Official Dead Rising 4 Bug Reporting Thread

[Capcom Customer Service]

"Let the Slay Ride Begin!”

We hope you’re all enjoying or will be enjoying Dead Rising 4 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Please note that this thread is reserved for reporting issues with the PC/Steam version of Dead Rising 4, and not for the Windows 10 Store version.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

• Please ensure you meet the minimum requirements for the game, outlined here; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.
  
• Check your Anti-Virus software
  
• Some AV software may trigger a false-positive situation and flag certain executables from running. You can temporarily disable the AV software to see if the game behaves differently. If the game runs when AV is turned off, that means you'll need to create an exception rule to Dead Rising 4.
  
• If you are encountering issues related to video playback with the game, this could be due to a missing Windows Media Player codec, which the game requires. Please ensure the appropriate version of Windows Media Player[support.microsoft.com] is installed on your system. Windows 10 N and KN Edition users will need to download the following Media Feature Pack[www.microsoft.com].
  
• Ensure game files are intact using Verify Game Cache

How to Verify Integrity of Game Cache

1) From your Steam Library list, right-click on Dead Rising 4and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course.

Please disable or shut down your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

Nvidia GeForce Drivers[www.nvidia.com]
AMD Radeon Drivers[support.amd.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

IMPORTANT! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Resolving any potential in-game gameplay-related bugs

In the event the bug you are reporting is related to gameplay, please try the following steps prior to reporting your issue:

1. Pause the game and go to "Reload last checkpoint".
2. Pause the game and quit to the main menu, then go into Story and continue
3. Pause the game and quit to the main menu, then go into Story, then Case Select and begin the start of the case
4. Close down the game and re-launch it from the Steam client, then go into Story mode and continue.

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com] Sharing this with your bug report, along with any screenshots or video would be greatly appreciated!

B) Specific issue

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:

• What time did your issue occur (please include your time zone)?
  
• What case / chapter were you playing when the issue occurred?
  
• What was your character doing when this issue occurred?
  
• Were you playing in Single Player or Multiplayer?
  [*}Did the issue resolve itself when you reloaded your game to the last checkpoint and/or rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox, Google Drive or OneDrive link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Dead Rising 4; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[ramm666stein]

Originally posted by cannonf0dder:

Originally posted by cannonf0dder:

I'm getting 2 problems currently.
1) sometimes the survivors ( rescueable ones not hostile) are invisible, or under the map. I'm only in the mall so far, so can't say if it happens in the town.

The survivors are running in the right direction and running against dead endings/wall and so on so the survivor is stuck. So sometimes the survivor aren´t in the safe house after this.

[Wobby]

Hello, my problem is, if i get in a lobby with my friends, the game freezing by them, my game is working still fine. They can hear still ingame sound. pls i need help ...

[FoxDominator]

windows 10
i7 4790
980
16 go
4K

Black screen at start, then liittle black window in a part of desktop, then nothing

Lastest nvidia driver
Build 1684403

[Brock Lobster]

I have been getting audio glitches, where the music sometimes comes through crackling, but sometimes if I have to alt-tab the game all the audio becomes massively distorted and slowed down and I have to exit and restart the game.

I have also been getting UI issues: info sometimes won't disappear from the screen, such as the hit counter or a popup for when I've completed a PP trial, but the worst one was when I was accessing the map, and attempting to move to the next screen just resulted in me looking at nothing but the menu background screen, forcing me to exit via Task Manager.

Frank will sometimes freeze in place during animations. No major issue when searching bags, but very problematic when he's in the middle of a zombie horde.

The game is also using up an excessive amount of my CPU. My specs are:

Intel i5-4690 3.5 GHz
16 GB RAM
GeForce GTX 970 4 GB in SLI
Windows 10 64-bit 10.0 build 14393
GeForce Game-Ready driver 378.78
Avast Antivirus 17.2.2288

I have the latest drivers installed and I have verified my game cache.

[Пелле@0717]

Every time I click the "story mode",the game will crash . And Windows shows me"Dead Rising 4 stop working"

PLZ FIX!!!! I wanna play!!!

