Update has stopped me being able to play

[Jaina]

Before the Hotfix update, I could play perfectly fine, no issues, on the third hospital with first two at three star.
Then the update came along, completely ruining my save, not allowing me to access my one star third hospital, I thought, okay, I'll try restarting a new save.
Opened up the first hospital, put in the reception desk where it was before, same for the GP office. Assistant wouldn't go to the reception desk until i placed it in the middle of the hospital, then patients couldn't access the GP office, despite noting being in the way.
Restarted again, same issues, over and over again, patients or staff unable to go where they need to unless you place the rooms in random places that make it impossible to get everything in.
Since the update, I have also noticed that in the floors there are dark patches, as though hidden rooms are there, in the places that I had the rooms in the original hospital.
Tried to go back to my original save and went into the other two hospitals, I could access those, so I decided to restart the third hospital, I was able to access it but I placed the reception, again, the assistant wouldn't go to it, placed it in the middle of the building, assistant and patients could go to it now. Placed the GP Office, same glitch as before, doctor was inside but wouldn't go to the desk, patients outside couldn't get in. Moved the door, patients now able to get in, but stand at door and get the diagnosis.
Could someone please help me on this, or tell me how to get rid of the update?
I love this game and don't want to loose it.

[twopointjo]

Hi Jaina,

It sounds like you have had a save problem on one of your hospitals, and this has got your game in to a bad state. If you restart the game (quit to desktop and go back in) than your other hospitals should be ok.

Another thing that you can try is restoring from a backup save. To do this;

Go to your save folder and select the right slot;
Saves: C:\Users\[Username]\AppData\LocalLow\Two Point Studios\Two Point Hospital\Cloud

You will see lots of save files in here! If your broken save is your latest one, than sort by time. You have to move the broken save out of the save folder and rename the back up save from '901.sav.2.bak' to '901.sav'. The number will be different depending on the level you were playing. If your issues started in the third hopital, than the code for this is '903'

Hopefully this will work, and you won’t have lost too much progress!


We are interested in seeing your broken save (903 + career.csav) and logs, so that we can check that it is a known issue that we are already fixing and not something new. If you wouldn't mind emailing them to [e-mail] that would be great.

Your saves are in the location above (attach level save, and career.csav), and your logs are here;
Logs: C:\Users\[Username]\AppData\LocalLow\Two Point Studios\Two Point Hospital\Logs

Thanks,
Jo

[Jaina]

Dear Jo,
Thank you for the quick reply, I have sent the save file, career file and logs to the email address supplied. I hope this can be fixed soon as I would hate for this to happen again.

[Nessie17]

Hi. I'm having similar issues as Jaina.

Was working fine and was progressing through my first 3 hospitals. Went in this afternoon and one of my hospitals went mental. People getting stuck everywhere. It then came up with an in game error message. Went out and went back in and it was still not working. Restarted that hospital and had the same issues as Jaina. Dark patches showing where old rooms were. Rebuilt, built hospital version 2 from the restart, pressed play and nobody can find anything/get anywhere.

Any thoughts?

[twopointjo]

Hi Nessie17,

Sorry that you had issues too! We are working hard to fix these problems. Could you please send your saves as well to the email address above, and we can verify that they will work after the next update?

If you exit the game (to desktop) and go back in again, all of your levels should work, apart from the one that originally broken. I expect that you will get a 'Fail to load' message.

Thanks
Jo

[Old Mazafaka]

Nope. Not only the broken level, but next ones has "stuck" (nobody can't go anywhere) problems too.

[Jaina]

I couldn't wait for it to get fixed, so I deleted all saves, uninstalling, searching for Two Point Hospital on my computer and deleting everything except the hospital pass, reinstalled the game and it now works perfectly.
I think that once a save get corrupted it affects the entire game.
I suggest sending the files asked above to the team, explaining the issues, then deleting the save may work. Going from a back-up save didn't work for me, so by deleting them all it gets rid of the corruption and allows the game to work normally.
I know this might be hard for those that are in a later hospital, but those in the first few would find this helpful.
Hopefully just deleting the saves and back-ups for that save will work and others wont need to go to the lengths that I did, but I had tried everything and I just wanted it to work, so the whole lot went.