DirectX - Unknown error 0x887A0004

[Tomowatt]

When I try to start up Walking Dead: A New Frontier on Windows 7, I keep getting this error message:

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DirectX Error
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Unknown error 0x887A0004
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I don't understand what's wrong. My computer should meet all the requirements to run the game.

[Banjo Oz]

For those wondering if this is a Steam version issue, I bought the game on GOG and have the exact same error message and problem.

I have opened a support ticket in Telltale's *ridiculous* "new" support system, but I was shocked to see they now closed their support forum so not only can you not report or ask questions there, but cannot even learn from others' similar issues and fixes as they've gone around closing every help thread with no comment except "contact support"!!!

However, I am expecting this will sadly end in a refund, something I don't want as I've enjoyed the previous games in this series, but I've had experience with Telltale's tech support before, and don't hold out hope for a timely fix.

(the fact that the above post's TTG reply contains almost every generic fix short of "turn it on and off again" fills me with even less hope)

[alper]

Guys, the accurate solution is adjusting your graphic card switching. For example, my computer doesn't do it automatically. So, try it I hope it will work.

[Eric]

Eh. How do I know what you mean. I have the same crap

[Eric]

There are some some solution to this problem. Because this error occurs more than once. It is in Batman the telltale series and Walking Dead NF

[Mr.pink]

is here anybody solved this problem?

[Dohko]

Does anybody here solved this problem?

[taha.1411]

this work with me
https://www.youtube.com/watch?v=r2WZLWcHeNk

[Kasumi77 Official]

Check out this video:
https://www.youtube.com/watch?v=r2WZLWcHeNk

[Kasumi77 Official]

引用自 LordofLemons：

i have the same problem but this is what i got from telltale

Hi,

Thank you for contacting us and I apologize for the inconvenience.
Please note that this error message is caused from an error in your computer, usually due to outdated drivers that are not compatible to run the game. However, you may be able to update your driver software to resolve this.

First, please install and run the DirectX End-User Runtime Web Installer from the following link to ensure DirectX is updated to the latest version:
http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

Next, please ensure that you have the latest Windows Service Pack installed; you can check this by going here:
https://www.microsoft.com/en-us/download/details.aspx?id=5842

After you have verified that you have the latest, please also download the platform update:
https://www.microsoft.com/en-us/download/details.aspx?id=36805

If you are still receiving the unknown error message, please send us your support tool.
The exe for that can be found here: https://telltale.com/support/article/how-to-run-the-pc-support-tool-for-the-walking-dead-a-new-frontier/

Please attach the generated zip file to your next response.
We will be able to assist you after having this.

If you prefer a refund please send us the Order number if you have purchased through our site, and if you purchased the game through Steam please contact Steam customer service.

Try to get the latest drivers for your video card. That will help with your situation.

[Kasumi77 Official]

引用自 Mazzoni：

Does anybody here solved this problem?

Get the latest drivers for your grpahics card and the latest version of DirectX depending what OS do you have installed.

[Giga Ray Greg]

https://youtu.be/-xHJsn2549g

A little late but this guy made a video about this. A full tutorial and a link to the download.

P.S Use the second link, the first one is like ad-ception. Just ad after ad.

[Giga Ray Greg]

https://youtu.be/-xHJsn2549g

A little late but this guy made a video about this. A full tutorial and a link to the download.

P.S Use the second link, the first one is like ad-ception. Just ad after ad.