Deep Rock Galactic
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Cats Pajamas Jan 13, 2019 @ 12:34pm
Cross-Platform Play does NOT WORK with the STEAM version - PLEASE Issue keys for "Windows 10 Version" whenever a "Steam Version" purchase is made or enable Cross-Platform play for Steam ASAP!
I have many friends and family who play on XBox. With other Cross-Platforming titles like "Sea of Thieves" by Rare, we were thrilled to see "Deep Rock Galactic" advertised as Cross-Platform capable!

Advertised heavily on steam and elsewhere we purchased it without a thought, then discover after we've spent our money that apparently the "Steam Version" can't cross-platform play. We would have to repurchase our copies all through the "Microsoft Store" and get the "Windows 10 Version" in order to do so...

We will not be doing that. We've already spent our money for the early access on steam and supported the game before its' release.

Can something be done to correct this?

I know "Mojang" credits players who purchase "Minecraft" with free copies / keys for the "Windows 10 Version".

Can't the same be done for "Deep Rock Galactic"?

After the purchase was made, I finally found on your main page in small format beneath the advertisement:

*Xbox One and Windows 10 Support Cross Play. Steam Version does not support it.

However, this is really insufficient. The player base on PC will also be split because of this presenting the possibility of some major issues down the road.

I love the game, so do my friends and family, but this has been a major bummer, and a costly one on our end. Thanks for your time, I look forward to hearing back from ghostship in the near future.

Sincerely,
Nate Dean (A big fan and gamer)
Last edited by Cats Pajamas; Jan 13, 2019 @ 1:19pm
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Showing 1-15 of 28 comments
Nor does the so called Microsoft (Play Anywhere) version. I bought that 3 days ago to install on my Windows 10 PC (for me) and on my XBox One (for my wife). The Xbox game worked fine. It could connect to others but not to me. 2 minutes into EVERY game, I crashed on the PC. I was never able to connect to the Xbox. The Devs couldn't help (they said the problem was the MS wrapper) so I tried to refund at MS. They denied it telling me to read their terms of sale. I bought the Steam version it works perfect but the Steam version is not Play Anywhere.
Last edited by ♂TheBlasterMaster™✞; Jan 13, 2019 @ 12:47pm
Dwarfurious Jan 13, 2019 @ 12:56pm 
Its not advertised as having Cross-platform multiplayer; check the store page features. Windows store and xbox are crossplatform so i assume its advisted there. This is readily available information, its right in the pinned FAQ. You can probably still refund the game on steam though even if you dipped a little over 2 hours.
Cats Pajamas Jan 13, 2019 @ 1:01pm 
Mojang gives keys to "Windows 10 Version" of "Minecraft" whenever you purchase it directly through them. Why can't Ghostship do the same for Deep Rock Galactic?

-Yes the game is widely known for being cross-platform capable. Placing in small font on the website, "*Xbox One and Windows 10 Support Cross Play. Steam Version does not support it. " is really insufficient.

They've effectively split their product into multiple versions that all don't have the same features or capabilities...To make matters worse - Many players who have shown their support by purchasing the early-access are effectively being told that in order to enjoy the features they want, they'll have to purchase the game all over again through the "Microsoft Store".

If they are going to sell a "Steam Version" of the game that in any way revokes or does not have the same capabilities or feature(s) as the "Windows 10" or "X-Box" Versions than they are creating major headaches and problems for themselves and the game's playerbase down the road. I've already seen many other threads echoing the same frustration with the missconception that this game is cross-platform when in fact, the steam version is not.

Again, placing a small factoid in tiny font and a line in the FAQ is insufficient. They need to fix this by either making the Steam Version cross-platform capable by full release, or be providing steam purchasers and early-access supporter with keys to the "Windows 10 Version" that will allow them the features many in the playerbase want.

Also, like I said before, the playbase on PC will also be split because of this, which will undoubtably do more harm than good to the overall playerbase and game development.
Last edited by Cats Pajamas; Jan 13, 2019 @ 1:14pm
Cats Pajamas Jan 13, 2019 @ 1:18pm 
@Dwarfurious - On their main page in large font at the top it says:

"28th Feb 2018> Deep Rock Galactic is now available In Early Access on Steam, and in Game Preview on Xbox One and Windows 10 as a Play Anywhere Title!"

Only as you scroll past ads and images at the bottom in tiny font does it say:

"*Xbox One and Windows 10 Support Cross Play. Steam Version does not support it."

That's missleading and not cool. The title makes it sound as if you can "Play Anywhere", but then after you buy it and can't figure out why it isn't working are you ill-informed that you have to purchase the game all over again from somewhere else to enjoy "cross-platforming".

Unacceptable.
Chibbity Jan 13, 2019 @ 1:24pm 
Good, we don't want Xbox kiddies, or anyone dense enough to buy it on the Windows store.

The only reason Xbox and Windows are crossplay is because they are both owned by Microsoft.

"Caveat emptor" Buyer beware. The onus is on you to properly research something before buying it.
Last edited by Chibbity; Jan 13, 2019 @ 1:26pm
Liobuster Jan 13, 2019 @ 1:29pm 
especially since its smallsquishies decision to disable the crossplatforming to other providers
and no dev was ever asked about it
Dwarfurious Jan 13, 2019 @ 1:32pm 
Originally posted by Der_Nate_Kerl:
@Dwarfurious - On their main page in large font at the top it says:

"28th Feb 2018> Deep Rock Galactic is now available In Early Access on Steam, and in Game Preview on Xbox One and Windows 10 as a Play Anywhere Title!"