[77]

PLEASE MAJJJJJJ READY GOO MAJJJ DUDE PLEASE MAJJJ IMPOSSIBLE TO PLAY 240E IN ASS

[ヂンドカール (Zindokar)]

This game is very glitchy:

1.- Every time I want to climb edges from buildings the character doesn't know what to do and cost me lot of tries to climb them.
2.- Zombies animations (npc in general) seems to be rushed, dead rising 3 was very very more quality cared than this game.
3.- Some corners makes you to stuck and imposible to move until you die or relog the game.
4.- Jumps and dashes sometimes doesn't do the animation.
5.- The same as point number 1 with benches, tables, ingame decoration, furnitures, etc... those elements are glitched and can't stand up in those elements with proper ability like enemies...
6.- NPCs are not smart, they run with a wall in their face... etc... etc...

This game not worth 60€ at the moment, I enjoyed all Dead Rising so far and this dissapointed me... They need more quality assurance and fix those little details that make the game not enjoyable at all.

[Gromak123]

Originally posted by FoxDominator:

windows 10
i7 4790
980
16 go
4K

Black screen at start, then liittle black window in a part of desktop, then nothing

Lastest nvidia driver
Build 1684403

Same here ! Need help !

[dude34]

Originally posted by Seraphim:

Game slows to 5-15 FPS within minutes of starting up the game. I'm playing with an Xbox 360 controller, but moving the mouse or left clicking fixes it temporarily, though the issue always comes back in a few minutes.

Intel Core i7-5820K 3.30 GHz
Alienware Area 51 R2
Nvidia GTX 970 4GB
Nvidia Driver 378.78
8GB RAM
Windows 10 Home 64-bit
Windows Defender

i am also having exactly same problem.My pc specs are nearly same except for processor.i have Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz.and i didnt try moving the mouse.Changing graphics quality wont make any difference.btw,sorry for my bad english.i also tried move the move or left clicking and it fixes it temporarily.but issue comes back in few minutes

[Tusugumi~]

PC Ver.
1. - when I was driving the car combine with a banlance car & golfcart and turned over , I could not get off or do anything even the car destroyed . And after I made to get off it , I was free but the camera still locked on the car .
2. - I can't match anybody in the muti-play game and sometimes the game gives no response when matching .

[Scorpion]

Why was SLI removed in the latest 378.92 drivers? It was working fine...will this be re-added later?!?

[Fran$enlipper]

Annoying Calder Boss Fight Glitch

He teleport himself out of a store. Then camera view was bugged. Calder stand without any reaction in the arena and was immune against damage.

http://steamcommunity.com/sharedfiles/filedetails/?id=889429951

http://steamcommunity.com/sharedfiles/filedetails/?id=889429932

After reload the checkpoint i got a complete glitched savegame

http://steamcommunity.com/sharedfiles/filedetails/?id=889430115

Cheers!

[Gromak123]

I have found buy myself how to solve this fu**ing problem of black screen ! I have to turn off team viewer because it add an overlay on the game, who produce a crash !

[dude34]

WTF capcom?i didnt get any reply for my message?you call this a customer service?

[cadeharrison]

Not sure if these things have been mentioned, but here's a few issues I've noticed while playing.

1. Vehicle physics seem to be a bit buggy at times. Driving through a large crowd of zombies will sometimes result in your vehicle being tossed around. I've only had it happen twice after playing a total of nine hours, so it seems to be a rare occurence.

2. Strange ambient sounds occur at random. Every now and then I'll hear a pop or crack in the background that doesn't sound like it's meant to be there. I've verified it's not just my headphones, as it happens while playing through speakers as well. Maybe these sounds are intended ambient noise, but again they sound out of place.

3. Zombies spawn in odd places. This seems to be much more common than the other issues. When zombies spawn in after moving to a new area, there are always a few zombies that spawn in strange, inaccessible areas. These include vehicles, walls, and buildings that can't be entered. This isn't really that big of a problem, but thought it was worth mentioning.