Mac Update

[twopointjo]

Hi there,

We're aware of some issues affecting a portion of mac users. We recommend that if you're having problems on mac, you first of all try updating to the latest version of High Sierra.

Please make sure you check out the minimum specs on our store page. We're working on optimising even more, and have now added an experimental launch open which may help users on El Capitan (10.11) and Sierra (10.12)

If you are on Mac, you will notice when launching the game you will have a pop up where you can select 'Two Point Hospital' or 'Two Point Hospital (OpenGL;10.11, 10.12)

If you are having trouble launching the game (crashes or black screens) then select 'Two Point Hospital (OpenGL;10.11, 10.12)'

We are hoping that this will solve some of the issues - let us know! There may still be a delay for the game to start - 30 seconds or so on a black screen.

Some of you have noticed that you are unable to select the highest resolutions. This is because we unfortunately have had to disable Mac Retina Support, due to it often causing a boot to black screen. We are now investigating this and hope to be able to do an update soon with Retina support enabled.

Let me know if the comments below if you're still experiencing issues,

Thanks :)

[Mister Jofel]

I'm running the game on an iMac of late 2012 (updated to High Sierra). I do run on low graphics and it 'lags' sometimes a bit, but it still feels ok. But I think it can be expected looking at my machines specifications ;).
Following other issues were seen:
- Game crash on placing reception desk (first hospital), happened twice (2 different game profiles though). Just restarting the game and try again with the same profile resolved the issue
- Game crash on 3th hospital, but don't think was doing anything special. Just restarting the game and working again.
- I clicked a patient at the same time he ran out of the screen. The patient screen closed almost immediately, but the screen still keeps 'following' the patient. Meaning camera kept dragging to 1 corner of the screen. Again restarting the game resolved that issue.

Now with the new option to start up the game, I don't know which one to choose :P

Overall I'm glad to re-experience the hospital simulator :)

[Joe]

Ive got the 2017 Mac with the Pro 980 Radeon Chip and the Game is only at 40 FPS with middle Details on 1080p. I can run it with 1440 p on max under Bootcamp with 50fps. How is it this unpolished when released as a mac title with recommend 570 Chip?

[ArsenGirl]

What are the Macbook Pro specs the game runs on? I'm running a 2016 MBP 15" 2.6 I7 16gb ram 1tb hdd and while it loads and runs, controlling the game with the trackpad just does not work for navigation. The game is unplayable. I'm trying to figure out what I can do to get it running so I can play when I'm away from my home PC. I will have withdrawals if I don't figure this out. ;) I'm also running on the latest Mojave beta.

[Kael]

Hello !
Is my configuration compatible with the game? I am on El capitan 10.11.6 !

iMac (21,5 pouces, fin 2015)
1,6 GHz Intel Core i5
8 Go 1867 MHz DDR3
Intel HD Graphics 6000 1536 Mo

Thank you !

[benmann]

How long is it going to take before retina support is added? So frustrating.

[Yohmi]

In the last beta branch (1.0.5) I noticed that full screen is now much harder to "break". I used to experience conflict between macOS's UI (dock and menu bar popping up when the pointer reaches the borders in the fullscreen game) after switching back from another "space" (virtual desktop). It is now harder to see this happen (it hasn't totally disappeared), and there's still the usual workaround of switching to windowed mode and back to full screen (press cmd+F twice) if you experience that issue.

So, thank you guys for the update !

Right now, except the few cases when it still happens, I only witness one single bug specific to the macOS version, and that's the one benmann is complaining about : the game is stuck at the logical resolution instead of the physical. For those who want to override this behaviour, you can download an utility app (such as DisplayMenu, free on the Mac App Store) and manually set your screen to its physical resolution (for example 2880x1800 for a 15" retina MBP), then launch the game. It won't be capped anymore.

[twopointjo]

Hi Yohmi and Benmann

Thank you for your patience with this.

The problem that we have is that performance is poor at 5120 x 2880 in bigger hospitals - we had retina disabled because of this. We are planning to enable retina but limit maximum resolution to 1800 vertical res (which will mean that all options that are available should perform well)

We will also add a command line to disable this limit if your Mac is powerful enough (e.g iMac Pro)

I hope this will be ok - it will be in an update coming soon!

Thanks,
Jo

[Yohmi]

Hi Jo, thank you for your answer, I'm glad we can talk about that topic !

