[Solved] HP Victus Gaming Laptops. Unable to start: GPU Crash dump Triggered Bug

[Nacho363564]

I can´t start the game because of the next message.

I read other posts but can´t find a solution.

I have Nvidia GeForce RTX 4060 Laptop GPU with Direct x12. Tried to use direct x11 but doesn´t work.

Appreciate any help! Thank you very much

Version: 368883, IsEditor: No, IsPerforceBuild: No, BuildConfiguration: Shipping, Launcher: Steam, NetMode: -, IsUsingMods: No, IsSaveGameEdited: No

GPU Crash dump Triggered

FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::TerminateOnGPUCrash() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:875]
FactoryGameSteam_D3D12RHI_Win64_Shipping!D3D12RHI::VerifyD3D12Result() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp:901]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12Viewport::Init() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\D3D12RHI\Private\Windows\WindowsD3D12Viewport.cpp:192]
FactoryGameSteam_D3D12RHI_Win64_Shipping!FD3D12DynamicRHI::RHICreateViewport() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\D3D12RHI\Private\D3D12Viewport.cpp:806]
FactoryGameSteam_SlateRHIRenderer_Win64_Shipping!FSlateRHIRenderer::CreateViewport() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\SlateRHIRenderer\Private\SlateRHIRenderer.cpp:422]
FactoryGameSteam_SlateRHIRenderer_Win64_Shipping!FSlateRHIRenderer::UpdateFullscreenState() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\SlateRHIRenderer\Private\SlateRHIRenderer.cpp:534]
FactoryGameSteam_SlateCore_Win64_Shipping!SWindow::SetWindowMode() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\SlateCore\Private\Widgets\SWindow.cpp:2208]
FactoryGameSteam_Engine_Win64_Shipping!UGameEngine::CreateGameWindow() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:644]
FactoryGameSteam_PreLoadScreen_Win64_Shipping!FPreLoadScreenManager::Initialize() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\PreLoadScreen\Private\PreLoadScreenManager.cpp:100]
FactoryGameSteam_Win64_Shipping!FEngineLoop::PreInitPreStartupScreen() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:3432]
FactoryGameSteam_Win64_Shipping!GuardedMain() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Launch\Private\Launch.cpp:140]
FactoryGameSteam_Win64_Shipping!GuardedMainWrapper() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:118]
FactoryGameSteam_Win64_Shipping!LaunchWindowsStartup() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:258]
FactoryGameSteam_Win64_Shipping!WinMain() [C:\BuildAgent\work\b731a33f2a691e17\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:298]
FactoryGameSteam_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[Zak]

HP Omen? Ran Windows updates recently?

[Nacho363564]

Originally posted by Zak:

HP Omen? Ran Windows updates recently?

Yes! Both of them

[Zak]

Originally posted by Nacho363564:

Originally posted by Zak:

HP Omen? Ran Windows updates recently?

Yes! Both of them

Go to the HP Omen app and switch GPU from Hybrid (or whatever it is) to 4060 only. It's trying to run the game on iGPU because Windows Update changed something. Also, check for HP software update because this is not optimal considering power use (it's a laptop) but it should allow you to play the game for now.

You can try this first though:

Settings->System->Display->Graphics->Custom Options For Apps

Though I'm not 100% certain if this will override your OEM/HP software, or the other way around. I don't own an Omen laptop, but you are the fourth person with this issue here in the last couple of days. So this is clearly a pattern now: HP Omen and recent Windows update.

If you set an app or a game to High Performance Mode it should force it to run on the discreet GPU while Power Saving will force it to run on iGPU. If a piece of software or game is not on that list you can add it and change the options. It's possible that this is the area of Windows that was changed by the update and caused this problem. It's also possible that HP may have an update for your Omen software.

Edit: when I think about it (I don't have lots of experience with laptops) the second solution would likely be preferable: keep Hybrid in Omen app and force Satisfactory to run in performance mode. This would prevent the laptop from *always* using the 4060 for everything which is not what you want in a laptop. Unless there is HP software update that fixes this.

