Official Dead Rising 4 Bug Reporting Thread

[Capcom Customer Service]

"Let the Slay Ride Begin!”

We hope you’re all enjoying or will be enjoying Dead Rising 4 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Please note that this thread is reserved for reporting issues with the PC/Steam version of Dead Rising 4, and not for the Windows 10 Store version.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

• Please ensure you meet the minimum requirements for the game, outlined here; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.
  
• Check your Anti-Virus software
  
• Some AV software may trigger a false-positive situation and flag certain executables from running. You can temporarily disable the AV software to see if the game behaves differently. If the game runs when AV is turned off, that means you'll need to create an exception rule to Dead Rising 4.
  
• If you are encountering issues related to video playback with the game, this could be due to a missing Windows Media Player codec, which the game requires. Please ensure the appropriate version of Windows Media Player[support.microsoft.com] is installed on your system. Windows 10 N and KN Edition users will need to download the following Media Feature Pack[www.microsoft.com].
  
• Ensure game files are intact using Verify Game Cache

How to Verify Integrity of Game Cache

1) From your Steam Library list, right-click on Dead Rising 4and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course.

Please disable or shut down your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

Nvidia GeForce Drivers[www.nvidia.com]
AMD Radeon Drivers[support.amd.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

IMPORTANT! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Resolving any potential in-game gameplay-related bugs

In the event the bug you are reporting is related to gameplay, please try the following steps prior to reporting your issue:

1. Pause the game and go to "Reload last checkpoint".
2. Pause the game and quit to the main menu, then go into Story and continue
3. Pause the game and quit to the main menu, then go into Story, then Case Select and begin the start of the case
4. Close down the game and re-launch it from the Steam client, then go into Story mode and continue.

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com] Sharing this with your bug report, along with any screenshots or video would be greatly appreciated!

B) Specific issue

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:

• What time did your issue occur (please include your time zone)?
  
• What case / chapter were you playing when the issue occurred?
  
• What was your character doing when this issue occurred?
  
• Were you playing in Single Player or Multiplayer?
  [*}Did the issue resolve itself when you reloaded your game to the last checkpoint and/or rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox, Google Drive or OneDrive link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Dead Rising 4; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[Lexter]

What exactly is the problem? I've spent 60 Euro for some, currently, useless crap and there is no reasonable statement on the part of capcom, to none of those many request. Not even any reaction, except statements like: "First we will focus on the release of our new DLC.", or incredibly useful tips like: "Did you check the latest drivers?".

[Fran$enlipper]

MeatDuck eredeti hozzászólása:

What exactly is the problem? I've spent 60 Euro for some, currently, useless crap and there is no reasonable statement on the part of capcom, to none of those many request. Not even any reaction, except statements like: "First we will focus on the release of our new DLC.", or incredibly useful tips like: "Did you check the latest drivers?".

/sign and nothing more to say. Most people with problems has systems with much higher requirements as listed. For a new full price game the most ignoring support I've ever seen on steam. Maybe a possible Dead Rising 5 will find its way over Greenlight or Kickstarter to steam.

[__Geo__]

The game don't launch at all, i have a black screen opening and then it crashes with the Windows message... i can't even play please help me !

[iamcookie]

game not even start ....
win 10
20gb ram
gtx 1070 8bg
cpu otcacore 3.2

fix your ♥♥♥♥♥♥♥♥ game ffs does games dev does days i get it why ppl download craked games

[iamcookie]

__Geo__ eredeti hozzászólása:

The game don't launch at all, i have a black screen opening and then it crashes with the Windows message... i can't even play please help me !

same bro does lazy devs

[[BSL] Lasche]

BSL Lasche eredeti hozzászólása:

Rick Grimes eredeti hozzászólása:

Sorry to bother you it looks like you are quite busy but....

I believe his problem is the CPU Phenom. I have had this same problem in other games that had this exact same issue is because the CPU is not SSE4.1 compatible. Resident Evil 7, Dishonored 2. Those games work today because they were patched, and can only be fixed on the developers side.

If you could please forward this information to the development team this issue is easily resolveable with a patch by removing the SSE4.1 requirement from the game.

hi rick,

this would be the same problem which Mafia 3 has at the beginning :(. 3-4 month later, they patched the game, and i was able to play the game.

@Capcom Customer Service: Can you please inform the developer team and ask them, if this cpu actualy not supported and if there is a patched planned, to support this cpu in future?

regards lasche

problem not really solved ... but i have now a new pc and now the game runs ... amd ryzen 7 1800x, asus crosshair vi hero, 32gb ram , the old sapphire r9 290x 4gb and win10

[__Geo__]

kakanos eredeti hozzászólása:

__Geo__ eredeti hozzászólása:

The game don't launch at all, i have a black screen opening and then it crashes with the Windows message... i can't even play please help me !

same bro does lazy devs

Do you also have a AMD Phenom processor ? I have a Phenom II 1090T Black 6 cores, seems it could be the problem.. Please talk to the devs Capcom Support i can't play the damn game at all !

