[READ ME] Common Issues & How To Fix Them

[GSG Mark]

Attention, Miners!

Games that crash, won’t launch or suffer from stability issues are undoubtedly the most frustrating part of PC gaming. Although we strive to deliver a flawless gaming experience in the depths of Hoxxes IV, we can’t guarantee you won’t encounter a crash or stability issue at some point during your employment at Deep Rock Galactic. This is in part due to the iterative nature of game development in an early access stage but also because everyone has different hardware and PC specifications.

If you find yourself in an annoying predicament where the game crashes frequently, don’t panic! Take a deep breath and follow the steps below. More often than not we know a reliable solution to your problem.

• Step 1

  Restart your PC and ensure the crashes are consistent. This tried-and-true method for fixing things does sometimes work, as it's possible you're running into memory problems and just need to clean house. If it doesn't work, at least you've ruled out the easiest fix.
  
  

• Step 2

  If you're overclocking your CPU or GPU, stop it, at least for now. Even if every other game runs fine, it's best to rule out overclocking as a cause. You can always reinstate the overclock later.
  
  

• Step 3

  Copy the crash report, provided in the Ghost Ship Games Crash Reporter that appears when the game terminates. Paste it in a document and save it on your PC. Send and close the crash report. (Screenshot here!)[i.imgur.com]
  
  

• Step 4

  Take note of the first couple of lines in the crash report and look for its reference below. From a troubleshooting standpoint, these are the most important pieces of information you can gather in relation to your crash.
  
  

• Step 5

  Troubleshoot the issue using the most common workarounds detailed beneath the respective crash report. If the workarounds described here don't work, head back to the Bugs + Crashes subforum and search for your crash there.

If you encounter a crash that prevents the game from launching entirely, restart your PC. If that doesn’t resolve it, verify the integrity of the game files by right-clicking the game in your Steam Library > Properties > Local Files > Verify Integrity of Game Files. If that doesn't resolve it, run UE4PrereqSetup_x64.exe as Administrator located in steamapps\common\Deep Rock Galactic\Engine\Extras\Redist\en-us.

As a last resort, you can try to add "-dx11" to the launch options[media.discordapp.net] by right-clicking the game in your Steam Library > Properties > Launch Options. If that does not work, navigate to your GameUserSettings[cdn.discordapp.com] file, open it with any text editor (like Notepad) and set bPreferD3D12InGame to False instead of True.

🛠️ Common Crashes & How To Fix Them

💡 Are you experiencing a very particular issue? Check out community member Loan Ranger's extensive troubleshooting guide here:

https://steamcommunity.com/sharedfiles/filedetails/?id=2559182673

The crashes described below are the most common crashes reported by the Deep Rock Galactic community. Work your way through the steps beneath your respective crash and see if that restores your game to a playable state. If you are still experiencing crashes afterward, feel free to leave a reply on this topic and we'll assist you to the best of our ability.

Please be advised that some crashes may be related to Unreal Engine and thus not exclusive to Deep Rock Galactic. As such, it may be worth trying to boot up another game built on Unreal Engine (e.g. Fortnite, Mordhau) and see if your issue also occurs there.

igd10iumd64

This crash is one of the most frequent crashes we’re seeing and relates to an Intel Integrated HD graphics drivers issue, presumably inflicted by a faulty Windows update.

Access violation - code c0000005 (first/second chance not available)

igd10iumd64
d3d11
dxgi
d3d11
d3d11
FSD_Win64_Shipping!FD3D11DynamicRHI::CommitRenderTargetsAndUAVs() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11commands.cpp:880]
FSD_Win64_Shipping!FD3D11DynamicRHI::RHISetRenderTargets() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11commands.cpp:1144]
FSD_Win64_Shipping!FD3D11DynamicRHI::RHIBeginDrawingViewport() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:623]
FSD_Win64_Shipping!FRHICommandListExecutor::ExecuteInner() [c:\p4\unrealengine\main4-21\engine\source\runtime\rhi\private\rhicommandlist.cpp:577]
FSD_Win64_Shipping!FRHICommandList::BeginDrawingViewport() [c:\p4\unrealengine\main4-21\engine\source\runtime\rhi\private\rhicommandlist.cpp:1486]
FSD_Win64_Shipping!FSlateRHIRenderer::DrawWindow_RenderThread() [c:\p4\unrealengine\main4-21\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:829]
FSD_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<`FSlateRHIRenderer::DrawWindows_Private'::`29'::SlateDrawWindowsCommandName,<lambda_9609773cc530bfaa1bbe99d6670154e1> > >::ExecuteTask() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\public\async\taskgraphinterfaces.h:844]
FSD_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\private\async\taskgraph.cpp:574]
FSD_Win64_Shipping!RenderingThreadMain() [c:\p4\unrealengine\main4-21\engine\source\runtime\rendercore\private\renderingthread.cpp:333]
FSD_Win64_Shipping!FRenderingThread::Run() [c:\p4\unrealengine\main4-21\engine\source\runtime\rendercore\private\renderingthread.cpp:467]
FSD_Win64_Shipping!FRunnableThreadWin::Run() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:76]

