Startup Crash thread

[BlendoGames]

Hi folks, sorry for the startup crash that some people are getting. I'm looking into it now.

If you're getting this crash, can you please post in this thread:

1. The error message you are seeing.
   
2. Your operating system (Windows 7, Windows 10, OSX, etc).
   
3. What video card you are using.
   
4. Is this on a laptop or desktop computer.

Possible fixes

REDO THE FIRST-TIME SETUP
We've changed some installation settings that may resolve the issue.

1. Please uninstall and reinstall Atom Zombie Smasher.
   
2. Run the game and answer Yes when it asks to perform first-time setup.

REINSTALL THE REDISTRIBUTABLES
The game may be looking for dependencies that need to be reinstalled.

1. Install "Microsoft Visual C++ Redistributable for 2015, 2017 and 2019": https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
   
2. Install .NET Framework 4.7.2 Runtime: https://dotnet.microsoft.com/download/dotnet-framework/net472

[BlowExotic]

1)Game crashes on startup saying unable to load atomstb.dll.
2 Windows 10
3) Sapphire RX480
4) Desktop

Uninstalling did not help

[BlendoGames]

Hi MagicTurtle, I apologize for the inconvenience.

• Can you please try to install the Microsoft Visual C++ Redistributable for 2015, 2017 and 2019? (it is at the top of the page): https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  
• If that does not help, can you please try to install .NET Framework 4.7.2 Runtime: https://dotnet.microsoft.com/download/dotnet-framework/net472

[Flashist]

Hey there,

I have crash errors on macOS 10.15.4 with the next error text: https://gyazo.com/3f26cb5374f0346eae3280e4f5ce3328

[Flashist]

And, it's a laptop (MacBook Pro 13", Early 2015) with integrated Graphics Card (Intel Iris Graphics 6100)

[BlowExotic]

Originally posted by BlendoGames:

Hi MagicTurtle, I apologize for the inconvenience.

• Can you please try to install the Microsoft Visual C++ Redistributable for 2015, 2017 and 2019? (it is at the top of the page): https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  
• If that does not help, can you please try to install .NET Framework 4.7.2 Runtime: https://dotnet.microsoft.com/download/dotnet-framework/net472

Following this and re-installing the game worked. Thanks for your help.

[Flashist]

Damn, this is one of my fav games and I've been playing it from time to time for years, and now I can't do even that =(

[Ottertale]

Just did a windows re-install and now the game crashes on start-up here. Gives a DLL error.

[Cowboy]

Process: AtomZombieSmasher.bin.osx [30581]
Path: /Users/USER/Library/Application Support/Steam/*/Atom Zombie Smasher.app/Contents/MacOS/AtomZombieSmasher.bin.osx
Identifier: com.blendogames.AtomZombieSmasher
Version: 1.0 (1)
Code Type: X86-64 (Native)
Parent Process: ??? [30577]
Responsible: AtomZombieSmasher.bin.osx [30581]
User ID: 945866179

Date/Time: 2020-05-13 14:29:45.218 -0500
OS Version: Mac OS X 10.14.6 (18G4032)
Report Version: 12

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
AtomZombieSmasher.bin.osx(30581,0x105a995c0) malloc: *** error for object 0x7feb00d94912: pointer being freed was not allocated


Thread 0 Crashed:: MainThrd Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff771c92c2 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff77284bf1 pthread_kill + 284
2 libsystem_c.dylib 0x00007fff771336a6 abort + 127
3 AtomZombieSmasher.bin.osx 0x0000000100faf722 mono_handle_native_sigsegv + 578
4 libsystem_platform.dylib 0x00007fff77279b5d _sigtramp + 29
5 dyld 0x0000000105a08f1c ImageLoader::findExportedSymbolAddress(ImageLoader::LinkContext const&, char const*, ImageLoader const*, int, bool, ImageLoader const**, unsigned long*) const + 84
6 libsystem_c.dylib 0x00007fff771336a6 abort + 127
7 libsystem_malloc.dylib 0x00007fff77242077 malloc_vreport + 545
8 libsystem_malloc.dylib 0x00007fff77241e38 malloc_report + 151
9 ??? 0x0000000102f84fca 0 + 4344795082
10 ??? 0x0000000118b7a565 0 + 4709655909
11 ??? 0x0000000101574035 0 + 4317462581
12 AtomZombieSmasher.bin.osx 0x0000000100fc42f5 mono_jit_runtime_invoke + 1765
13 AtomZombieSmasher.bin.osx 0x0000000101060f9e mono_runtime_invoke + 110
14 AtomZombieSmasher.bin.osx 0x00000001010668b8 mono_runtime_exec_main + 376
15 AtomZombieSmasher.bin.osx 0x0000000100f1ef09 mono_main + 7769
16 AtomZombieSmasher.bin.osx 0x0000000100ece5c2 main + 690
17 AtomZombieSmasher.bin.osx 0x0000000100ece304 start + 52



