Bug Reports

[cheru]

Hi All

Please include the following with your Bug Reports:

• PC Specs
  
• Screenshots
  
• Crash Reports[cyberlink.com] when needed.

For reports regarding English translation, please use this form[docs.google.com]


Thank you

[Etherose]

Well I've just found the error probably, because I cannot start Ep. 3...
Below here is my crash report txt.(as you see, description categories are written Korean but I wish it doesn't matter) and I wish it could be fixed ASAP.
And thanks a lot for making and releasing (and also providing translation!) this awesome game. :)

오류 있는 응용 프로그램 이름: Game.exe, 버전: 3.0.0.1, 타임스탬프: 0x4e8d3142
오류 있는 모듈 이름: smacl.dll, 버전: 1.0.0.4, 타임스탬프: 0x50dcfb36
예외 코드: 0xc0000005
오류 오프셋: 0x0001916f
오류 있는 프로세스 ID: 0x46c
오류 있는 응용 프로그램 시작 시간: 0x01d25abc945b7d04
오류 있는 응용 프로그램 경로: C:\Program Files (x86)\Steam\steamapps\common\Angels of Death\GameData\EP3\Game.exe
오류 있는 모듈 경로: C:\Program Files (x86)\EBS\SeeVideoSF\DShow\smacl.dll
보고서 ID: 3210d58e-4b91-4719-8886-96b69559f025
오류 있는 패키지 전체 이름:
오류 있는 패키지에 상대적인 응용 프로그램 ID:

+P.S. My PC is Windows 7.

[Aster]

http://puu.sh/sVzxk/4110ee7765.png
Got this error on the credits of episode 2, clicking OK makes the game close.

[R A Y]

Episode 1 won't start up for me. Nothing happens when I try to click it, just stuck there on the episode menu. But episodes 2, 3, and 4 work fine.

[slothmama]

Originally posted by Aster:

http://puu.sh/sVzxk/4110ee7765.png
Got this error on the credits of episode 2, clicking OK makes the game close.

aaaa yeah i'm the same as Aster in this regard.

[cheru]

Originally posted by Etherose:

Well I've just found the error probably, because I cannot start Ep. 3...
Below here is my crash report txt.(as you see, description categories are written Korean but I wish it doesn't matter) and I wish it could be fixed ASAP.
And thanks a lot for making and releasing (and also providing translation!) this awesome game. :)

오류 있는 응용 프로그램 이름: Game.exe, 버전: 3.0.0.1, 타임스탬프: 0x4e8d3142
오류 있는 모듈 이름: smacl.dll, 버전: 1.0.0.4, 타임스탬프: 0x50dcfb36
예외 코드: 0xc0000005
오류 오프셋: 0x0001916f
오류 있는 프로세스 ID: 0x46c
오류 있는 응용 프로그램 시작 시간: 0x01d25abc945b7d04
오류 있는 응용 프로그램 경로: C:\Program Files (x86)\Steam\steamapps\common\Angels of Death\GameData\EP3\Game.exe
오류 있는 모듈 경로: C:\Program Files (x86)\EBS\SeeVideoSF\DShow\smacl.dll
보고서 ID: 3210d58e-4b91-4719-8886-96b69559f025
오류 있는 패키지 전체 이름:
오류 있는 패키지에 상대적인 응용 프로그램 ID:

+P.S. My PC is Windows 7.

Looking at the crash report, it seems the problem lies with DideoNET Audio Codec. It seems like a Korean based program, cause I can't find much info on it in English.
Perhaps try reinstalling the codec / updating your sound drivers.

Originally posted by Aster:

http://puu.sh/sVzxk/4110ee7765.png
Got this error on the credits of episode 2, clicking OK makes the game close.

Originally posted by slothmama:

Originally posted by Aster:

http://puu.sh/sVzxk/4110ee7765.png
Got this error on the credits of episode 2, clicking OK makes the game close.

aaaa yeah i'm the same as Aster in this regard.