🔧 How To Fix

• Step 1
  First of all update your Intel HD graphics drivers, directly from Intel[downloadcenter.intel.com]. If you find that the versions of the latest driver on the website and that of the driver installed on the computer are the same, I would suggest you uninstall and reinstall the current version of display driver to try and fix the issue.
  
  
• Step 2
  Restart your PC and boot up the game again. Are the crashes still occurring? If not; fantastic! If the crashes have not been resolved, resume with step 3.
  
  
• Step 3
  Uninstall Intel HD graphics drivers and use normal drivers instead.

Unreal Engine is exiting due to D3D device being lost

This crash log indicates GPU issues, often related to overheating.

LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

FSD_Win64_Shipping!FDebug::AssertFailed() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\private\misc\assertionmacros.cpp:417]
FSD_Win64_Shipping!TerminateOnDeviceRemoved() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:213]
FSD_Win64_Shipping!VerifyD3D11Result() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:249]
FSD_Win64_Shipping!FD3D11DynamicRHI::GetQueryData() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:141]
FSD_Win64_Shipping!FD3D11DynamicRHI::RHIGetRenderQueryResult() [c:\p4\unrealengine\main4-21\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:55]
FSD_Win64_Shipping!FetchVisibilityForPrimitives_Range<1>() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenevisibility.cpp:854]
FSD_Win64_Shipping!FetchVisibilityForPrimitives() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenevisibility.cpp:1402]
FSD_Win64_Shipping!OcclusionCull() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenevisibility.cpp:1566]
FSD_Win64_Shipping!FSceneRenderer::ComputeViewVisibility() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenevisibility.cpp:3058]
FSD_Win64_Shipping!FDeferredShadingSceneRenderer::InitViews() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenevisibility.cpp:3380]
FSD_Win64_Shipping!FDeferredShadingSceneRenderer::Render() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\deferredshadingrenderer.cpp:610]
FSD_Win64_Shipping!RenderViewFamily_RenderThread() [c:\p4\unrealengine\main4-21\engine\source\runtime\renderer\private\scenerendering.cpp:2957]
FSD_Win64_Shipping!TGraphTask<`FRendererModule::BeginRenderingViewFamily'::`20'::EURCMacro_FDrawSceneCommand>::ExecuteTask() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\public\async\taskgraphinterfaces.h:829]
FSD_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\private\async\taskgraph.cpp:574]
FSD_Win64_Shipping!RenderingThreadMain() [c:\p4\unrealengine\main4-21\engine\source\runtime\rendercore\private\renderingthread.cpp:333]
FSD_Win64_Shipping!FRenderingThread::Run() [c:\p4\unrealengine\main4-21\engine\source\runtime\rendercore\private\renderingthread.cpp:467]
FSD_Win64_Shipping!FRunnableThreadWin::Run() [c:\p4\unrealengine\main4-21\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:76]

🔧 How To Fix

• Step 1
  Head into the in-game Options and try to limit your FPS in the 60 - 120 range or enable Vsync. Some players have reported that allowing the FPS of the game to spool into higher ranges can cause crashes for some GPUs.
  
  
• Step 2
  Update your graphics drivers if Step 1 yields no success. Still crashing? Proceed to step 3.
  
  
• Step 3
  Perform a clean uninstall of the game and delete all residual files and folders related to Deep Rock Galactic on your PC.
  
  
• Step 4
  Reinstall the game.

Unhandled exception

This crash has many manifestations but is most commonly related to your graphics card drivers.

Unhandled exception

nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
kernel32
ntdll

🔧 How To Fix

• Step 1
  Perform a clean uninstallation of your GPU drivers. We recommend this tool[www.guru3d.com] as long as the guidelines for recommended usage are followed.
  
