Constant Crashing on High End System

[SuperCoolDude]

IF YOU ARE COMING FROM GOOGLE, THERE IS A POSSIBLE FIX AT COMMENT #15 BELOW

I'm using the base game, no mods at all, all system drivers are up to date, and the patch is verified on Steam, no missing files.

I have 32 GB RAM, game is installed on a SSD, Intel i7 @ 4ghz, Nvidia RTX 2070, my PC is way more than capable of playing this game, yet always crashes after 10 or so minutes of gameplay.

Anti-virus is only the Windows Defender and Exceptions are added to all relevant game folders.

Any info at all would be useful, sometimes the crashes get no error at all, sometimes the UE4 crash reporter says EXCEPTION_ILLEGAL_INSTRUCTION , other times it says EXCEPTION_ACCESS_VIOLATION .

[GI Ged]

check the windows energy settings, grafics hdd and display always on

[SuperCoolDude]

Energy is on maximum performance, Graphics on Medium, Display set to Always on

[GI Ged]

one suggestion from web search

CONTROL PANEL> SYSTEM AND SECURITY> POWER OPTIONS > CHANGE PLAN SETTINGS> CHANGED ADVANCED POWER SETTINGS> PCI EXPRESS>LINK STATE POWER MANAGEMENT = OFF

and found this

https://appuals.com/how-to-fix-the-error-unreal-engine-is-exiting-due-to-d3d-device-being-lost/

one said that, a fresh windows install solved it.

good luck

[Caduryn]

Steam - Help - Systeminformation

[sansee]

引用自 SuperCoolDude：

Any info at all would be useful, sometimes the crashes get no error at all, sometimes the UE4 crash reporter says EXCEPTION_ILLEGAL_INSTRUCTION , other times it says EXCEPTION_ACCESS_VIOLATION .

This might happen if the program tries to run or change something that isn't there or it doesn't have access to, be it from a dx/C++ library, or in the memory (not declared or no access). In many cases it's actually the computer and not necessary the game that is the main problem, be it corruption or faulty memory modules or other driver/software/hardware problems, or faulty overclocking. Sometimes just switching the memory modules have fixed it.

("High End System" literally means nothing. It's like having allergies - sometimes a computers components in that ecosystem just overreacts to things, no matter if it's big or small, fast or slow, young or old. ;D)

Many had this kind of problem when f.ex. CyberPunk 2077 got released because the game utilized (or checked for) a certain CPU instruction that many didn't have... but regardless, it's necessary to use a process of elimination to try to estimate where the problem might be. If nothing works and you've eliminated your computer as the likely suspect to the best of your ability, then I suggest submitting a bug/support ticket directly to CSS.

Have it worked before, or did you just buy the game?
How old the CPU?
Did you recently upgrade/update something?
(And, never install a program/game into any system folders.)
Experimental or EA branch?
Excessive process running in the background?

First, try running the game with Steam shutdown, as in shutting down Steam properly (no lingering processes) and run the game directly, like this: D:\Games\steamlibrary\steamapps\common\Satisfactory\FactoryGame.exe
What happens? (Steam not only supresses some errors, but also sometimes creates problems for the game or others programs.)

And you might as well run these as admin to check the system files are ok (doesn't take long):
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-image /Restorehealth
sfc /scannow

(If you can't fix the problems that arises here on a live system, you might have to use /Offline and supply the original .ISO to repair the system, or reinstall.)

ref:
https://support.gog.com/hc/en-us/articles/212453949-Access-violation?product=gog
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

[Caduryn]

引用自 sansee：

("High End System" literally means nothing. It's like having allergies - sometimes a computers components in that ecosystem just overreacts to things, no matter if it's big or small, fast or slow, young or old. ;D)

So true..... i once had a Guy with a "High end System" that turned out to have GPU Driver from 2006....

[SuperCoolDude]

引用自 Caduryn：

Steam - Help - Systeminformation

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 4008 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2070 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.6627
DirectX Driver Version: 27.21.14.6627
Driver Date: 4 23 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 2070 SUPER
VendorID: 0x10de
DeviceID: 0x1e84
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 32703 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 3575910 Mb
Largest Free Hard Disk Block: 501001 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 3e4b12de830c6a74a538b6693e7e8648741f830d

Storage:
Disk serial number hash: 30581cf4
Number of SSDs: 2
SSD sizes: 500G250G
Number of HDDs: 2
HDD sizes: 2000G1000G

[SuperCoolDude]

引用自 sansee：

引用自 SuperCoolDude：

Any info at all would be useful, sometimes the crashes get no error at all, sometimes the UE4 crash reporter says EXCEPTION_ILLEGAL_INSTRUCTION , other times it says EXCEPTION_ACCESS_VIOLATION .

Have it worked before, or did you just buy the game?
How old the CPU?
Did you recently upgrade/update something?
(And, never install a program/game into any system folders.)
Experimental or EA branch?
Excessive process running in the background?

First, try running the game with Steam shutdown, as in shutting down Steam properly (no lingering processes) and run the game directly, like this: D:\Games\steamlibrary\steamapps\common\Satisfactory\FactoryGame.exe
What happens? (Steam not only supresses some errors, but also sometimes creates problems for the game or others programs.)

And you might as well run these as admin to check the system files are ok (doesn't take long):
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-image /Restorehealth
sfc /scannow

Have it worked before?
- No, just bought the game.