Can you both try verifying your game files and checking that your antivirus software isn't deleting any of the files.

Originally posted by ✂️ S ʜ ɪ ɴ ᴛ ᴀ ʀ ᴏ:

Episode 1 won't start up for me. Nothing happens when I try to click it, just stuck there on the episode menu. But episodes 2, 3, and 4 work fine.

That's odd. What are your PC specs?
Also, have you tried verifying your game files?

[Xim369]

I couldnt start the game successfully, it said 'fail to start the game (with unknown error)'; I have verified my game files and it said it was alright.
Pic is here:
http://photo.weibo.com/2408302883/wbphotos/large/mid/4055119559787152/pid/8f8bc923gw1fayd4o06ajj20il09mgn5
http://photo.weibo.com/2408302883/talbum/detail/photo_id/4055119557679878?prel=p6_3

My pc is windows 7 and GTX970.

[cheru]

Originally posted by Xim369:

I couldnt start the game successfully, it said 'fail to start the game (with unknown error)'; I have verified my game files and it said it was alright.
Pic is here:
http://photo.weibo.com/2408302883/wbphotos/large/mid/4055119559787152/pid/8f8bc923gw1fayd4o06ajj20il09mgn5
http://photo.weibo.com/2408302883/talbum/detail/photo_id/4055119557679878?prel=p6_3

My pc is windows 7 and GTX970.

I'm sorry, I can't see the pictures on weibo because I don't have an account.
What are your full PC specs, and do you get a crash report?[www.cyberlink.com]

[Xim369]

Originally posted by cheru:

Originally posted by Xim369:

I couldnt start the game successfully, it said 'fail to start the game (with unknown error)'; I have verified my game files and it said it was alright.
Pic is here:
http://photo.weibo.com/2408302883/wbphotos/large/mid/4055119559787152/pid/8f8bc923gw1fayd4o06ajj20il09mgn5
http://photo.weibo.com/2408302883/talbum/detail/photo_id/4055119557679878?prel=p6_3

My pc is windows 7 and GTX970.

I'm sorry, I can't see the pictures on weibo because I don't have an account.
What are your full PC specs, and do you get a crash report?[www.cyberlink.com]

I hope the pics are fine with the link below:
https://s-media-cache-ak0.pinimg.com/originals/14/13/2b/14132b67f732ce171a070cc611a42821.png
https://s-media-cache-ak0.pinimg.com/originals/73/22/9b/73229b721b9d00baa0a4a25b693663bf.png

I don't have a crash report, I just can't open the game correctly...Don't know if i should post it here but I do need some help with it, I'm quite looking forward to this game and really want to play it.
Full specs:
Windows 7 64-bit，Intel Core i5-6500，8GB Ram， Nvidia GeForce GTX 970
Thx a lot!

[eiru]

When I start Episode 3, it goes to the menu without any problem but when I press start and the logo '殺戮の天使 (Angel of Death) Epsiode 3' comes up, it just crashes with out any reason

P.S. My computor is Window 10

[-_-]

within the actual game, there's a scene in episode three that lags really badly. i checked with a few other people who were having the same issue. it's on floor b2.

[Morah Knaeckae um die Eckae]

Why is this game using 50% CPU? I see no reason whatsoever that it should. I have an i7 3770K that runs at 4.4 GHz. The only time I see this kind of CPU load and these temperatures are when I'm using intensive filters in Photoshop, for instance. I think you need to take a look at this.

EDIT: And now the game froze. I looked at a computer in the beginning of the game. A dialogue box semi-popped up and then everything froze. The game then forced the CPU load up to 100%, which is insane. The entire OS lagged so badly it took me 7 or 8 minutes just to close down the process. Something is seriously wrong with the resource allocation for this game.