  
• Step 2
  Reinstall the latest GPU driver for your graphics card.

You do not have any debugging symbols required to display the callstack for this crash

This crash log relates to the game engine Deep Rock Galactic runs on.

You do not have any debugging symbols required to display the callstack for this crash

🔧 How To Fix

• Step 1
  Install the Epic Games Launcher
  
  
• Step 2
  Open up the Epic Games Launcher
  
  
• Step 3
  Click on the yellow and black downward arrow beside Launch
  
  
• Step 4
  Click on Options
  
  
• Step 5
  Make sure that there is a check-mark beside 'Editor symbols for debugging' and press Apply

⏳ Waiting For Steam To Load

Occasionally, a connection issue between Steam and the game may be preventing you from playing. This is indicated by a loading screen with the text "Waiting for Steam to load".[i.imgur.com]

First of all; try to restart your PC. If that doesn't resolve it, end all Steam related processes via the Task Manager and restart Steam. Ensure Steam isn't at fault by messaging someone on your friends list. Did your friend receive your chat message? Perfect. You have a connection to Steam. Boot up the game and see if your issue has been fixed.

If that doesn't resolve it head into the quarantine settings of your anti-virus and restore all DRG-related files that may have been caught in the quarantine. Closing your anti-virus or adding an exception for the game in the settings is rarely sufficient. You must ensure that no DRG related files have already been isolated in the quarantine.

Last but not least, running dedicated servers for other games can be the cause of a connection conflict. Close any dedicated servers that may be running in the background and see if that fixes your issue. This has for instance been the case for players running Mordhau servers and Conan Exiles servers.

⏳ Network & Connection Issues

Some players report unusual connection issues that manifest themselves by preventing players from joining or hosting servers on the server list, causing random, unexplainable loss of connection to games mid-mission or weird in-game behavior like no weapons, the inability to jump, clipping into terrain, etc.

If you are a victim to these symptoms, forcing your PC to reset your IP stack/network adapter can alleviate the problem:

🔧 How To Fix

• Step 1
  Right-click your network adapter and select ‘Properties’. Disable ‘IPv6’.
  
  
• Step 2
  Run Command Prompt as administrator. Command Prompt is most easily be located by searching for ‘cmd’ in the Windows Start Menu.
  
  
• Step 3
  Enter the following commands in the Command Prompt.
  Type netsh int ip reset then press Enter.
  Type netsh winsock reset then press Enter.
  
  
• Step 4
  Finally, restart your PC.

Miscellaneous Common Issues

• Nvidia Ansel is notorious in the community for causing performance issues. Try to update Nvidia Ansel. If that doesn’t work, disable it completely.
  
  
• If you are running a PC configuration with AMD FX Series components and/or Realtek Audio, refer to the following Steam Topic for help:
  https://steamcommunity.com/app/548430/discussions/2/1729827777339086202/
  
  
• Disable 'Anti-Lag' in the AMD Radeon™ Software
  
  
• If the game refuses to launch entirely even after reinstalling, try to download DirectX directly from Microsoft's website.
  https://www.microsoft.com/en-ca/download/details.aspx?id=35
  https://www.microsoft.com/en-us/download/details.aspx?id=34429
  
  
• If your game refuses to launch entirely even after reinstalling and downloading DirectX, try to add "-dx12" to the launch options by right-clicking the game in your Steam Library > Properties > Set Launch Options.
  
  
• If the game crashes on startup, try to add "-regenerateinis" to the launch options by right-clicking the game in your Steam Library > Properties > Set Launch Options. Beware that this launch option will reset all options to their defaults.
  
  
• Are you suffering from unresponsive mouse clicks? Change your game to fullscreen and your native resolution. That should do the trick.
  
  
• Are you not hearing your friend's voice communication in-game? Head to Windows Sound Settings, select Sound Control Panel, right-click your preferred output device, and select Set as Default Communication Device.

[The Exile]

Opprinnelig skrevet av Stirling:

...

Provide a dxdiag.

[killalli]

[2022.12.18-15.57.55:789][363]LogD3D12RHI: Error: Resource->Map(0, ReadRange, &ResourceBaseAddress) failed
at C:\BuildAgent\work\DRG-release\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\../Public/D3D12Resources.h:178
with error DXGI_ERROR_DEVICE_REMOVED

[2022.12.18-15.57.55:789][363]LogD3D12RHI: Error: [GPUBreadCrumb] Last tracked GPU operations:
[2022.12.18-15.57.55:789][363]LogD3D12RHI: Error: No Valid GPU Breadcrumb data found. Use -gpucrashdebugging to collect GPU progress when debugging GPU crashes.
[2022.12.18-15.57.55:789][363]LogD3D12RHI: Error: DRED: No PageFault data.
[2022.12.18-15.57.55:789][363]LogD3D12RHI: Error: GPU Crashed or D3D Device Removed.

