What's happening to collector's edition pre-orders?

[Moody]

I dropped $250 Canadian (which is a lot of money) on collectors edition, they pulled all pre-orders and I haven't heard anything yet.

I don't know if I should just keep the pre-order and wait until they automatically reimburse me?

[Aiyoki]

get a refund through Steam...if you still want the game, buy it when ( "if" is more likely) it comes out...even better, wait for reviews to pop up also

[Moody]

It wasn't bought through Steam, it was bought through Paradox's official website. And it seems the support page for the pre-order page is no longer there because the pre-order page is no longer there.

[RicoSuave$$]

Originally posted by Moody:

It wasn't bought through Steam, it was bought through Paradox's official website. And it seems the support page for the pre-order page is no longer there because the pre-order page is no longer there.

I am wondering the same thing cause i bought one to. WTF! just send me the statue and a shirt that says "Vampires suck" and im good

[Moody]

@PDX_Moderator_2, a little help here? Can you find out if the company will be refunding collectors editiions preorders because I am having trouble figuring it out on my own?

[BasementMonster]

Ya it seems you got screwed over, they got your $250 for nothing. I would say start a class action suit against Paradox and Hardsuit labs, even if Hardsuit Labs are just Paradox's scapegoat. Sadly only their benefactors have any chance of holding them accountable.

[space]

get a refund while you still can.

[Cormoran]

You should be able to open a more generic support ticket through Paradox's general page.
https://support.paradoxplaza.com/hc/en-us

[Zebedee]

If you bought with Paradox store then you're safe. Like Camoran says drop them a message. Steam should also be ok for pre-orders generally. Both companies follow a good standard of European consumer rights.

[RicoSuave$$]

hey moody i just put in a refund ticket for the collectors edition, Got a email back in German stating they will be working on a refund and will get a hold of me.

[RicoSuave$$]

yep got a refund :( I would rather have the collectors edition and the game. Hoping Paradox can finish this thing.

[PDX_Moderator_2]

Hello. There are two ways of going about this:

You can contact support and they will assist you with more information: https://support.paradoxplaza.com/hc/en-us

OR

You can go through our partner that is handling the CE: https://game-legends.com/customer-service

Generally, any pre-orders already made are currently unaffected, which, if anything changes, we'll make sure to let everyone know about.