Snake Pass

Snake Pass

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Game won't launch - No error message
As title. No resolution found. W10 x64
Last edited by Officer MeowMeow Fuzzy Face; Mar 28, 2017 @ 2:09pm
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Showing 1-12 of 12 comments
Wok Mar 28, 2017 @ 2:09pm 
Do you see a black screen? If so, press Alt+Enter to enter windowed mode.
Last edited by Wok; Mar 28, 2017 @ 2:09pm
Thanks for the reply. No I don't get a black screen. Nothing at all happens. Steam game list shows text next to title says " running" for 2 or 3 secs, then "synching" very briefly then nothing.
III-Busta Mar 28, 2017 @ 3:05pm 
I get the same thing. It does not launch at startup. States syncing for 1sec then nothing.
Teed Mar 28, 2017 @ 3:52pm 
Seems we all have the same issue. I made a refund on the game and will be going for the Switch-version instead since I was leaning between these two versions anyway. Guess I'll pay som FPS for that portability (and the fact that the game actually works as well).
76561198324461769 Mar 28, 2017 @ 3:54pm 
Hey there guys! It seems a few of you are having the same issue. As mentioned in lil-Busta's thread this will be passed on to our QA team for them to look at first thing in the morning.

In the meantime, if you could drop us an email with as many details as possible about your PC specs and any other details that may be relevant - that would be great! - SnakeSupport@Sumo-Digital.com

Hold tight guys and we'll try to find you that solution!
OmegaShow Mar 28, 2017 @ 5:10pm 
Originally posted by Sumo Juh'Tai:
Hey there guys! It seems a few of you are having the same issue. As mentioned in lil-Busta's thread this will be passed on to our QA team for them to look at first thing in the morning.

In the meantime, if you could drop us an email with as many details as possible about your PC specs and any other details that may be relevant - that would be great! - SnakeSupport@Sumo-Digital.com

Hold tight guys and we'll try to find you that solution!
I tried to re-download all the files but it says 1 file is MISSING. I think its the .EXE
Is there any sign of any progress on a resolution to this game fails to start? I can't play the game and there has been no update in here or any other thread.
III-Busta Mar 31, 2017 @ 9:24am 
I had a similar problem and figured out a fix. Hopefully it helps

http://steamcommunity.com/app/544330/discussions/0/135512625257109100/
Thanks a lot. Very useful info. Whether I really want to install that IMO POS on my machine just to play this one game is another matter.... Other games don't generally need this, so why this one??

Also quite why the so called Dev who was posting here saying that he was going to help and get the team involved to look into it the following day couldn't get back to us with such basic info & help is beyond me. Very poor support from them to be sure. Shame on YOU, supposed support guy! /-(
Last edited by Officer MeowMeow Fuzzy Face; Mar 31, 2017 @ 10:13am
Hey folks! Sorry for the radio silence - been incredibly busy on this end trying to find out the root cause of the issue as well as many others, so thanks for the patience! :).

So, what we have identified at the moment is that some users are having this issue with a DLL missing "MFReadWrite.dll" - this can be confirmed by trying to launch the executable outside of Steam directly.

This is related to Windows Media Player codec which for some reason is running our company splash screen videos. With that said, we're looking into ways we could potentially improve this so that users don't experience this issue!

W0000PW00000P! Jul 2, 2017 @ 7:26am 
It is truly ridiculous that you still could not provide a ssolution to this problem. As the developer of the game you should be able to do that....

So here is the solution if you can accept that Microsoft media ♥♥♥♥ at your computer:
If your system is up-to-date, you'll need to install this feature pack:

https://www.microsoft.com/de-DE/download/details.aspx?id=53356&tduid=(9738abc0bbc5c955960e9a3564d750ee)(81561)(2130923)(0300in3adgro)()

For older Systems that don't have the anniversary update installed you have to search for an older package.... there are some available.
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