Use -d3ddebug to enable the D3D debug device.
Use -gpucrashdebugging to track current GPU state.
[2022.12.18-15.57.55:789][363]LogWindows: Error: Error reentered: Fatal error: [File:Unknown] [Line: 684]
Resource->Map(0, ReadRange, &ResourceBaseAddress) failed
at C:\BuildAgent\work\DRG-release\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\../Public/D3D12Resources.h:178
with error DXGI_ERROR_DEVICE_REMOVED

[Blooperino]

Hey everyone! There seems to be a problem with my online connection. The game refuses to show me the list of online servers/missions i could connect to and doesn't let me choose a weekly mission. The game says it's either brandmauer/internet connection issue but there isn't any. Internet is working fine as i played with my steam friends. I tried disabling my PRO32 antivirus with firewall completely (The firewall says that DRG is in exception list) for the game and turning off IPv6 to help it, but it still didn't change anything. Reinstalling the game didn't help, too. One more thing i noticed is that my lobby isn't Christmas themed, it's just regular station unlike my friends lobbies. Is there any way that i could fix this issue?

[The Exile]

Opprinnelig skrevet av Dropreich:

I tried disabling my PRO32 antivirus with firewall completely (The firewall says that DRG is in exception list) for the game and turning off IPv6 to help it, but it still didn't change anything.

If I were you, I would completely uninstall any antivirus software installed on the PC. In today's age, there is no need for such software as Windows, by law, has to provide security updates, and Windows Defender does enough to protect you. Often times " " Anti-Virus " " software is actually just malware masquerading as software that is protecting you. It wasn't to long ago users found Norton Anti-Virus, and others, bitcoin mining on users machines, without their permission/knowledge.

Honestly, as long as your Windows install is legit, as in has a proper license key, and is fully up to date, you will have no issues what so ever. Aside from the one's you let in by downloading naughty things you shouldn't be downloading. You also shouldn't be using an administrator account when surfing the web. I know some games and game installers need admin permissions but, you can easily set things up on a user account to give that specific application it's admin privileges without opening up the entire system to outside take over.

If you were using an illegal windows install, I would recommend re-installing windows and following the guide for Windows AME...

https://ameliorated.info/index.html#

... and installing all the security updates manually. Honestly though, you should be using a proper windows license/install and be fully up to date on the machine.

Also, you don't want to disable IPv6, IPv6 is extremely useful, and handy, in helping you make connections that aren't behind a NAT that restricts your ability to connect and play with others. NAT or Network Address Translation, is a method to extend the available IP Addresses on IPv4, as many find it vastly easier to use due to it's simpler address style, aka 192..168.1.22 vs , and I am joking with this next address it's not a real thing but it's similar enough to get the point across, 123423loi4u23i1o432908142jo1u23129384 from IPv6. Lol. The benefit of IPv6 is IPv6 provides more than enough addresses for the amount of devices in the world today to each have their own unique address thus removing the need for NAT and making connecting to all the different machines vastly easier. IPv6 was introduced to address the address limits of IPv4 and is now used quite often to help people make connections without the need for using NAT, there are other ups and downs to IPv6 but, in general it was designed to replace IPv4 and is slowly doing so; You shouldn't turn it off.

===

To help you figure out your issue you kinda need to provide us with a complete picture of your setup.

Provide a DXdiag of your system, if on Windows.
If you are on Linux, let us know.

Tell us how you are connecting to the internet.
I have run into people who try to play off cell phone connections that aren't even fast enough to call them proper dial up, you wouldn't be able to play DRG in such a scenario.
Another thing that would help is some evidence of your internet connection via a screenshot of results from say something like DSL Reports or Speedtest.

Anyway, hope you get it figured out. Good luck.

[The Exile]

Opprinnelig skrevet av killalli:

...

Provide a dxdiag.

[Blooperino]

Opprinnelig skrevet av The Exile:

To help you figure out your issue you kinda need to provide us with a complete picture of your setup.

Provide a DXdiag of your system, if on Windows.

Tell us how you are connecting to the internet.

