Constantly Crashing

[Leo]

Hi,

I have been experiencing crashes which started earlier today. Not sure what the cause is, Ive done all the basic troubleshooting like verifying files, restarting PC, reinstalling game, updating drivers but couldnt figure it out.

Basically, when I start switching between holograms in my hotbar, the game freezes and then crashes and Im left with the following error

Version: 273254, IsEditor: No, IsPerforceBuild: No, BuildConfiguration: Shipping, Launcher: Steam, NetMode: Listen Server, IsUsingMods: No, IsSaveGameEdited: No

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000000000036c

FactoryGame_FactoryGame_Win64_Shipping!AFGHologram::ReplaceHologram() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\Hologram\FGHologram.cpp:1561]
FactoryGame_FactoryGame_Win64_Shipping!AFGPipelineHologram::ReplaceHologram() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\Hologram\FGPipelineHologram.cpp:1437]
FactoryGame_FactoryGame_Win64_Shipping!UFGBuildGunStateBuild::SetActiveRecipe() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\Equipment\FGBuildGunBuild.cpp:1045]
FactoryGame_FactoryGame_Win64_Shipping!AFGBuildGun::GotoBuildState() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\Equipment\FGBuildGun.cpp:1067]
FactoryGame_FactoryGame_Win64_Shipping!AFGCharacterPlayer::HotKeyRecipe() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\FGCharacterPlayer.cpp:3437]
FactoryGame_FactoryGame_Win64_Shipping!UFGBoomBoxRemoteCallObject::execServer_StopNow() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Intermediate\Build\Win64\FactoryGame\Inc\FactoryGame\UHT\FGBoomBoxPlayer.gen.cpp:284]
FactoryGame_CoreUObject_Win64_Shipping!UFunction::Invoke() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\CoreUObject\Private\UObject\Class.cpp:6412]
FactoryGame_CoreUObject_Win64_Shipping!UObject::ProcessEvent() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\CoreUObject\Private\UObject\ScriptCore.cpp:2131]
FactoryGame_FactoryGame_Win64_Shipping!UFGHotbarShortcut::Execute() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Intermediate\Build\Win64\FactoryGame\Inc\FactoryGame\UHT\FGHotbarShortcut.gen.cpp:275]
FactoryGame_FactoryGame_Win64_Shipping!AFGPlayerController::ExecuteShortcut() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\FGPlayerController.cpp:1702]
FactoryGame_FactoryGame_Win64_Shipping!TBaseUObjectMethodDelegateInstance<0,AFGBuildableLightSource,void __cdecl(UFGPowerInfoComponent *),FDefaultDelegateUserPolicy>::Execute() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Core\Public\Delegates\DelegateInstancesImpl.h:535]
FactoryGame_FactoryGame_Win64_Shipping!FEnhancedInputActionEventDelegateBinding<TDelegate<void __cdecl(FInputActionValue const &),FDefaultDelegateUserPolicy> >::Execute() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Plugins\EnhancedInput\Source\EnhancedInput\Public\EnhancedInputComponent.h:301]
FactoryGame_EnhancedInput_Win64_Shipping!UEnhancedPlayerInput::ProcessInputStack() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Plugins\EnhancedInput\Source\EnhancedInput\Private\EnhancedPlayerInput.cpp:504]
FactoryGame_FactoryGame_Win64_Shipping!UFGPlayerInput::ProcessInputStack() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\FGPlayerInput.cpp:77]
FactoryGame_Engine_Win64_Shipping!APlayerController::ProcessPlayerInput() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\PlayerController.cpp:2707]
FactoryGame_Engine_Win64_Shipping!APlayerController::TickPlayerInput() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\PlayerController.cpp:4985]
FactoryGame_Engine_Win64_Shipping!APlayerController::PlayerTick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\PlayerController.cpp:2308]
FactoryGame_FactoryGame_Win64_Shipping!AFGPlayerController::PlayerTick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\FGPlayerController.cpp:315]
FactoryGame_Engine_Win64_Shipping!APlayerController::TickActor() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\PlayerController.cpp:5140]
FactoryGame_Engine_Win64_Shipping!FActorTickFunction::ExecuteTick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\Actor.cpp:215]
FactoryGame_Engine_Win64_Shipping!FTickFunctionTask::DoTask() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:280]
FactoryGame_Engine_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:1315]
FactoryGame_Core_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:648]
FactoryGame_Core_Win64_Shipping!FTaskGraphCompatibilityImplementation::WaitUntilTasksComplete() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:2123]
FactoryGame_Engine_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:560]
FactoryGame_Engine_Win64_Shipping!FTickTaskManager::RunTickGroup() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:1595]
FactoryGame_Engine_Win64_Shipping!UWorld::Tick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1518]
FactoryGame_Engine_Win64_Shipping!UGameEngine::Tick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1795]
FactoryGame_FactoryGame_Win64_Shipping!UFGGameEngine::Tick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\FactoryGame\Source\FactoryGame\Private\FGGameEngine.cpp:15]
FactoryGame_Win64_Shipping!FEngineLoop::Tick() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:5873]
FactoryGame_Win64_Shipping!GuardedMain() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Launch\Private\Launch.cpp:188]
FactoryGame_Win64_Shipping!GuardedMainWrapper() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:107]
FactoryGame_Win64_Shipping!LaunchWindowsStartup() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:244]
FactoryGame_Win64_Shipping!WinMain() [C:\BuildAgent\work\607eee041ab2bfcf\UE4\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:284]
FactoryGame_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

Any help would be greatly appreciated.

[Lil Puppy]

"Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000000000036c"
Is ALWAYS a driver issue.
Clean out your graphics drivers with DDU or whatever cleanup utility your manufacturer has and reinstall.

The crash log above says that after you turned off your boombox, you opened the build menu and selected a pipe, after attempting to lay the pipe, the game couldn't swap the hologram with the actual pipe and crashed.
Hologram crashes are almost always a corrupted shader problem so you might want to clean out your shader cache as well.

[Leo]

Ty ill give that a try

[dannijai7]

If your graphics api is set to vulkan...try reverting to dx11 and see how it handles. It may not look as pretty, but game crashes may cease.

You can force launch the game in dx11 by right clicking the game in steam, selecting "properties", and then under the "general" tab in the "launch options" field, paste "-dx11". You can make these changes in game as well, under video settings in the option menu.

You can also try out other api selections and find the most stable for your system. I've got a pretty low end amd 390 and the game runs well with directx 11 but wont even boot with vulkan