seems radeon has there own overlay as well. So those two and radeon, never used it though and seems it came with the most recent driver/software update.

[¬°Ression]

It happens to anyone that has uplay. It's been a problem since 2015 as far as I know. I bought far cry this week it's so much fun but the uplay double cursor bug is very annoying only solution is to restart the game. But when you open uplay again you can get the same problem

[UbiBaron]

Thanks for confirming that, Яession

As you can say this can happen due to the Uplay Overlay. Are you using any other overlays? Sometimes this can cause issues with the cursor going away.

It may also be worth re-installing Uplay, to see if there's an error with the current client. You can do this through the steps here[support.ubi.com]

- Ubisoft Support

[¬°Ression]

Originally posted by UbiHolz:

Thanks for confirming that, Яession

As you can say this can happen due to the Uplay Overlay. Are you using any other overlays? Sometimes this can cause issues with the cursor going away.

It may also be worth re-installing Uplay, to see if there's an error with the current client. You can do this through the steps here[support.ubi.com]

- Ubisoft Support

I only have the steam overlay I never use anything else. I'll see if reinstalling Uplay will fix the problem.

[UbiBaron]

Were you able to try that, did it help at all?

- Ubisoft Support

[¬°Ression]

Originally posted by UbiHolz:

Were you able to try that, did it help at all?

- Ubisoft Support

Oh sorry for not reacting sooner. It did not work the problem is still there.

[76561198401197618]

Please try deleting the local save for the game which by default is located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\1843

All the weapon and operator unlocks are stored online,
Deleting this file will reset the settings, loadouts and progress through Situations as this information is only stored locally.

- Ubisoft Support

[¬°Ression]

Originally posted by UbiTripp'n:

Please try deleting the local save for the game which by default is located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\1843

All the weapon and operator unlocks are stored online,
Deleting this file will reset the settings, loadouts and progress through Situations as this information is only stored locally.

- Ubisoft Support

I'll try that when I get home and give you an update

[¬°Ression]

Originally posted by UbiTripp'n:

Please try deleting the local save for the game which by default is located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\1843

All the weapon and operator unlocks are stored online,
Deleting this file will reset the settings, loadouts and progress through Situations as this information is only stored locally.

- Ubisoft Support

Sadly this did not fix the problem. :/

[76561198401197618]

What GPU do you have ?
Are you certain you are playing full screen and not windowed full screen.

- Ubisoft Support