Tutorial Broken= refund

[GringoManchego]

I apologize, but in this type of game, the tutorial is crucial for a complete understanding of the gameplay mechanics. When the basic tutorial is flawed, it discourages me from progressing further, especially when faced with the prospect of getting stuck in a game with numerous hours of play due to a bug.

I find myself currently stuck at the third step of the first tutorial, 'Drag mining belt from ground to backpack.' I completed the second tutorial and attempted the third, only to encounter an issue at the very first step, 'repair your suit.'

This situation raises concerns about the game's overall quality and follow-through. It's disheartening, as it initially sparked my interest, but I can no longer tolerate issues, regardless of the game's independent status.

[Capo Rip]

Sorry about that. even beyond the tutorials This game requires a lot of youtube research--or patience, I guess, I wouldn't know -- to get the most out of it. If you're up for it you should check out some of the getting started guides, otherwise Happy Holidays.

[TinBlue]

Originally posted by Capo Rip:

Sorry about that. even beyond the tutorials This game requires a lot of youtube research--or patience, I guess, I wouldn't know -- to get the most out of it. If you're up for it you should check out some of the getting started guides, otherwise Happy Holidays.

He shouldn't have to jump through hoops. The tutorial is broken exactly where he said it is as I got stuck too and gave up. I find it quite astonishing this developer cried out for support recently asking us to "spread the word". Maybe if they spent more time making sure they wren't breaking their own tutorial during development they might actually make more sales.

I'm not surprised people are refunding.. and I predicted exactly this in my own post about this bug. A broken tutorial = refunds and lost respect.

I wonder how long this bug has existed but the existing player base and developers were so engrossed elsewhere they didn't notice? If this were my company I would be firing people. Never take your eye of the new player experience. Surely this should be the golden rule?

It's like having a shop on a high street but forgetting to take the 'out for lunch - back in 5 minutes sign down from the door and everyone just walks on past to the next shop while you sit behind the counter bemused as to why you aren't getting any new customers.

Six Years I've had this game in my library. SIX YEARS!! and I came back to it last week to find the tutorial bugged. You would think six years should be long enough to polish your new player experience.

[Proton Decay]

Ok.

[Tuittu]

It's your loss. The game is great. Tutorials are out of date. It's EA title, you know.

[TinBlue]

Originally posted by Tuittu:

It's your loss. The game is great. Tutorials are out of date. It's EA title, you know.

It will be your loss ultimately when the developer goes bust and declare the game dead. And you know why? Because the tutorial doesn't work and new players are refunding their purchases. And now you joyfully proclaim them to be "out of date". How marvellous.. even more reason to scare off potential new blood for the game.

I find it hilarious you come into this discussion with your retort thinking you are the clever one.

6 Years in development and still white knights throwing the EA argument back at people. Astonishing. You have actual evidence here of players refunding the game because they get stuck in the tutorial and as a fan of the game you don't care and don't see how damaging that could be to the future development of the game. Wow.

[Capo Rip]

Originally posted by TinBlue:

Originally posted by Capo Rip:

Sorry about that. even beyond the tutorials This game requires a lot of youtube research--or patience, I guess, I wouldn't know -- to get the most out of it. If you're up for it you should check out some of the getting started guides, otherwise Happy Holidays.

He shouldn't have to jump through hoops. ... Six Years I've had this game in my library. SIX YEARS!!

Sorry about that too. All six years of it.

[Fretts]

Its a niche game and not for everybody. A critical part of engineering is using your tools (including your brain) to research complicated technical challenges. This game simulates that, if you cant handle researching and sometimes even expirimenting, testing your assumptions, etc, (you know--science), then this is a game not made for you.

Side note, RocketWerkz is doing an absolutlely incredible job lately with this game. Atmospherics update, Comms and Trading updates, this latest rocket update, all incredibly solid additions to the direction; My buddies and I look forward to more.

[TinBlue]

Originally posted by Fretts:

Its a niche game and not for everybody. A critical part of engineering is using your tools (including your brain) to research complicated technical challenges. This game simulates that, if you cant handle researching and sometimes even expirimenting, testing your assumptions, etc, (you know--science), then this is a game not made for you.

Side note, RocketWerkz is doing an absolutlely incredible job lately with this game. Atmospherics update, Comms and Trading updates, this latest rocket update, all incredibly solid additions to the direction; My buddies and I look forward to more.

Nice story but what has any of that got to do with a fundamental fact that new players can't get through the tutorial and it's causing them to refund the game?

And your "buddies" won't have any new features to look forward to when the dev goes bust due to lack of sales.

[Fretts]

>Nice story but what has any of that got to do with a fundamental fact that new players can't get through the tutorial and it's causing them to refund the game?

If we're talking anecdotes, I know plenty of people who got through the tutorial just fine. Also the steam usage stats should speak for themselves, as well. 84% positive, $3.5mm gross. 210h avg playtime.

The api the game uses is very straightforward. Stop raging and either refund it or get to work learning.

>And your "buddies" won't have any new features to look forward to when the dev goes bust due to lack of sales.

I'm not worried about it.

[Fretts]

If you can't figure out the games inventory and interaction system (which has been talked about to death on here, and reddit for you to research, google, words to read) then see my original point--Games not for you.

[Micheal]

Problem with telling someone to research how to play the game via YouTube is that there is a lot of content that is out of date and no longer works the same.

[DocLazy]

Also the stream of youtube videos seemed to have dried up after the phase change update.

[Tuittu]

Originally posted by TinBlue:

It will be your loss ultimately when the developer goes bust and declare the game dead. And you know why? Because the tutorial doesn't work and new players are refunding their purchases. And now you joyfully proclaim them to be "out of date". How marvellous.. even more reason to scare off potential new blood for the game.

I find it hilarious you come into this discussion with your retort thinking you are the clever one.

Out of date tutorials have been discussed on the forum 100 times so go read those threads. Yes it's bad. Tutorials are out of date. but the game is still under development. Try to understand reasons behind it.

[Khaylain]

Originally posted by Tuittu:

Originally posted by TinBlue:

It will be your loss ultimately when the developer goes bust and declare the game dead. And you know why? Because the tutorial doesn't work and new players are refunding their purchases. And now you joyfully proclaim them to be "out of date". How marvellous.. even more reason to scare off potential new blood for the game.

I find it hilarious you come into this discussion with your retort thinking you are the clever one.

Out of date tutorials have been discussed on the forum 100 times so go read those threads. Yes it's bad. Tutorials are out of date. but the game is still under development. Try to understand reasons behind it.

A customer should not need to understand the reasons why something has been done, only the result is actually important. The tutorials aren't just "out of date," they are broken for people.

Try to understand the reasons why people are upset about the game they purchased not working well to onboard them easily.

[Tuittu]

Originally posted by Khaylain:

A customer should not need to understand the reasons why something has been done, only the result is actually important. The tutorials aren't just "out of date," they are broken for people.

Try to understand the reasons why people are upset about the game they purchased not working well to onboard them easily.

I thought it was obvious that "out of date" means broken or bugged or anything between.

They all bought Early Access title which says "This Early Access game is not complete and may or may not change further". Alpha, beta, unfinished, not complete, bugged, etc. Pick your favorite. It's not that hard to understand. Maybe it is.