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Thank you for reaching out!
At the moment, we can only support in English here.
Could you please translate your post so we can see how we can best help?
Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.
Thank you!
- Ubisoft Support
Thank you for translating.
In this case I would recommend NEBUCHADNEZZAR to reach out directly so we can take a look and see what happened.
Many thanks,
- Ubisoft Support