Model: MacBookPro11,4, BootROM 197.0.0.0.0, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24
Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.9)
Bluetooth: Version 6.0.14d6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

[Gustaaf Mixer]

My experience is as follows:

1) Install the game on (not new but lightly used) Windows 10
2) Unable to load atomstb.dll
3) Tried the solutions listed here, sadly with no success
4) Looked up the dependencies of the atomstb.dll and noticed msvcr100.dll - this is an older Microsoft Visual C++ Runtime library (2010)
5) Install both x86 and x64 versions of this runtime (I did not take the time to identify which one specifically was needed)
- x86 - https://www.microsoft.com/en-hk/download/confirmation.aspx?id=8328
- x64 - https://www.microsoft.com/en-hk/download/confirmation.aspx?id=13523
6) The game now launches

EDIT: OT seems to suggest that there would be a prompt to run a first-time setup. I have not seen this prompt during any of my re-installs.

EDIT: For those rolling the dice on my approach, take note that following the other steps mentioned here may be a part of the solution, as I performed them as well, prior to installing the additional redistributables.

[kazoid]

Thanks for doing this post, devs! I had the startup crash and I tried again and it all went smooth! Playing for the first time =)

[Darloth]

Fresh install on Linux (Ubuntu 18.04.4 LTS) and it plays the opening cinematic/comic bit and then crashes out with no error message.

I managed to get it running by telling Steam to use the windows version through Proton v5, but... if it has a linux native version, then it should work!

[BomberMouse]

Originally posted by Gustaaf Mixer:

My experience is as follows:

1) Install the game on (not new but lightly used) Windows 10
2) Unable to load atomstb.dll
3) Tried the solutions listed here, sadly with no success
4) Looked up the dependencies of the atomstb.dll and noticed msvcr100.dll - this is an older Microsoft Visual C++ Runtime library (2010)
5) Install both x86 and x64 versions of this runtime (I did not take the time to identify which one specifically was needed)
- x86 - https://www.microsoft.com/en-hk/download/confirmation.aspx?id=8328
- x64 - https://www.microsoft.com/en-hk/download/confirmation.aspx?id=13523
6) The game now launches

EDIT: OT seems to suggest that there would be a prompt to run a first-time setup. I have not seen this prompt during any of my re-installs.

EDIT: For those rolling the dice on my approach, take note that following the other steps mentioned here may be a part of the solution, as I performed them as well, prior to installing the additional redistributables.

Thanks, I tried everything on this thread, even the x64 but what finally made it work for me was the x86 pack.

[Krait]

Arch Linux. Mine crashes right after opening vignette when launching via Steam, but works fine (no issues at all) when running ./AtomZombieSmasher from a shell.

[The Mongol Yoke]

MacOS 10.13.6. I had the same issue. I solved it by directly opening "Atom Zombie Smasher.app" inside of the games local files.

Originally posted by Krait:

Arch Linux. Mine crashes right after opening vignette when launching via Steam, but works fine (no issues at all) when running ./AtomZombieSmasher from a shell.

[bokorn]

Originally posted by The Mongol Yoke:

MacOS 10.13.6. I had the same issue. I solved it by directly opening "Atom Zombie Smasher.app" inside of the games local files.

Thanks The Mongol Yoke, that worked on my MacBookPro too :)