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We need details to help you.
Which bluetooth headphones are you using?
Do you have a special bluetooth receiver that came with the headset? or does your PC have a built in Bluetooth receiver that the headset connects to?
Is this crash repeatable?
If you do the same steps that caused the first crash, can you consistently get the game to crash over and over every time you try?
Let us know.
The bluetooth headphones show up as "Avantree Audition", and that's my best guess as to the type.
As far as I know, I am using a built in Bluetooth receiver.
I tried to repeat the crash, but instead of crashing when I turned off the headphones, it lagged severely for about a second, then went back to normal, and never lagged again when I turned them off again. Also, I'm not sure if it was the Alt+Tab-ing or the repeated turning off and on, but I am getting audio in the rig now. I'm going to join a mission and see what happens.
That's all we can ask for. ; )
Do any of the headsets at this following link look like yours?
https://avantree.com/headphones/wireless-headphones-adapter-set
Which one is closest to the ones you have?
Bluetooth takes a bit to sync up and sometimes it might fail to do so. That might be all that happened in that instance where you had no audio.
Usually a driver or firmware update of the headphones/receiver does the trick to prevent stuff like that from happening.
Let me know which headphones are yours and I will try to help you check and see if there is a firmware update for them or something.
Is there a model # or some type of identifying mark anywhere on the headset?
Serial #?
Anything?
Sometimes this information is under the cushions for the ear cups.
Is that it?
Looks like it.
It has narrowed it down quite a bit.
Click the following link and then click Products.
https://avantree.com/catalogsearch/result/?cat=4&q=BTHS-AS9
So which of those most closely resembles what you got?
This is made quite a bit easier since the only real differences now are the color of the headband pieces and their stitching.
When the game is loading, everything's fine, when it comes to "press any button" - no sound.
The sound can be restored it you restart Audio Endpoint Builder service, so that's what I do to play the game.
OS Windows 7 x64, Csr8510 based Bluetooth adapter, tested headphones are Sennheiser HD 40.50BTHC and Mpow Streambot Mini, so likely not headphones issue.
I am somewhat better at tech, so feel free to ask additional information.
Ok it doesn't look like there is any firmware updates provided by the manufacturer of your headphones. So, we can move on to the next step of the troubleshooting process.
Let's make sure you have the correct settings set on the headphone.
• No sound withPC?
- Set Avantree Adition as the default device or output device on the PC.
To do this do a Windows Search for "Change System Sounds".
It should bring up a window labeled "Sound".
Change the tab to "Playback".
Right Click and uncheck both "Show Disconnected Devices" & "Show Disabled Devices".
Search for the Avantree Adition Entry. I don't know what Avantre names it.
It might be labeled "Adition Hands-Free".
Click on it to highlight it.
Click Set Default.
Click Apply.
Click OK to close out the window.
Before you start up a game make sure you connect the headset to the PC, then start the game. This should help reduce the issues you might run into.
---
- Ensure Bluetooth transmitter and headphones are connected properly.
( This includes making sure the PC's Bluetooth transceiver has the latest drivers available for it. We will go through that process next. )
---
Next, we need to check your Bluetooth transceiver on the PC. We need to make sure that the driver is 100% up to date to rule out any sort of hardware/software issues from outside the game that might be causing the problem...
You shouldn't need to restart any services on the PC to get things working properly.
We need to figure out which Bluetooth Transceiver is installed on your PC and what driver it's using. Then we will check to see if that driver is the latest and not just some generic driver that is way out of date.
Do a Windows Search for "Device Manager".
Once you have the Device Manager Window up, check to see if you have a bluetooth icon entry that opens up a drop down menu.
It should look something like this...
http://blog.drivethelife.com/wp-content/uploads/2015/01/device-manager.jpg
Right click on each entry on all Bluetooth devices and the network adapters that are labeled as Bluetooth.
Click "Properties"
Click the "Details" Tab.
Under the Properties down down menu. Select "Hardware Ids"
Record each of those entries on a piece of paper as you will need to convey that information to us here so we can point you to the correct place to look for updates.
Repeat the previous step but select "Driver Version."
record that information.
