DRG stop at launch

[Norfalk]

Hi,
My DRG doesn't want to start since some months. When I launch it from steam as usual, I see the "lauching" next to the name of the game, then it just stops. No window, no message, nothing.
I tried everything I found on forums or internet or whatever (cache, microsoft c++, reinstall, overlay, etc.).

I've got the same issue with Call of Cthulhu.

Can someone helps me ?

Thanks a lot

[Cathulhu]

Please do the following:

Click Help in the top menu of the Steamclient, then System Information.
Copy all that text and post it into this thread.

[Johnno]

If you've already tried everything suggested on the forums and internet there's not much we can do to help.

A proper list of what you've tried would be helpful, rather than us asking/suggesting a heap of things and you just going "done that didn't work".

Have you reinstalled Steam itself?
Tried moving your game installs to a different harddrive/partition?
Checked your RAM?
Reinstalled Windows?

[Ser Pounce]

https://steamcommunity.com/sharedfiles/filedetails/?id=2559182673

Happy troubleshooting.

[Aimee]

Are you using an older not supported version of windows, like win.7 or earlier?
Often because those are not kept up to date, they can cause issues like that and it will effect more programs and games over time.

[Norfalk]

Publicado originalmente por Cathulhu:

Please do the following:

Click Help in the top menu of the Steamclient, then System Information.
Copy all that text and post it into this thread.

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GF63 Thin 9SC
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2400 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.101.2111
DirectX Driver Version: 31.0.15.2737
Driver Date: 7 19 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1650 with Max-Q Design
VendorID: 0x10de
DeviceID: 0x1f91
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: MAIN Left/Right (Minifuse 2)

Memory:
RAM: 16228 MB

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2973032 MB
Largest Free Hard Disk Block: 468234 MB
OS Install Date: Sep 29 2022
Game Controller: None detected
MAC Address hash: ab574cc0606222d12c2da87e8b32035cac66cc1d

Storage:
Disk serial number hash: d4a31edb
Number of SSDs: 0
Number of HDDs: 0

[Norfalk]

Publicado originalmente por Johnno:

If you've already tried everything suggested on the forums and internet there's not much we can do to help.

A proper list of what you've tried would be helpful, rather than us asking/suggesting a heap of things and you just going "done that didn't work".

Have you reinstalled Steam itself?
Tried moving your game installs to a different harddrive/partition?
Checked your RAM?
Reinstalled Windows?

thanks for your answer,

I said everything I found, probably not everything on interbet. I basically re installed a windows and steam. I played on the same computer before the bug and i've got no problem on it :/

[bidulless]

Publicado originalmente por Aimee:

Are you using an older not supported version of windows, like win.7 or earlier?
Often because those are not kept up to date, they can cause issues like that and it will effect more programs and games over time.

Hello
It works perfectly on windows 7 xd
And no need to re install an os if a game have some issues ...it's un productive
Anyway with so few informations we can't help you...
Ok better now ,)

Do you have some errors while running dxdiag ?

May be you can force the game to run on your nvidia trought the control panel ?

There is some log on \steamapps\common\Deep Rock Galactic\FSD\Saved\Logs , fsd.log, check it you you see something strange , it can help.

Also if you used mods month ago, may be you need to un install them before running the game ( folder steamapps\common\Deep Rock Galactic\FSD\Mods )

[Aimee]

Could you tell us what the ''crash'' looks like?
Does the game freeze and become unresponsive before it closes, do you have to force close it?
Or does it close by itself at startup, with no other imput?

Do you get any error messages after a crash?

[Norfalk]

Publicado originalmente por Aimee:

Could you tell us what the ''crash'' looks like?
Does the game freeze and become unresponsive before it closes, do you have to force close it?
Or does it close by itself at startup, with no other imput?

Do you get any error messages after a crash?

Thanks for ur answer. The game just doesn't start. There's just "launching" on steam, then the "play" button on steam turns to "stop" then nothing happens. No game window, no message, nothing :/

[Norfalk]

Publicado originalmente por bidulless:

Publicado originalmente por Aimee:

Are you using an older not supported version of windows, like win.7 or earlier?
Often because those are not kept up to date, they can cause issues like that and it will effect more programs and games over time.

Hello
It works perfectly on windows 7 xd
And no need to re install an os if a game have some issues ...it's un productive
Anyway with so few informations we can't help you...
Ok better now ,)

Do you have some errors while running dxdiag ?

May be you can force the game to run on your nvidia trought the control panel ?

There is some log on \steamapps\common\Deep Rock Galactic\FSD\Saved\Logs , fsd.log, check it you you see something strange , it can help.

Also if you used mods month ago, may be you need to un install them before running the game ( folder steamapps\common\Deep Rock Galactic\FSD\Mods )

thx for suggestions ! Unfortunatly launching the game from the Nvidia control pannel doesn't work and I don't no how to do with the files in the "Saved" folder :x.

I have not played with mod yet :)

[bidulless]

hello
Just open them with notepad or any tools that can read text.

Game can't be launch from nvida control panel but may be you can force the game to run on you nvidia ; Your laptop have 2 video cards ; one intel and one nvidia.

[Norfalk]

Publicado originalmente por bidulless:

hello
Just open them with notepad or any tools that can read text.

Game can't be launch from nvida control panel but may be you can force the game to run on you nvidia ; Your laptop have 2 video cards ; one intel and one nvidia.

I don't have any "logs" file T-T

[Norfalk]

well, when i try to launch the game from is installation folder, i've got "This application was unbale to start correctly (0x000007b). Click OK to close the application".

From this internet tells to install C++ updates but it doesn't change anything for me... !

thx c:

[Norfalk]

up (:

[bidulless]

hello
Have you tryed to install all product from the steam redist package ? - redistribuable communs steamworks
I think ,as you have the same problem with another game, it's not a game problem, but more a windows problem.
As i do not run w10 but w7, it will be hard for me to provide you an usefull help.

One last things ; inside the drg folder, there is also a redist folder Deep Rock Galactic\Engine\Extras\Redist with a file. May be you should also try to install it
UE4PrereqSetup_x64.exe
run it
and about Call of Cthulhu , this game is also build with unreal so may be it will help you ,)