My windows 10 is legit as i remember, i activated it some time ago. I use Ethernet cable to connect to my wifi router. Speedtest says i have stable 93 mbps. How i should provide you with dxdiag file?

[The Exile]

Opprinnelig skrevet av Dropreich:

My windows 10 is legit as i remember, i activated it some time ago. I use Ethernet cable to connect to my wifi router. Speedtest says i have stable 93 mbps. How i should provide you with dxdiag file?

Use services like Pastebin to post text files (DXdiag) and Imgur to post links to photos ( screenshots ).

[Blooperino]

Opprinnelig skrevet av The Exile:

Use services like Pastebin to post text files (DXdiag) and Imgur to post links to photos ( screenshots ).

Pastebin link: https://pastebin.com/WHhsx8Lz password is by5sUmQDDv
speedtest: https://www.speedtest.net/result/14135897365.png

[The Exile]

Opprinnelig skrevet av Dropreich:

Pastebin link: https://pastebin.com/WHhsx8Lz password is by5sUmQDDv
speedtest: https://www.speedtest.net/result/14135897365.png

You have the pastebin post set to private so I can't view it.

[The Exile]

Opprinnelig skrevet av Dropreich:

speedtest: https://www.speedtest.net/result/14135897365.png

Ok...

How many people in your home use the internet? Is it just you?
How many devices do you have connected at any given moment to your network actively using the connection?
What applications are everyone using?
Anyone watching Netflix while you are playing by any chance?

Do you have a custom router?
Do you have an old computer not being used we can convert into a custom router?

[gganyu]

Hi, maybe someone can point me to some possible solutions. I randomly disconnect or experience extreme lag spikes during multiplayer games, regardless of the distance the host is. I still experience these d/cs while limiting myself to short distance servers. I've tried the steps in the network and connectivity part of this thread, as well as added drg and steam to my windows defender antivirus exception folder. I've tried DRG clean without mods on dr11 and dr12, but still randomly d/c from games occasionally. I tried this game out on Xbox Game Pass on the same pc with the above issues and had no problems over there. Switched to Steam for mod support and have had disconnect issues since. Have yet to notice similar issues on other online multiplayer Steam games. Let me know what else I can supply to help identify the issue(s). Happy New Year!

Edit: My only issue is random extreme freeze lag spikes or completely dropping from games, no crashes, so I dont have any crash logs to show.

[RaindropperinG]

Opprinnelig skrevet av Ganyu:

Hi, maybe someone can point me to some possible solutions. I randomly disconnect or experience extreme lag spikes during multiplayer games, regardless of the distance the host is. I still experience these d/cs while limiting myself to short distance servers. I've tried the steps in the network and connectivity part of this thread, as well as added drg and steam to my windows defender antivirus exception folder. I've tried DRG clean without mods on dr11 and dr12, but still randomly d/c from games occasionally. I tried this game out on Xbox Game Pass on the same pc with the above issues and had no problems over there. Switched to Steam for mod support and have had disconnect issues since. Have yet to notice similar issues on other online multiplayer Steam games. Let me know what else I can supply to help identify the issue(s). Happy New Year!

Edit: My only issue is random extreme freeze lag spikes or completely dropping from games, no crashes, so I dont have any crash logs to show.

Hi there!

I would suggest you to start a new thread, since I feel like people are more likely to spot it and hopefully provide some insight to your issue.

On top of the info you've already provided, I would also list your PC specs.

Also, happy new year

[gganyu]

Opprinnelig skrevet av RaindropperinG:

Hi there!

I would suggest you to start a new thread, since I feel like people are more likely to spot it and hopefully provide some insight to your issue.

On top of the info you've already provided, I would also list your PC specs.

Also, happy new year :pickax:

Will do, thanks.

[killalli]

Denne kommentaren avventer analyse av vårt automatiserte innholdskontrollsystem. Den blir midlertidig skjult inntil vi kan bekrefte at den ikke inneholder skadelig innhold (f.eks. lenker til nettsteder som prøver å stjele informasjon).

[⸸𖤀𖤢ꛎ𖤀⸸𖢑ꛎꛘ]

Opprinnelig skrevet av LUEsuper_he_man:

I've been having my entire computer shutdown as well after launching the drop pod to start a mission. It's happened a few times now and I've just never had a game completely power down my whole machine like this when it errors out. hopefully it gets fixed.

Is there a fix to this yet? Ive looked threw and tried almost everything