Repeat previous step but select "Driver Description"
Repeat previous step but select "Driver Date"
Repeat previous step but select "Manufacturer".
From there post that information for us, we should be able to use that to narrow down the exact model of Bluetooth transceiver in use and point you to the latest driver for you to install.
If you are using a Pre-built PC, that is a PC you purchased from an OEM company like HP, Dell, Acer, etc, let us know what model PC you have. That information will make figuring out which transceiver you as using much easier. This model number is usually available off of a sticker they slap somewhere on the PC. If it's a laptop, it's usually on the bottom of the laptop.
----
I would also like to recommend you use the 3.5mm jack on your headphones rather than Bluetooth.
https://avantree.com/3-5mm-audio-cable-1-2m
You don't have to get that exact cable, it just needs to be a 3.5mm to 3.5mm cable of decent quality and has enough cord length to reach your PC's audio ports.
A wired connection is better than any wireless connection. The wireless connection can have other wireless emissions around you interfere with the signal. This might show itself as a degraded sound quality, drops in connection, etc. All things that aren't an issue with a properly shielded cable. It's also less of a hassle to deal with in my opinion and is all around better for gaming.
---
Let us know.
I don't think I really care enough about using my headphones while playing to go through all of that, but thanks for the help! If anyone else has similar problems they can use this thread as a guide.
Lol fair enough.
Use that 3.5mm cable to make it easier on you.
Could you please try to help me then? Cable connection doesn't cut it for me, as it is less convenient and doesn't let me to use headset microphone.
Bt Transmitter information as per your instructions:
Hardware ID: USB\VID_0A12&PID_0001
Driver Version: 2.1.60.0
Driver Description: CSR BlueCore Device
Driver Manufacturer: Cambridge Silicon Radio Limited
Driver Date: 23-Feb-2012
Sure give me a bit to take a look.
---
Edit:
So here is what I found out for you...
Cambridge Silicon Radio Limited is now called CSR plc. Cambridge Silicon Radio Limited were a semiconductor manufacturer that started in 1998 and went Defunct on 14 August 2015. They were acquired by Qualcomm.
https://en.wikipedia.org/wiki/CSR_(company)
I was able to find the website link to the specs for the CSR8510 chipset. However, Qualcomm doesn't seem to be supporting it or providing software for it directly.
https://www.qualcomm.com/products/csr8510
The CSR8510 chipset is a Bluetooth v4.0 single-chip radio and baseband IC for PCs and consumer electronics devices.
Specifications
------------------------------------------------
Bluetooth
--------------
Bluetooth Version: Bluetooth 4.0
Bluetooth Technology: Bluetooth Low Energy, Dual-mode Bluetooth
Maximum Output Power: 9.75dBm transmitter
Bluetooth Radio: 50Ω, -91bBm receiver sensitivity
Class Support: Class 3, Class 2, Class 1
USB
----------
USB Version: USB 2.0
Power Management
-----------------------------
Maximum Input Voltage: 4.8V
Interface
----------------
Supported Interfaces: USB 2.0
Package
--------------
Package Type: QFN
Pitch: 0.5mm Pitch
Package Size: 6 x 6 x 0.9 mm
------------------------------------------------------------------------------------------------------------
This means that they probably left that part up to the company who packaged and sold the device to retailers. Which might, depending on who packed and sold it, not have provided any proper support for it. They might have just left it as is and let it use the basic plug and play driver Windows provides for it.
Can you provide me any other info about the dongle?
Is there a company logo or something?
Who "makes" it?
As for your headphones, I can't find any information on a Sennheiser HD 40.50BTHC pair of headphones. The one's I did find that are some what close to what you mentioned is 4.50 BTNC.
https://en-us.sennheiser.com/wireless-headphones-bluetooth-noise-cancelling-hd-4-50-btnc
Are those the headphones you are using?
Let me know
----------
Can you provide me the build#?
https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet
By the way, I hope you are aware that Microsoft is completely cutting off support for Windows 7 on Jan 14, 2020.
After that you will not get any updates and you should not be using Windows 7 for anything. I mean it, after that date it shouldn't be turned on or connected to the internet, ever. Lol.
