Game crashing after splash screen

[afrowillson]

so I'e been having this problem for almost a year. i just gave up trying to fix it. whenever i start the game it would get as far as the splash screen then completely disappear not even showing in the task manager. it played fine on my PC for about 3 weeks when it first came out and this is been happening since. so far i have tried reinstalling the game, Uplay and Steam. verifying game integrity and running as admin. anyone know a fix to this? I've tried Ubisoft support but didn't even get a reply.

[UbiBaron]

I'm sorry to hear that's occurring.

As well as the steps you've mentioned, please make sure you've been through the full steps in the guide here[support.ubi.com]

What CPU and GPU are you using?

- Ubisoft Support

[n3m0]

Facing the same issue. Game not loading after updating to Windows 10 1903 18362.86. I'm pretty sure that's the only thing that has changed from the time it was running

[afrowillson]

Messaggio originale di UbiBaron:

I'm sorry to hear that's occurring.

As well as the steps you've mentioned, please make sure you've been through the full steps in the guide here[support.ubi.com]

What CPU and GPU are you using?

- Ubisoft Support

thanks for the reply
i have gone through the ubi support list and have had no luck. as well as countless youtube help videos.
cpu intel 6700k
gpu strix gtx1080

[UbiBaron]

Messaggio originale di d3athviru5:

Facing the same issue. Game not loading after updating to Windows 10 1903 18362.86. I'm pretty sure that's the only thing that has changed from the time it was running

Have you made sure to update all your drivers for the change to Windows 10? For instance your GPU drivers?

Messaggio originale di afrowillson:

thanks for the reply
i have gone through the ubi support list and have had no luck. as well as countless youtube help videos.
cpu intel 6700k
gpu strix gtx1080

Thanks for getting back to us, sorry to hear they didn't help.

Have you also tried from a different Windows profile? This could be for instance a problem with the registry or permissions. You can set-up a profile to test this via the steps in the guide here[support.microsoft.com]

- Ubisoft Support

[afrowillson]

Messaggio originale di UbiBaron:

Messaggio originale di d3athviru5:

Facing the same issue. Game not loading after updating to Windows 10 1903 18362.86. I'm pretty sure that's the only thing that has changed from the time it was running

Have you made sure to update all your drivers for the change to Windows 10? For instance your GPU drivers?

Messaggio originale di afrowillson:

thanks for the reply
i have gone through the ubi support list and have had no luck. as well as countless youtube help videos.
cpu intel 6700k
gpu strix gtx1080

Thanks for getting back to us, sorry to hear they didn't help.

Have you also tried from a different Windows profile? This could be for instance a problem with the registry or permissions. You can set-up a profile to test this via the steps in the guide here[support.microsoft.com]

- Ubisoft Support

just tried a test admin account/profile and it didnt work, same problem. my GPU drivers are up to date.

[76561198401197618]

Could you please create a ticket on our {COLLEGAMENTO RIMOSSO}support site and provide a DXDIAG and MSINFO report with the case so that I can look into this?

You can find instructions on how to create these files and attach them to this ticket in the links below

• {COLLEGAMENTO RIMOSSO}DXDIAG
  
• {COLLEGAMENTO RIMOSSO}MSINFO

- Ubisoft Support

[Ivory Blaze]

This started happening after latest windows 10 update... it ran fine yesterday!

[n3m0]

Case# 08825387 submitted with dxdiag and msinfo details

[76561198868390479]

Messaggio originale di d3athviru5:

Case# 08825387 submitted with dxdiag and msinfo details

Thanks for letting me know. I have made sure that the ticket is in the right queue.

- Ubisoft Support

[n3m0]

Messaggio originale di UbiCupcake:

Messaggio originale di d3athviru5:

Case# 08825387 submitted with dxdiag and msinfo details

Thanks for letting me know. I have made sure that the ticket is in the right queue.

- Ubisoft Support

you're welcome

[rik]

I've tried everything listed. I have win7. Everything was working fine until a month ago. NONE of my Ubi games work. All have the same problem as everyone else is having. Why would these games just stop working? I have done nothing, changed nothing the system is the same as it was when they worked. So why would I have to change anything anyway, it doesn't make sense.

My question is: IF I delete & reinstall the games, WILL they work? "Cause nothing else I've tried does!

[-=SOF=-WID99]

Messaggio originale di rik:

I've tried everything listed. I have win7. Everything was working fine until a month ago. NONE of my Ubi games work. All have the same problem as everyone else is having. Why would these games just stop working? I have done nothing, changed nothing the system is the same as it was when they worked. So why would I have to change anything anyway, it doesn't make sense.

My question is: IF I delete & reinstall the games, WILL they work? "Cause nothing else I've tried does!

try this yet ?
go to add remove programs

remove the Uplay launcher

open your PC to where it was installed make sure all folders are removed


REBOOT YOUR PC (IMPORTANT STEP )

Download the updated Uplay launcher from the Uplay web page
you can get it here https://uplay.ubisoft.com

install it ... try your game again

[rik]

Messaggio originale di -=SOF=-WID99:

Messaggio originale di rik:

I've tried everything listed. I have win7. Everything was working fine until a month ago. NONE of my Ubi games work. All have the same problem as everyone else is having. Why would these games just stop working? I have done nothing, changed nothing the system is the same as it was when they worked. So why would I have to change anything anyway, it doesn't make sense.

My question is: IF I delete & reinstall the games, WILL they work? "Cause nothing else I've tried does!

try this yet ?
go to add remove programs

remove the Uplay launcher

open your PC to where it was installed make sure all folders are removed


REBOOT YOUR PC (IMPORTANT STEP )

Download the updated Uplay launcher from the Uplay web page
you can get it here https://uplay.ubisoft.com

install it ... try your game again

You sir are a genius, thank you VERY, VERY much!

Anyone with this issue, I'd urge you all to try this fix FIRST!

[Ubi-Litten]

Hi all,

Thanks for providing this workaround and confirming it was able to resolve this issue, we appreciate any assistance our community members can give one another and will certainly get this information forwarded to our game teams for further review.

- Ubisoft Support

[-=SOF=-WID99]

Messaggio originale di rik:

Messaggio originale di -=SOF=-WID99:

try this yet ?
go to add remove programs

remove the Uplay launcher

open your PC to where it was installed make sure all folders are removed


REBOOT YOUR PC (IMPORTANT STEP )

Download the updated Uplay launcher from the Uplay web page
you can get it here https://uplay.ubisoft.com

install it ... try your game again

You sir are a genius, thank you VERY, VERY much!

Anyone with this issue, I'd urge you all to try this fix FIRST!

GLAD YOU FOUND YOUR FIX ! now go blow some stuff up !