How old is the CPU?
- It's the 2015 Intel i7, but I can overclock it up to 25% so it still plays games well. For this troubleshooting though I'm not overclocking anything.

Experimental or EA branch?
- The EA branch

Excessive process running in the background?
- Not really a big deal since I have 32 gig ram, but I also tried killing all other process and running without Steam offline like you mentioned, still crashes randomly after 10 min. Most crashes occur when I start to build things.

And you might as well run these as admin to check the system files are ok (doesn't take long)
- Ran them and received no errors, everything checked successfully.

I really doubt it's an issue with Windows 10 as I can play games that are much more demanding then this, like Escape from Tarkov at 120 FPS.

It must be some issue with Unreal Engine.

[Caduryn]

Hm.... it should for sure work.... I got a Ryzen 5 1600x, rtx 2070 and 16gb ram and never once a Crash and sessions up to 10h

[sansee]

引用自 SuperCoolDude：

- Not really a big deal since I have 32 gig ram, but I also tried killing all other process and running without Steam offline like you mentioned, still crashes randomly after 10 min. Most crashes occur when I start to build things.

I really doubt it's an issue with Windows 10 as I can play games that are much more demanding then this, like Escape from Tarkov at 120 FPS..

Again, doesn't mean much. A running process steals both memory and CPU cycles and different games can utilize different parts of a computer (hardware and software).

More RAM doesn't necessary equals better and less problems. Though, for pure gaming, you actually don't need more than about 8-12GB, but if you do have other processes running like a browser and such, 16GB is certainly better in that regard. Still, more memory doesn't negate the possibility that problems may occur and these two problems usually comes when there is a problem with the computer, mostly hardware.

I don't know that game, but this game is also quite demanding.

Another thing - Windows is terrible at managing the available memory at times. Even if you have 64GB it can still earmark a lot of these for the OS and not properly release it for resources demanding games, same goes for paging. That's one of the reasons one should reboot often when one is on a Windows PC.

引用自 SuperCoolDude：

It must be some issue with Unreal Engine.

Not saying it can't be, and it could be the game itself, but for some reason, your computer manages to single out that/those particularly bug(s) every time... I'm skeptical. Most people run this game just fine. In fact, it's one of the most stable game I've come a cross, especially considering it's in EA.

Unreal Engine do have a few errors that it is prone to when it comes to things like rendering, like the "D3D device lost" error, but not these two.

(And, we've seen several threads now that Steam doesn't always install or update a game properly, hangs the game and not properly let the game shut down. A 3rd party program is often the root of the problem also.)

I've personally run this game on 3 different computers (1 laptop and 2 self-built) and on both Win 7 and 10, and never had any problem with the base game. Though, they all used AMD, however, that shouldn't matter at all.

I totally forgot that the last time - check the logs. You can find them here:
%localappdata%\FactoryGame\Saved\Crashes

With that, perhaps the devs can more directly tell you whether it's a bug in the game or it's your computer: https://questions.satisfactorygame.com/

Good luck.

[Huperspace]

if a clean Reinstall of Win10 doesn't help then you might have a RAM or HW issue.
run Memtest86.

[GI Ged]

i just saw the dev stream and snuff talk about the UE crashes and they cant reproduce the error in any way, but he said there maybe a problem with hardware, like defective RAM a.s.o. what causes this.

i had some problems with other games sometime and after putting out RAM and clean the contacts with a white pencil rubber and put them back the problem was gone, i checked the grafic card too.

maybe you should make a backup of your files

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

引用自 SuperCoolDude：

- It's the 2015 Intel i7, but I can overclock it up to 25% so it still plays games well. For this troubleshooting though I'm not overclocking anything.

Since you stated you overclocked things in the past on this system then perhaps try removing that from the equation as a possibility: Try going in to the system bios and save your current system settings as a new profile (to restore to later if this doesn't fix it) then load system defaults in bios, F10 to save and then restart with system defaults loaded. Then boot into windows and try to play the game and see if it runs better. If that fixes it then it's something to do with your settings in bios causing issues.

[camaro_69]

Just putting this out there...IF i can play this for 5 - 10 hour sessions and have not once had a crash in 450 + hours of playtime....I can say "Its your PC"...lmao

The rig I play this on, I built in 2011 "2600k" <<<<a slug by todays standards. hhahahha And I JUST looked, my GPU driver is from 2016.

Benchmark the PC , Prime 95/OCCT. Full power supply test in OCCT.

EDIT: to add Prime95 AND OCCT can cause failures in parts, Do so at your own risk. Yes I do use both for every PC I have ever built.

[SuperCoolDude]

Hello anyone who also has similar problem, a fix that seems to work for now:

If you have anything like your CPU overclocked, even if it's more than capable of the overclock (like I have a liquid cooled system and 8 system fans), disable it.

If you use MSI afterburner, try reducing the power of the V-card by like 0.5% (-4).

Disable Process Lasso or anything else that affects the CPU.

I know it's annoying since you are making your system weaker for just this early access game, but after doing so this seemed to fix the issue.

Don't reinstall windows or anything else, this engine just seems to not accept any kind of overclocking or performance enhancing without crashing, even if your system is more than capable of doing so. From what I've read UE will assume the system is going over a limit that will break it and terminate itself, even though the system will actually be fine.