Crash to desktop after 15-30 mins - no error report (Update 32 Hotfix 11 has made this worse :-( )

[KingChimp]

Hi, I bought this in the halloween sale but so far haven't managed more than 30 mins at a time without the game crashing to desktop. Access violation 0xC0000005.

UPDATE: The latest update has made this worse - I can barely go 5 minutes without a crash now. Also I've posted the crash report from Windows as a comment in case it helps. I thought I had fixed this before the latest update by underclocking my GPU slightly. I had been playing for hours with no crashes but now this update has brought the crashes back worse than ever.

I've tried limiting FPS, using Vsync, reinstalling the game and updating my video drivers, and killing all unnecessary background processes, but the problem persists. Any ideas what I can try to fix this?

Specs (from Steam):
Manufacturer: MSI
Model: MS-7917
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 4000 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.5730
DirectX Driver Version: 27.21.14.5730
Driver Date: 11 6 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 3840 x 2160
Primary Display Size: 24.45" x 13.43" (27.87" diag)
62.1cm x 34.1cm (70.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headphones (High Definition Aud

Memory:
RAM: 16327 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2348884 Mb
Largest Free Hard Disk Block: 230669 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected

Cheers :)

[Waste_of_skin]

Have you tried the suggestions in the first post in the pinned "[READ ME] Common Issues ..." topic?

And if you don't have the "Disable Master EQ" setting checked in the game options, you could try that. That seems to be a potential fix for different issues, not crashes, but it's easy to try.

Assuming that you're playing the game at the 3840 x 2160 resolution in your post, have you tried simply playing at a lower resolution?

If those don't help ...

Do you play any other games that place similar/higher demands on the system? If so, do those games work OK?

You could try running some benchmarks to stress your system and see if they run OK.

You may want to use some monitoring software to look for problems, like the CPU/GPU overheating.

[KingChimp]

Hi, thanks for the input. I've already tried different resolutions, and have no CPU/GPU overheat problems, even in games much more demanding than this.

I managed to fix the problem (at least no crashes *so far*) after googling for general Unreal engine issues. Adding the following registry entry did the trick - no idea why, or what adverse effects this may have on other games though. From here

• Open Regedit. Click start, type regedit, enter.
  
  
• Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers
  
  
• On the right side, right click, new, Dword 32bit value.
  
  
• Name it: TdrLevel
  
  
• Double click the new TdrLevel to open it and make sure the value is 0 (zero).
  
  
• Close regedit.
  
  
• restart your computer

[Waste_of_skin]

Thanks for reporting back. I don't think I've heard of TdrLevel before. I hope that fixes it.

[KingChimp]

Unfortunately it isn't solved :( I was hopeful because it definitely was much better after that registry change, but has now returned to normal where it crashes within 30 minutes. No error report.

I tried disabling master EQ, but that made no difference either. This is upsetting me because I otherwise love the game so far!

[Waste_of_skin]

I know that you said that you had reinstalled the game, but you could also have Steam verify the game files, just in case something went wrong during installation.

If you've checked the suggestions in the first post in the pinned "[READ ME] Common Issues ..." topic, I'm not sure what else to suggest at this point. It's kind of grasping at straws, but if you're already using the latest video card drivers, you could try some older drivers (sometimes new drivers introduce problems for some games).

I take it that you're not getting any error messages.

[KingChimp]

Yup, I verified the game files before I reinstalled. Tried everything in Common Issues too. I'll give an old GPU driver a go, that's a good shout :)

The error reporter does not appear so I don't get a decent error log. Windows event log shows that the game caused an 0xC0000005 which I think is an access violation, but that doesn't help me much...

Thanks for your continued interest btw :)

[The Loan Ranger]

Are you utilizing dx11 or dx12 when the crashes occur?

[KingChimp]

It happens with both. DX12 *seems* a little bit better but I couldn't be sure. Crashes still happen regardless.

[KingChimp]

I went back to 442.50 from february. Crash still happens :( At this point it looks like I'm gonna have to wait either for an update from the devs that magically fixes my issue, or until I upgrade my hardware in the future. I'm out of ideas otherwise!