In my opinion, users should be allowed to pick whichever aspect they want to prioritise (resolution, anti-aliasing, shadows, distance…) and see for themselves if the result is satisfactory to them or not.
Tropico also has an interesting take on this. The game can run at full resolution, but the UI and the "game window" are rendered on a different level, so you can have a beautiful crisp UI, with not-so-crisp 3D graphics, which is ok (especially for Mac users as we know Apple computers are usually bad at real time 3D graphics). I know for me, I render TPH at 1440x900 and I don't mind the graphics (especially when everything is maxed out, it blends perfectly well), but the 1440x900 UI is fuzzy and that's too bad.

Anyway, a command line is a good option, I just hope not too many people will ask where is that option or how to enable it 😅

[Laustin Spayce]

I just updated my late 2016 15" MacBook Pro with Touchbar to Mojave and TPH is asking for accessibility permissions so it can control my computer. I've denied these permissions and the game runs fine but I don't see why TPH is wanting these permissions.

[her_thighness]

Yes, it FINALLY works. Thank you.

[twopointjo]

Hey,

There is a new build on beta branch (see pinned post for details)

Retina support is enabled but resolution is limited to 1800 vertical res (due to performance issues). There is also a command line option to disable the limit --disable-mac-resolution-limit

Let me know how you get on!

Thanks,
Jo

[Yohmi]

Hi Jo,

I've launched the 1.06 beta version of the game a few minutes to try this out (taking a break, I don't want to finish the game too fast 😛), I'm using a 2017 touch bar 15" MacBook Pro, and I can finally pick all the resolutions up to my physical resolution of 2880x1800, while my logical desktop screen resolution remains 1680x1050, it's just perfect 😃
I also was unable to break the full screen this time, while I've been switching to other spaces, using video PiP and interacting with websites. Seems that it also belongs to the past 😃

Thanks a lot for listening 😃

As a side note, I've just been granted a slot to try out GeForce Experience on macOS (it's streaming gaming), and Two Point Hospital runs pretty well that way. With full options and a 1920x1080 resolution (they don't seem to provide higher resolution video streaming), it runs without hiccups (although it seems to be capped around 30fps, while other softwares can reach 60fps through GeForce Experience).
For people with GeForce Experience, remember to switch your computer resolution to at least 1920x1080 because Nvidia's app doesn't understand macOS' retina logic. Then, launch steam inside the GeForce Experience app and there you go 🙂 It can be a very interesting workaround if your computer is too slow to run the game properly. Honestly, for that kind of game, if you're lucky to have fibre channel, it's a very convincing experience, no lag to expect, no video artefacts (except when the server suddenly slows down, which can happen for a short period of time).

[bencrosby]

Game just crashes instantly on start on 10.14.1


Process: TPH [17456]
Path: /Users/USER/Library/Application Support/Steam/*/TPH.app/Contents/MacOS/TPH
Identifier: com.twopointstudios.twopointhospital
Version: 1.6.21965 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: TPH [17456]
User ID: 501

Date/Time: 2018-10-06 13:55:12.351 +1000
OS Version: Mac OS X 10.14.1 (18B50c)
Report Version: 12
Anonymous UUID: A7BC5A99-98B5-A5BC-E0F9-DFCC9F95D723


Time Awake Since Boot: 12000 seconds

System Integrity Protection: enabled

Crashed Thread: 10 UnityGfxDeviceWorker

Exception Type: EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
BUG IN CLIENT OF LIBPLATFORM: Trying to recursively lock an os_unfair_lock

[76561198864225609]

I still cant get the game to launch! HELP!

[Skymningen]

I was running everything fine... until I just updated the game. Now I have strange graphic problems (grey and color-changing pixels). On the "Map" it mainly seems to affect anything that could be classified as a "border", but in a Hospital it is all over.

To help it out: It works exactly with one resolution. That one is very tine in windowed mode, enlargening it has the scrambled errors return. Any other resolution I tried did work neither in full screen or windowed mode.

OpenGL mode will just "crash and burn" whenever I try starting that.

EDIT: I was asked by Blarla to provide screenshots, so I did my best to make some, in case you want them.
This is the hospital, for example.
https://steamcommunity.com/sharedfiles/filedetails/?id=1536632969

And here is the map in the background:
https://steamcommunity.com/sharedfiles/filedetails/?id=1536632839

This is the only resolution that works (but only in fullscreen):
https://steamcommunity.com/sharedfiles/filedetails/?id=1536632554