[AUSTINTACIOUS]

I have obtained all the Trial Magazine's for the skills you need to unlock in story mode. However, although in the story mode skills tree it states that I have them, they are still greyed out and showing as not collected. They show as 1/1 but not unlocked? The specific skills which seem to have issues are Evasion and Skill Efficiency. Also in MP, no matter where I try and fall off an edge to get the geronimo trial unlocked, I can't lose more than half my health. I am at 1,000. Is there any possibly way to get that?

[iamcookie]

aye i have a 6core amd cpu

[iamcookie]

i hope the devs choke in my money

[Lukas]

Me and many other people have the problem that since the last update our antivirus detect a trojan horse. please fix this issue

[mrtnptrs]

Am I the only one who has a master.ini-file now in his Dead Rising 4 install directory? It seems like a developer accidentially pushed this to the "master branch" (from the qa-branch) on Steam, so that users were able to download it.

Or was this done on purpous for modders? However, the language in the file speaks of "I" and it talks about devtools. Seems like it should only be available for the developers and not for the normal average user? Is this file actively used by the executable and can it influence the game negatively? The file containst the following:

// Please only add the minimum required values here. Instead set the variables to the default values that we plan to ship in code.
// The reason for this is when we ship, all debugoverrides get turned to const values
// If you think you have a legitimate use case, speak to a TD.

// ----------------------------------------------
show_player_location = True

debug_strings_disabled = false

enable_loose_asset = True
enable_quickie_debug_menu = True
enable_replay = True
enable_no_full_reloads = True
enable_fly_cam = True
hide_changelist = False
hide_system_time = False
enable_debug_text = false
enable_debug_lines = false
fe_multiplayer_requiecase0 = false

online_use_alt_flow_control_ver = 2

enable_chartz = true
RENDER_BakeNormalizedCubemaps = true
enable_sh_scales_reflection = true

setchanneloutputenabled("network", " ALL ", true);
setchanneloutputenabled("Steam", "all", true);
setchanneloutputenabled("SteamWarnings", "all", true);

// the debug assert seems to be gone. I will enable enable_ui_async_update (default is true)

// forgive budget overages in the system heap
system_heap_budget_scale = 1.0

//File Handle cache (reduce reopening of same files) This interferes with dev tools so we switch it off for dev purposes.
HWFileHandleCacheActive = false

//Want to disable functionality during development so that players don't get kicked when idle
enable_inactivity_functionality = false

RENDER_update_dynamic_props_threaded = false // default to true, set to false for now

navigation_telemetry_enable = true

is_enable_zombie_debug_render_info = true

QoS_IsGoodThreshold = 90

// remove for ship
draw_online_status = true

enable_camera_isnan_check = true
enable_debug_jump_menu = true

// disable GameAnalytics for developers
GameAnalyticsPost = false

enable_havok_thread_safety_check = true

telemetry_changelist_prefix = 90
enable_collision_viewer = true
full_crash_dumps = true
enable_visual_asserts = false
online_is_enable_live_context_debug_mode = true
navigation_update_full_crash_dumps = true
online_render_live_task_queue = true
enable_physics_full_dump = true
online_render_fe_matchmaking_state = true
enable_visual_debugger = true
online_render_live_manager = true
render_online_flows = true
enable_ingame_vdb = true
online_render_peer_states = true
disable_crash_reporter = true
project_stream_name = swagger_active
LockerFakePurchaseAllDLC = true

setchanneloutputenabled("Actors", "ALL", true)
setchanneloutputenabled("Steam", "ALL", true)
setchanneloutputenabled("Online/Sync", "ttylog", true)
setchanneloutputenabled("Online/ServiceCalls", "ttylog", true)
setchanneloutputenabled("Missions", "ttylog", true)
setchanneloutputenabled("EncounterOnline", "ttylog", true)
setuserconfigmode("qa")
setchanneloutputenabled("network", "ALL", true)
setchanneloutputenabled("Online/Flow", "ALL", true)
setchanneloutputenabled("liveManager", "ALL", true)
setchanneloutputenabled("Online", "ALL", true)

[__Geo__]

Rick Grimes eredeti hozzászólása:

This game has been out for over a month by now how come we haven't seen more patches.... I'd like to play the game so please fix the game all it does is crash to desktop when I try to start it up.

Same for me, please patch this.. this is crazy

[.:MeS1eR:. #DumpTrump]

How about fix the gotdamn random stutters? One day I can play the game fine on max with 60 fps for like 30-45mins then it suddenly starts stuttering hard..even when I turn settings down to Lowest with 800x600 resolution..this is just a bad joke

[The Real McCoy]

Game crahses after every cutscene. I enabled vsync and managed to get to the animated intro cutscene (with the mall), but it crashes every time at the end of that.

1) CPU name & model
Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs)

2) Name / model of the desktop or laptop (if available)
N/A

3) Graphics card / chip model and the amount of VRAM
Gigabyte AMD Radeon R9 280X 3072MB GDDR5

4) Video driver version number
whql-win10-64bit-radeon-software-crimson-relive-17.2.1-feb28

5) System memory size
16384MB RAM (16GB)

6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

7) Anti-virus software name and version
Norton Security 22.9.1.12