SERIOUS PROBLEMS

[BONITE]

Hello everyone,
For some time I have a crash problem quite serious, I need your help (I am null in computer). Since the release of the DLC Yukon Valley I can not play a single game as before quietly, my PC is experiencing crashes enervent and I do not know where it comes from.
I have other games on my PC that do not give me any problems, I also Photoshop and other large programs that do not give me any problems.
For info on my PC:
PC brand Hurrycan.
Windows 10 - 64 bits.
AMD Athlon X4 880K Quad Core Processor.
16 GB Ram.
NVidia GfORCE GTX 1050.
Here is the message that appears after the crash:

WWW.Windows.com/stopcode
Stillstandcode: IRQL_NOT_LESS_OR_EQUAL
I tested all my other games and programs no problem.
I checked the integrity of my files no problem.
I checked my drivers and everything is up to date.
Windows 10 is up to date.
I scanned my PC there are no viruses or others.
Only COTW and Yukon Valley (not the other maps) give me regular crashes.
I repeat I have no computer skills and it would be nice if those of you who have computer skills could help me.
I do not want to stop playing COTW because it's a game that fascinates me.
Thank you for your help and answers to this problem.

[Hidden Gunman]

Have you given both Steam .exe and the game's .exe 'exception' status under your internet security suite? (including Windows defender (?) if you don't have a dedicated commercial suite, like Norton 360).

[BONITE]

Originally posted by Hidden Gunman:

Have you given both Steam .exe and the game's .exe 'exception' status under your internet security suite? (including Windows defender (?) if you don't have a dedicated commercial suite, like Norton 360).

No I did not say anything, my game causes me problems since yesterday.
My PC is up to date and I have not found any virus by scanning my PC completely.
The problem must come from COTW, because all my other programs and games work well.
The problem only comes up when I'm on the Yukon Valley map.

[CMDR.FREEZER]

Just to clarify. Is it a complete PC crash like a bluescreen or a game crash?

Do you have "Hunt Club Beta" enabled (logged in) ?
If you do disable that (log out)
You do that by entering a map and press ESC - settings - hunt club beta - and swtich to disabled

Many players who i've seen that have experienced crashes with this game have had Hunt Club Beta enabled and once they disabled it the game never cashed since. I suggest you try aswell. If Hunt Club Beta is not the case, say you allready have it disabled.

There is a few other steps you can try. Let me know if the above works.

[Eekhoorn]

IRQL_NOT_LESS_OR_EQUAL is ether a driver issue or a bad windows service caused by a backup utility or antivirus scanner.

Check for the latest drivers. Try to disable your AV during CotW.

[CMDR.FREEZER]

Originally posted by FREEZER:

Just to clarify. Is it a complete PC crash like a bluescreen or a game crash?

Do you have "Hunt Club Beta" enabled (logged in) ?
If you do disable that (log out)
You do that by entering a map and press ESC - settings - hunt club beta - and swtich to disabled

Many players who i've seen that have experienced crashes with this game have had Hunt Club Beta enabled and once they disabled it the game never cashed since. I suggest you try aswell. If Hunt Club Beta is not the case, say you allready have it disabled.

There is a few other steps you can try. Let me know if the above works.

As far as info goes on error code "IRQL_NOT_LESS_OR_EQUAL" it seems to be driver related.
You say that all drivers are up to date, i'd like you to check that one more time. Graphics dirvers, Windows updates, etc.
You can check windows updates by going to "Start - settings - Update and Security - Windows Update - Check for update.

As for graphics update seeing you got nvidia you probably have geforce experience installed on your pc.
Checking for updates here you select the arrow up button on your task bar down by the clock, select geforce experience and launch it, in there you'll select drivers and look for new ones. i know that a new driver came out yesterday on my PC.

[Eekhoorn]

In addition to Freezer: Also update your mobo drivers. Lots of people tend to neglect these.

[BONITE]

Yes it is a complete crash of the PC.
Yes all my drivers (PC and Nvidia graphics card are up to date).
I'm going to put out my Hunter Beta club to see.
I'll tell you tonight if it works, I have to leave a few hours.
THANK YOU FOR YOUR HELP TO ALL.

[LordBamburgh]

Try running the Windows Memory Diagnostic tool.

Just type 'Windows Memory Diagnostic tool' in the windows search box in the taskbar. This is a memory issue which could be caused by bad or outdated drivers or by damaged memory.

Remember windows also uses a paging file which is virtual memory on the hard drive which is used as a kind of overspill when RAM is in high demand. You need to check paging file is system managed and there are plenty of guides on google which show you how to do this. It should be system managed by default, but it's worth checking.

Finally, the game may well have a memory leak, which there is nothing you can do about and hopefully will be dealt with by a patch if that's the case.

Also, it's worth checking the integrity of your OS, and you can do this from the command prompt.

Again in the search box located in the taskbar, type 'cmd' (without quote marks) and then select 'run as administrator' from the options on the right. In the box that opens type exactly as below:

sfc /scannow

hit enter and let it do its thing. It will flag up any issues and repair where possible

[BONITE]

Originally posted by Vince:

Try running the Windows Memory Diagnostic tool.

Just type 'Windows Memory Diagnostic tool' in the windows search box in the taskbar. This is a memory issue which could be caused by bad or outdated drivers or by damaged memory.

Remember windows also uses a paging file which is virtual memory on the hard drive which is used as a kind of overspill when RAM is in high demand. You need to check paging file is system managed and there are plenty of guides on google which show you how to do this. It should be system managed by default, but it's worth checking.

Finally, the game may well have a memory leak, which there is nothing you can do about and hopefully will be dealt with by a patch if that's the case.

Also, it's worth checking the integrity of your OS, and you can do this from the command prompt.

Again in the search box located in the taskbar, type 'cmd' (without quote marks) and then select 'run as administrator' from the options on the right. In the box that opens type exactly as below:

sfc /scannow

hit enter and let it do its thing. It will flag up any issues and repair where possible

TY

[Engine.ini]

I had my game completely freeze up on me in multiple occasions. Turned out, my motherboard settings were set wrong. I was in overclocking mode in the bios but never completed the overclock, leaving me with an unstable CPU. You may want to run Cinebench or a stress test a few times to see if this applies to you.

my issue solved: https://steamcommunity.com/app/518790/discussions/4/1642041886386910455/

[BONITE]

Originally posted by Aaron:

I had my game completely freeze up on me in multiple occasions. Turned out, my motherboard settings were set wrong. I was in overclocking mode in the bios but never completed the overclock, leaving me with an unstable CPU. You may want to run Cinebench a few times to see if this applies to you.

As I said above I do not know anything about computers and I do not want to venture into the BIOS at the risk of screwing up my PC.
As I read every day in the forum, I'm not the only one to crash and normally it's up to the Devs to correct the problems that come from their game.
Thank you for the answer.

[yogisgoat]

You might want to check your Windows file integrity.

This is from Microsoft:

in the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.

Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)

After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.

After you see a message that says, "Verification 100% complete," type exit.

If Windows doesn't report that it replaced any corrupted files than that wasn't the problem.

By the way, you should do this once or twice a year even if you're not having any problems.