If Satisfactory is not on that list in Graphics settings then add it:

\Steam\steamapps\common\Satisfactory\FactoryGameSteam.exe

or this one, not sure:

\Steam\steamapps\common\Satisfactory\Engine\Binaries\Win64\FactoryGameSteam-Win64-Shipping.exe

[Nacho363564]

Zak, it's exactly what you said!

For those who have the same problem, I'll share the exact path. Go to HP Omen Gaming Hub -> Victus Laptop -> Graphics switcher -> Discrete (change hybrid to discret).

Zack, I'm really, really grateful to you. Best!

[Zak]

Awesome :) You're welcome! Just keep in mind what I said about power use. I'm afraid this might force the laptop to always use the 4060 which may not be ideal from power/battery use perspective. If you feel like it then you should try the Windows Settings way and see if that helps too.

[Nacho363564]

Originally posted by Zak:

Awesome :) You're welcome! Just keep in mind what I said about power use. I'm afraid this might force the laptop to always use the 4060 which may not be ideal from power/battery use perspective. If you feel like it then you should try the Windows Settings way and see if that helps too.

Make sense, I will take this into consideration! Thank you Zak!

[cesarucho06]

It work great, but the second option didn't, now i desactivate the hybrid mode when i will play.

[Zak]

Originally posted by cesarucho06:

It work great, but the second option didn't, now i desactivate the hybrid mode when i will play.

Thanks for letting us know. I was curious. So an update to the HP software is likely the only hope for a permanent solution, I guess.

[Stormelite]

i had the crash error too at start after the 1.0 update and i realized it was my 2 config files in the windows and no windowsNoEditor folder , after removal, the game started with no problems i hope this fix someone problem

[Zak]

Originally posted by Stormelite:

i had the crash error too at start after the 1.0 update and i realized it was my 2 config files in the windows and no windows folder , after removal, the game started with no problems i hope this fix someone problem

That could be something different though. Are you getting the same error "TerminateOnGPUCrash" on a HP Omen laptop after running Windows Update? Three of four people so far confirmed that changing the setting in HP Omen software fixed this.

[ISaiD]

Can you try change your screen scale %125 to %100?

[davewlima]

Originally posted by Zak:

Originally posted by Nacho363564:

Yes! Both of them

Go to the HP Omen app and switch GPU from Hybrid (or whatever it is) to 4060 only. It's trying to run the game on iGPU because Windows Update changed something. Also, check for HP software update because this is not optimal considering power use (it's a laptop) but it should allow you to play the game for now.

You can try this first though:

Settings->System->Display->Graphics->Custom Options For Apps

Though I'm not 100% certain if this will override your OEM/HP software, or the other way around. I don't own an Omen laptop, but you are the fourth person with this issue here in the last couple of days. So this is clearly a pattern now: HP Omen and recent Windows update.

If you set an app or a game to High Performance Mode it should force it to run on the discreet GPU while Power Saving will force it to run on iGPU. If a piece of software or game is not on that list you can add it and change the options. It's possible that this is the area of Windows that was changed by the update and caused this problem. It's also possible that HP may have an update for your Omen software.

Edit: when I think about it (I don't have lots of experience with laptops) the second solution would likely be preferable: keep Hybrid in Omen app and force Satisfactory to run in performance mode. This would prevent the laptop from *always* using the 4060 for everything which is not what you want in a laptop. Unless there is HP software update that fixes this.

If Satisfactory is not on that list in Graphics settings then add it:

\Steam\steamapps\common\Satisfactory\FactoryGameSteam.exe

or this one, not sure:

\Steam\steamapps\common\Satisfactory\Engine\Binaries\Win64\FactoryGameSteam-Win64-Shipping.exe

I have an HP Victus and was having Unreal Engine crashes in multiple games. I spent a long time searching online and finally solved this by switching the settings on the Omen app. Thank you.