Consider upgrading to Windows 10 before the end of December 2019.
https://www.newegg.com/microsoft-windows-10-home-full-version-usb-flash-drive/p/N82E16832397825
-------
Do me a favor...
Start -> (In the search Windows type) "PowerShell" -> Right click and run as administrator -> Type "$PSVersionTable" -> Hit Enter -> Take note of the "PSVersion" and "BuildVersion".
Powershell = Shell Program a lot like Command Prompt only more advanced and all around better.
PSVersion = Powershell Version
If you haven't updated, it will be at around Version 2.x.x.x
BuildVersion = Computer OS Build# ( Tells us where you are at with updates )
Report that info back to me please, I just want to make sure everything on Windows is up to date.
-----
Edit: So after some digging I found a more recent driver revision, I think...
Let me preface this and say that I can't be sure because Qualcomm didn't provide the information. It's just info that is floating around the web. So, take this information with a grain of salt. I won't post the link to the download quite yet as I want to be 100% it's a safe site to download from.
Moving on...
The version I was able to find was...
Version: 4.2.8
Date: 09 Sep 2014
Your version is...
Version: 2.1.60.0
23-Feb-2012
So if that is true, the driver you are using is WAY behind. Probably why it's giving you issues but, I can't be certain that is the case. It's very difficult to find a reliable place to download the latest version of the driver, manually, for you to install.
We can try doing the update via Windows update but there is no guarantee that Windows has the latest driver. Qualcomm might not have put that driver through the WHQL certification to get it on Windows update since they probably quickly replaced that chipset with a newer one and just dumped the support for that 8510.
Try plugging it into the computer then do the following.
Windows Search -> type "Run" -> Type "devmgmt.msc" and hit ok -> Under the bluetooth area, search for the CSR86510 A10 bluetooth entry and right click it. -> Hit update driver then hit "Search automatically for updated driver software"
Hopefully it finds an updated driver and installs it for you. Otherwise, we might have to figure out where we can safely downloaded the updated driver for you.
Let me know if that does the trick.
-----
If you have no idea who made your USB Bluetooth Dongle, like it's some cheap Chinese lazy knock off thing, I highly recommend getting a new one.
Go for a Bluetooth adapter like this...
1. Reliable name brand.
2. Reliable support chain.
3. Cheap
https://www.asus.com/us/Networking/USBBT400/overview/
https://www.amazon.com/Bluetooth-Receiver-Keyboards-Controllers-USB-BT400/dp/B00DJ83070/ref=sr_1_5?keywords=USB+Bluetooth+adapter&qid=1569325812&s=gateway&sr=8-5
or maybe this one...
https://www.sabrent.com/product/BT-UB40/usb-bluetooth-4-0-micro-adapter-pc-v4-0-class-2-low-energy-technology/#description
or maybe this one...
https://www.amazon.com/Xbox-Wireless-Adapter-Windows-10/dp/B0785RHK5Q/ref=sr_1_9?fst=as%3Aoff&keywords=USB+Bluetooth+adapter&qid=1569326165&refinements=p_89%3AMicrosoft&rnid=2528832011&s=gateway&sr=8-9
---
Now I can't promise it's the best adapter but, at least it has proper driver support you can get at easily. As well as actual customer service support to help you get things setup and working.
-----
Here is some info about Bluetooth and the different revisions.
https://en.wikipedia.org/wiki/Bluetooth#Specifications_and_features
Windows BuildVersion 6.1.7601.17514 , PSVersion 2.0
Headset is 4.50 BTNC, sorry for the typo.
My reason for getting this dongle is exactly that CSR was acquired by Qualcomm, and this CSR chip and CSR Harmony wireless stack can use Apt-X codec.
Newer drivers not found by Windows Update, as expected. In fact, this is the last version of CSR Harmony stack, and looks like you have found something another entirely.
Made by a local trademark, so pretty much it. My adapter has exactly the same drivers as ones offered for your Sabrent dongle. You can assume I have it and continue from there. They have the same bluetooth chipset and there isn't much difference in other ways.