DR4 Technical FAQ (Updated March 16, 2017)

[Capcom Customer Service]

”Let the Slay Ride begin!”

Can my PC run this game?

For a list of System Requirements for Dead Rising 4, please visit the Store Page.

You can also run a third-party app such as System Requirements Lab[www.systemrequirementslab.com] for more information regarding compatibility with your hardware. Please note that System Requirements Lab is not officially supported or endorsed by Capcom.

Does the game support Nvidia SLI / AMD Crossfire rendering?

If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Does the game support my laptop's graphics card?

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

What do I do if I have an Nvidia graphics card that exceeds the system requirements and I'm experiencing long load times?

Long load times may occur on Nvidia graphic cards if they are not updated to GeForce Game Ready 376.09 WHQL driver[www.nvidia.com] or better. For the latest Nvidia drivers, please click here.[www.nvidia.com]

Where are my Dead Rising 4 saves and configuration file located?

Save data for the game can be found in the following folder path:

%USERPROFILE%\Documents\My Games\Dead Rising 4\saves\

The configuration file can be found in the following folder path:

%USERPROFILE%\Documents\My Games\Dead Rising 4\rendersettings\

What kind of controllers does Dead Rising 4 on PC/Steam support?

Dead Rising 4 on PC/Steam natively supports the XInput (Xbox 360, Xbox One) protocol for controllers. Steam controllers are supported as well. For optimal settings for the Steam Controller, please ensure the Dead Rising 4 profile is downloaded and follow these steps:

1. Right click the game in Steam library you wish to change controls for (While Steam controller is turned on)
2. Click “Edit Steam Controller Configuration”
3. Click “MOUSE” box in the bottom right hand corner
4. Click the “Style of Input” box to see a drop down. Switch this to “Joystick Move”

Prior to launching Dead Rising 4, please ensure that external controller re-mapper programs/apps such as Joy2Key, X360CE, XPadder and DS4WINDOWS are disabled or shut down, as they may interfere with the game.

What do I do if I'm having a gameplay-related issue?

First, try the following steps to try to resolve the issue:

1. Pause the game and go to "Reload last checkpoint".
2. Pause the game and quit to the main menu, then go into Story and continue
3. Pause the game and quit to the main menu, then go into Story, then Case Select and begin the start of the case
4. Close down the game and re-launch it from the Steam client, then go into Story mode and continue.

If you are still experiencing an issue with gameplay, please visit the Official Dead Rising 4 Bug Reporting Thread to submit a bug report.

How do I connect to friends in Online Multiplayer, and what do I do if I'm having issues connecting to friends in Online Multiplayer?

Try the following steps for any connectivity-related concerns:

1. To connect to a Steam friend, go into the Steam friends list, navigate to a friend playing Dead Rising 4 and select the "Join Game" option.
2. To invite a Steam friend, go to lobby in multiplayer then go click on Invite and navigate to a friend in friends list and invite to game.
3. If you are unable to connect, then restart Steam and the game and try again.

Why do all the zombies have Servbot heads on them?

This is because the My Bloody Valentine Pack is probably enabled. You can disable this by doing the following:

1. Go to Main Menu
2. Turn the My Blood Valentine Pack DLC off. This is located on the bottom left of the screen.
Note: On an Xbox 360 / Xbox One controller, this is tied to the 'X' button.
3. You will know the DLC is disabled when the red bloody border is not present on the Main Menu.
4. This will disable Servbot heads and special costumes for enemies.

Click the links below for screenshots that demonstrate which DLC you might have enabled:

My Blood Valentine Pack DLC enabled

Stocking Stuffer DLC enabled

What’s included in the Standard Edition / Season Pass / Deluxe Edition?

Dead Rising 4 Standard Edition includes:

• Dead Rising 4
  
• Street Fighter Outfit Pack & Difficulty Level Modes
  
• My Bloody Valentine Pack
  
• X-Fists

Dead Rising 4 Season Pass includes:

• Dead Rising 4: Stocking Stuffer Holiday Pack – includes holiday-themed weapons, vehicles, costumes and holiday-themed zombies!
  
• Dead Rising 4: Frank Rising (release date to be announced)
  
• Dead Rising 4: Super Ultra Dead Rising 4 Mini Golf (release date to be announced)

Dead Rising 4 Deluxe Edition includes:

• Dead Rising 4
  
• Dead Rising 4: Stocking Stuffer Holiday Pack – includes holiday-themed weapons, vehicles, costumes and holiday-themed zombies!
  
• Dead Rising 4: Frank Rising (release date to be announced)
  
• Super Ultra Dead Rising 4 Mini Golf (release date to be announced)

[Mikfail]

Some players blackscreen/crash is fixed by installing/repairing the redistributable files for the game:
Located in: Steam\steamapps\common\DeadRising4\_CommonRedist
Install/repair "DXSETUP" & "vc_redist.x64"

Originally posted by Venomousbeetle:

Redoing the redistributables seems to have worked so far

^This redist folder has since been removed, believed because Steam now does checks/downloads for them.


Programs with overlays, such as Teamviewer may cause a blackscreen or crash. Anyone using such programs & facing similiar issues should try disabling them.

Originally posted by Gromak:

I have to turn off team viewer because it add an overlay on the game, who produce a crash !

Players receiving a DX11 error on Win7 should try installing the following redistributable:

Originally posted by antmonkey93:

DX11 Error? If you are having the same issue with win7 64 bit. Download this patch https://download.microsoft.com/download/1/4/9/14936FE9-4D16-4019-A093-5E00182609EB/Windows6.1-KB2670838-x64.msu

Players whom game freezes up in the MP lobby should try removing any special characters from their Steam name:

Originally posted by BOMBA:

i had a ™ in my steam name, fixed it after i changed my steam name weeee :)

Click here for more fixes, info & bug reporting