Only as you scroll past ads and images at the bottom in tiny font does it say:

"*Xbox One and Windows 10 Support Cross Play. Steam Version does not support it."

That's missleading and not cool. The title makes it sound as if you can "Play Anywhere", but then after you buy it and can't figure out why it isn't working are you ill-informed that you have to purchase the game all over again from somewhere else to enjoy "cross-platforming".

Unacceptable.
Thats not GSG, "Play Anywhere" is an Xbox term. Take it up with xbox https://www.xbox.com/en-US/games/xbox-play-anywhere
Steam has ways of handling these issues; already mentioned.
DjStickyMouse Jan 13, 2019 @ 1:53pm 
what is the reason behind not including cross play with steam aswell? is there a real reason?
Petralicious Jan 13, 2019 @ 2:03pm 
If you check the Steam store page it does not list crossplatform as a feature.
Because it is advertised as crossplatform on another platform doesn't mean it will be here.

That said I wish Microsoft weren't so stuck up and would let crossplatform happen (since it's their decision) because that means more lobbies - more player variety - more chances to find a suitable/nonlaggy lobby.
Chibbity Jan 13, 2019 @ 2:05pm 
Originally posted by DjStickyMouse:
what is the reason behind not including cross play with steam aswell? is there a real reason?

Because Microsoft and Valve are not "good buddies."

They are two seperate legal and business identities, and they aren't going to pal up and share and play nice.

That's just not how it works.
Originally posted by DjStickyMouse:
what is the reason behind not including cross play with steam aswell? is there a real reason?
Yes, because the MS Cross Play wrapper F's up the game.
xstar960 Jan 13, 2019 @ 5:56pm 
It would be nice to have the option of cross platform play.
Cats Pajamas Jan 16, 2019 @ 1:47pm 
Some of us want to play with friends and family on Xbox. Forgive me for thinking an openly bragged about cross platform title does not work as expected or advertised exclusively on the Steam side.

There’s a LOT of hate coming from folks who don’t have friends and family that game on X-Box. Sorry, but not everyone I know can afford to play on PC, especially not when they can get a used Xbox that plays what they want for $250-$300 bucks at decent quality. It may not be the way you prefer to game, but believe it or not, console gamers strongly outnumber PC gamers, and typically it is due to the sheer cost. Even when building your own rig, very rarely can you build a PC at the same quality the can mass produce their economic systems at.

I’m a PC Gamer, before the hate begins to get worse - I prefer PC Gaming, but as I said, many of my friends and family can’t afford it.

Getting off track - Back to this topic:

Don’t care who to blame as there is plenty to go around, but they need to make it more clear to interested customers that it is NOT cross-platform playable on steam - and more than having to dig and do research. There are tons of advertisements, and game reviews that brag about Deep Rock Galactic’s fluidity and it being a real contender for cross platform gaming.

Now that I made the mistake of buying a game after hearing all about it’s cross-platform capabilities, I am out $24 bucks because of that misconception.

My fault? Ultimately...yes. Is it fair? Not really. The fact the game has a major feature like that stripped from it on steam, should warrant a large ⚠️ warning next to the purchase button. Or at least something besides a tiny footnote or obscure FAQ, written exclusively for the Steam version.

To put things in a bit more of my own perspective, I’ve been a loyal gaming customer with steam for more than 14 years. Take a look at my service date on my profile. I’ve spent thousands of hours and bucks on gaming over the years. I asked for a refund because of this and they denied me. I asked again, thinking maybe they’ll at least consider giving me store credit - nope...

“You’ve played this game more than 2 hours which is beyond the point at which we generally allow it...”

The moment I found out it was no longer cross platform on steam, I quit playing it. Probably have around 6 hours or so on it.

Considering the fact that I’ve almost never asked for a refund or any sort of customer service request in the decade plus I’ve been using steam, that is all around greedy and bad business.

I know I will be called an idiot by some of you, but either way they’ve had an opportunity to step it up and fix this, or at least make things more clear. Not doing so, and profiting off of it is shameful and ill regraded.

I am not the only one who has made this mistake, as I’ve already seen others who are enduring the same frustration and are now $24 bucks lighter because of it.

I’ve announced this is a problem on an open discussion, and reported it twice when I claimed for a refund. Not to mention I’ve even e-mailed Ghost Ship Games about it. If someone wants to make things right, they can’t say they weren’t told about it nor didn’t have the opportunity.
Last edited by Cats Pajamas; Jan 16, 2019 @ 2:14pm
Cats Pajamas Jan 16, 2019 @ 2:17pm 
Originally posted by DjStickyMouse:
what is the reason behind not including cross play with steam aswell? is there a real reason?

There’s not a good one. People want to make money now, instead of realizing the bigger picture and market they could have if they worked together more rather than against one another...
Last edited by Cats Pajamas; Jan 16, 2019 @ 2:17pm
Cats Pajamas Jan 16, 2019 @ 2:25pm 
@Chibbity

Originally posted by Chibbity:
Good, we don't want Xbox kiddies, or anyone “dense” enough to buy it on the Windows store.

Some of us have “kiddies” or want to interact with friends and family who can’t afford PC gaming. This is coming from a man who has been a PC Gamer since DOS commands and text based computer games.

When you say “We don’t want” what you mean is “You don’t want”.

After all I am part of the “We” you mentioned and I disagree with you.

I’m not saying they have to force crossplatforming, but enabling it as an option would be nice for a large portion of us who want to game with our console friends and family.
Last edited by Cats Pajamas; Jan 16, 2019 @ 2:29pm
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Date Posted: Jan 13, 2019 @ 12:34pm
Posts: 28