Save File Gone

[Relmfu]

So after i beat the first episode i closed the game and came back the next day to see that it didn't save any progress and wants me to start the episode again.. Has anyone found a fix to this? I tried disabling cloud saves but it still says the same thing.

[TheLoneBeet]

Same here. Same thing happened with WD:Michonne and Batman. Telltale's cloud saving is ♥♥♥♥♥♥♥ garbage.

[ardee_uchiha]

Me too.

[Magus]

Originally posted by SeeDborg:

I sent a ticket to Telltale. Has anyone any news ?

I got a reply late yesterday. They asked me to run a diagnostic tool. However, the games on my desktop PC and I'm out of town for the holiday weekend and won't be able to respond before Tuesday.

[Relmfu]

Originally posted by Magus:

Originally posted by SeeDborg:

I sent a ticket to Telltale. Has anyone any news ?

I got a reply late yesterday. They asked me to run a diagnostic tool. However, the games on my desktop PC and I'm out of town for the holiday weekend and won't be able to respond before Tuesday.

I got the same email today. I'm just going to log out of the telltale account and hope it saves this time. If it happens again i'm getting a refund.

[Spider]

Echo echo echo echo...

I played through the first episode, quit out normally. Next day I fired up the game to play episode 2 and my save was gone. When I first played the game I made sure to click cloud save.

What the hell TT? Not cool...

[Sir Dies-a-lot]

25th December. Went 1st episode 3 times already just to see, that there are no saves left. *uck this crap. Choises usually don't matter in TWD game series, but now I can't even pretend to play the way I like.

[Zilentis]

Originally posted by All mute challenge:

25th December. Went 1st episode 3 times already just to see, that there are no saves left. *uck this crap. Choises usually don't matter in TWD game series, but now I can't even pretend to play the way I like.

doing "th*s" is actually against steam policy, its the 2nd rule of community guide lines

[Ifas]

My file is gone aswell.

[Vani-Fox]

It's still not fixed from Telltale.
I finished the first episode, closed the game and came back the next day and see - it didn't save any progress...
Don't use the Save Cloud.

[SEEKER]

I have the same issue. I ran the Telltale support tool, sent them the results.

This was their response:
"After checking your Support Tool, we see your save location is set to E:\x\Documents. Unfortunately our games only support saving to the C drive. You can cut your Telltale Games folder from that location and paste it into the following location:
C:\Users\x\Documents\

Once you have done so, please try uninstalling the game and then reinstalling it."

This did not work.

UPDATE: I resolved this issue. My antivirus application (bitdefender) had automatically added this game to Blocked Applications under the Ransomware Protection module.

[roslan_2]

Same thing here... playd it on iOS until end of 3 episode... really do not want to play through same thing again. Suport gives me som useless advices that did not help. It's is FFFFFFF criminal D:

[76561198403482749]

We are sorry to see reports of save data disappearing for The Walking Dead: A New Frontier. If you are using Steam Cloud and also Telltale Games Cloud we have had reports of this issue occuring since two cloud systems are trying to handle your save files. Please try to disable Steam Cloud to see if it resolves your issue. If the problem persists please contact us at [e-mail] and we can assist you further.