SPECS:

i7 3770K @4.4 GHz
Win7x64
32 GB RAM
2 x GTX 780Ti

[cheru]

Originally posted by Xim369:

Originally posted by cheru:

I'm sorry, I can't see the pictures on weibo because I don't have an account.
What are your full PC specs, and do you get a crash report?[www.cyberlink.com]

I hope the pics are fine with the link below:
https://s-media-cache-ak0.pinimg.com/originals/14/13/2b/14132b67f732ce171a070cc611a42821.png
https://s-media-cache-ak0.pinimg.com/originals/73/22/9b/73229b721b9d00baa0a4a25b693663bf.png

I don't have a crash report, I just can't open the game correctly...Don't know if i should post it here but I do need some help with it, I'm quite looking forward to this game and really want to play it.
Full specs:
Windows 7 64-bit，Intel Core i5-6500，8GB Ram， Nvidia GeForce GTX 970
Thx a lot!

Can you try clearing your download cache on steam?
https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

Originally posted by Ru_ru:

When I start Episode 3, it goes to the menu without any problem but when I press start and the logo '殺戮の天使 (Angel of Death) Epsiode 3' comes up, it just crashes with out any reason

P.S. My computor is Window 10

What are your full PC specs, and are you getting a crash report?[cyberlink.com]

Originally posted by faida:

within the actual game, there's a scene in episode three that lags really badly. i checked with a few other people who were having the same issue. it's on floor b2.

Is it the footprints scene?

Originally posted by Morah_Knaeckae:

Why is this game using 50% CPU? I see no reason whatsoever that it should. I have an i7 3770K that runs at 4.4 GHz. The only time I see this kind of CPU load and these temperatures are when I'm using intensive filters in Photoshop, for instance. I think you need to take a look at this.

EDIT: And now the game froze. I looked at a computer in the beginning of the game. A dialogue box semi-popped up and then everything froze. The game then forced the CPU load up to 100%, which is insane. The entire OS lagged so badly it took me 7 or 8 minutes just to close down the process. Something is seriously wrong with the resource allocation for this game.

SPECS:

i7 3770K @4.4 GHz
Win7x64
32 GB RAM
2 x GTX 780Ti

Are you getting a crash report?[cyberlink.com]
What error message came up? Do you have a screenshot of it?

[Morah Knaeckae um die Eckae]

Originally posted by cheru:

Are you getting a crash report?[cyberlink.com]
What error message came up? Do you have a screenshot of it?

No error message at all and nothing in the event log except one instance of RGSS3 Player asking the OS to disable Desktop Window Manager. The game just froze and CPU load shot up to 100%. Like I pointed out, the game hogs insane amounts of system resources. 50% standard load on the CPU is way too much for a simple game such as this and then even 100%? Something is seriously wrong.

[cheru]

Originally posted by Morah_Knaeckae:

Originally posted by cheru:

Are you getting a crash report?[cyberlink.com]
What error message came up? Do you have a screenshot of it?

No error message at all and nothing in the event log except one instance of RGSS3 Player asking the OS to disable Desktop Window Manager. The game just froze and CPU load shot up to 100%. Like I pointed out, the game hogs insane amounts of system resources. 50% standard load on the CPU is way too much for a simple game such as this and then even 100%? Something is seriously wrong.

Ok, I think I have an idea what the problem is. I'm going to try contact the developer about this quickly.
What language are you playing the game in?

In the meantime, can you try verifying your game files? Perhaps theres a file that didn't download properly?

[조개]

https://pbs.twimg.com/media/C0hK4QuUAAAPq7Q.jpg:large

spec : Windows7

3화가 진행되지 않습니다. 1,2,4화는 문제없이 진행되고요.
Episode 3 doesn't go on. Even episode 1,2,4 have no problem.

3화 시작하면 잘 되는 듯 싶다가 시작 후 타이틀 뜬 다음에 RGSS3 Player의 프로그램 작동이 중지되었다고 뜹니다.
When I start episode 3, it seems normal but after title showed up it stops with the message "RGSS3 Player's program operation stopped."