Neocore Account

[Cygnus]

Has anyone else had trouble with their account after the new season started? This happened before once; where it says you have to link your account and then says the email is already being used. Happened again when I came back to play the new season. I really wouldn't care but you need to link the account to get the extra storage slot.

[lbhgaming]

Considering I did play before this window showed up in the main menu , I would like to know this : How can I play without creating a new account or linking an existing one ?

I mean seriously , I already played a lot . And now I can´t .
If this doesn´t get fixed , I won´t buy their games anylonger .

[TopKek44]

Originally posted by Cygnus:

Has anyone else had trouble with their account after the new season started?

I didn't start playing until the season started. Now that I know it's worth an extra storage slot, I'm very interested in this getting fixed. My experience is that I signed up for a new account, I got an email to click on link to confirm account, I clicked on link, I can't remember password I used, can't reset my password because it says "wrong email address," confused I've tried several other email addresses I may have used and it says "wrong email address" on all of them, (my problem) and for some reason trying to search for the neocore email that allowed me to confirm my account doesn't work so I think the messages may have been sent to spam and deleted after 10 days so I'll never know what email I actually tried to sign up with.

[Cygnus]

I sent an email to neocore support a few days ago. Still haven't received a reply.

[proba 1 2 3]

Originally posted by Cygnus:

I sent an email to neocore support a few days ago. Still haven't received a reply.

We will get back to you today and will assist you in the matter!

If anyone else has trouble with the account linking please drop us an email and we will resolve the problem from our end! The email is [e-mail].

Thanks in advance!

[Cygnus]

Still haven't been contacted by support. And account is still not linked in game. I sent another email as well. Would appreciate some, well... support.

[lbhgaming]

Originally posted by proba 1 2 3:

If anyone else has trouble with the account linking please drop us an email and we will resolve the problem from our end! The email is [e-mail].

Thanks in advance!

So , no fix then .
I don´t take kindly to any company that sells a game , and let people play it after they have bought it , and then take that away from the players , by forcing third party accounts just to be able to play .
Dev´s , you just lost a customer . (no need to reply , I won´t be coming back here)

[Mikaeru89]

^Lol

[Cygnus]

Neocore, if you do not plan on fixing this problem could you at least give everyone the extra storage slot?

[Cygnus]

Thanks my account has been linked and I have the seasonal casket!

[proba 1 2 3]

Originally posted by Cygnus:

Thanks my account has been linked and I have the seasonal casket!

Yep, we just handled the case on our end.
We also sent you a direct email inquiring about a specific issue, please reply back when you will have some time. Thanks in advance!

[proba 1 2 3]

Originally posted by lbhgaming:

So , no fix then .
I don´t take kindly to any company that sells a game , and let people play it after they have bought it , and then take that away from the players , by forcing third party accounts just to be able to play .
Dev´s , you just lost a customer . (no need to reply , I won´t be coming back here)

We are sorry to hear you will leave us, however, I have to emphasize that linking your ingame account with a Neocore account is not mandatory on PC, it is totally optional and can even bring you benefits: a new Stasis Casket tab (expanded storage space).

If you were to change your mind in the future please contact us directly at [e-mail] and we will assist you in the process just as we did with @Cygnus.

[shloonz]

Neocore account creation does not work as of 18 Feb 2021. Neither on your website not within the game. I always get the response "Email sent" but i never receive an Email. neitehr does my spam folder for my inbox hold the aforementioned email

[proba 1 2 3]

Originally posted by shloonz:

Neocore account creation does not work as of 18 Feb 2021. Neither on your website not within the game. I always get the response "Email sent" but i never receive an Email. neitehr does my spam folder for my inbox hold the aforementioned email

Please write us an email and provide your email address. We will assist you in the matter in the shortest time possible.