[Waste_of_skin]

0xC0000005 is one of those errors with a lot of possible causes. You can try some of the suggestions on the Web for that error -- Check the Windows files for errors, test your RAM (Windows 10 includes a RAM diagnostic, but be aware that any thorough RAM test, including that one, may take quite a few hours), etc.

[KingChimp]

RAM diagnostic showed no errors. I also tried stopping all unnecessary windows services and removed all extra windows components I have installed. Still crashes :'(

Seems that it must be something special that DRG is doing, as I don't experience this in any other games at all.

[KingChimp]

Here's all the info from one of the crash reports in case anyone is interested. It's an Access Violation (0xC0000005):

Version=1
EventType=APPCRASH
EventTime=132509517081236661
ReportType=2
Consent=1
UploadTime=132509517100821083
ReportStatus=268435456
ReportIdentifier=164035cb-9567-47bb-a082-37d4c2603457
IntegratorReportIdentifier=6b8dd75c-340d-452e-85e6-a23badd41d2d
Wow64Host=34404
NsAppName=FSD-Win64-Shipping.exe
OriginalFilename=FSD-Win64-Shipping.exe
AppSessionGuid=00000544-0001-0015-d025-8de1b2c4d601
TargetAppId=W:0006f744dbf31dc222890183efa28969a6c100000904!000098007bb00856c00affa5216d5f81dd54a6378467!FSD-Win64-Shipping.exe
TargetAppVer=2020//11//25:23:10:48!4a9ce17!FSD-Win64-Shipping.exe
BootId=4294967295
TargetAsId=670
UserImpactVector=808464656
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=7bfd694c38b7f25b815f093a3fb7620a
Response.BucketTable=4
Response.LegacyBucketId=1251729367214023178
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FSD-Win64-Shipping.exe
Sig[1].Name=Application Version
Sig[1].Value=4.25.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5fbee478
Sig[3].Name=Fault Module Name
Sig[3].Value=FSD-Win64-Shipping.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=4.25.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5fbee478
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000019eb6a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.49
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=aab2
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=aab2a66a9a26e00c60cf7f0e4c8f3211
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1262
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=12622a87b02409b8c7b347bbdbf4437c
UI[2]=D:\Steam\steamapps\common\Deep Rock Galactic\FSD\Binaries\Win64\FSD-Win64-Shipping.exe
LoadedModule[0]=D:\Steam\steamapps\common\Deep Rock Galactic\FSD\Binaries\Win64\FSD-Win64-Shipping.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[14]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[16]=C:\WINDOWS\System32\sechost.dll
LoadedModule[17]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[18]=C:\WINDOWS\System32\ole32.dll
LoadedModule[19]=C:\WINDOWS\System32\combase.dll
LoadedModule[20]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[21]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[22]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[24]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[25]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[26]=C:\WINDOWS\System32\CRYPT32.dll
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LoadedModule[55]=C:\WINDOWS\SYSTEM32\profapi.dll
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LoadedModule[91]=C:\WINDOWS\SYSTEM32\cryptnet.dll
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LoadedModule[96]=C:\WINDOWS\System32\CoreUIComponents.dll
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LoadedModule[117]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[118]=C:\Windows\System32\Windows.UI.dll
LoadedModule[119]=C:\Windows\System32\WindowManagementAPI.dll
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LoadedModule[136]=D:\Steam\steamapps\common\Deep Rock Galactic\Engine\Binaries\ThirdParty\CEF3\Win64\chrome_elf.dll
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LoadedModule[173]=C:\WINDOWS\SYSTEM32\MSACM32.dll
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State[0].Key=Transport.DoneStage1
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Deep Rock Galactic
AppPath=D:\Steam\steamapps\common\Deep Rock Galactic\FSD\Binaries\Win64\FSD-Win64-Shipping.exe
NsPartner=windows
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ApplicationIdentity=518B528484A744880E0B15EE394484B4
MetadataHash=783283937

[KingChimp]

Update: I've also tried underclocking my RAM. Is there any way to ensure you get the devs' attention? I've put a bug on the Jira but nothing's happening with it.

[KingChimp]

Another fun fact: the crashing also happens on Linux using Steam Play (Proton Experimental) :'(

["Donut☆]

I'm having the same issue. I got this game for years, but since this week I'm having constant CTD's without any error at all. Almost all my crashes happen on the moment the map has loaded and the droppod is about to appear.