No Sound

[Sukuna]

Okay. I have absolutely no sound with this game and I've 100% verified with ASUS that it is not my PC that has the problem. We have done everything including resetting my Windows to factory settings, reinstalling my Realtek drivers, and resetting my BIOS. It is only with this one game, my sound works with everything else.
Hoping that somebody else has encountered this and what have they done to fix this.

[Adyne]

I have a similar problem since the release of the new patch.
Can't hear dialogs and GeForce doesn't recognise the game.

[JoshuaSquareEnix]

Thank you for letting us know! Can you just provide us with a few bits of information?

- What are your system specifications? (CPU, RAM, GPU, Windows OS version)
- Where does the issue occur and what did you do immediately before the issue occurred?
- Are you able to re-produce the issue consistently or is it a one off?

[Adyne]

Specifications (CPU: intel i7 8700K CoffeeLake, RAM: Dual 16GB, GPU: GeForce GTX 1060 6GB, Windows: Windows 10 Home 64bit)

The issue appears everywhere. I have reinstalled Just Cause 4 after I cleaned my whole PC (before the patch). I started Just Cause 4 (after the patch) and changed the graphics to maximum, increased the camera sesitivity and equipped the Renegade Wingsuit and Parachute and also the Just Cause 3 Rico skin. After that I started a new game.
This is where I noticed the bug the first time. I all the cutscenes and gameplay dialogs I can't hear their voices. All the other sounds are fine and the subtitles do appear. I have tried closing the game and set the settings via GeForce Experience, but it only says that I have to start the game once to optimise the game. I tried that a few times.

Yes I can recreated this bug. Actually I don't know how to get rid of it. :D

I hope that helps.

[Sukuna]

CPU:intel i7 8th gen, RAM: Dual 32GB, GPU: GeForce GTX 1050 ti, Windows: Windows 10 Home 64bit. PC system is a ASUS ROG Strix Hero Edition.

It seems that now the No Sound has spread to my other games as well. All of my games except for Fallout and Skyrim has no sound. (Maybe Bethesda is trying to get me to only play their games lmao). I would LOVE to keep playing Just Cause 4 BUT with the major cutscenes relating to Project Illapa, theres no subtitles and I can't get them to appear. They appear for literally everything else though. So it really puts a damper on the game not having subtitles.

[Sukuna]

I can't get it to reproduce since I can't even get rid of it initially. I was playing the game and I had closed my laptop (didn't exit the game, left it running), and when I opened my laptop back, I didnt have sound and haven't had it since.

[JoshuaSquareEnix]

Thanks a lot for the information! It really helps us work these things out. I just have a few more questions if you don't mind (I replied to you both in your respective threads, but now you're both here we can keep this as our thread for this issue)

What is the output chain of hardware for your sound? For example, headphones plugged in directly to the headphone port or line out port on your PC vs. HDMI cable from PC to receiver to a 5.1 surround sound system.

What is the Windows sound setting set to? Example: stereo 2 channel or 5.1 etc.

Thanks again!

[Adyne]

I have headphones and a microphone direcly connected to the pc via these 6 audio things on the motherboard.
Windows recognise them as speakers but they work fine.
I don't really know what you mean with windows settings so I just give you a bunch of them:

Sound Cards
- NVIDIA High Definition Audio
- High Definition Audio-Device
- NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Playback Devices
- 22MP55 (NVIDIA High Definition Audio)
- Digitalaudio (S/PDIF) (High Definition Audio-Device)
- Speaker (High Definition Audio-Device) (default)
Recording Device
- Mikrophone (High Definition Audio-Device)

With my luck I probably gave you all the information, but the ones you need.

Here is my audio:
https://imgur.com/a/vspuZ5F
Left plug: Microphone
Right plug: Headphone

Both lead directly to my headset.

[njweg28]

I haven't had sound since i first got JC4 yesterday.. I reinstalled it and it still doesnt have sound however the gameplay is fine. I heard ZeroTwo say it may be a bug being that it is spreading to his other games. Should i delete the game??? Plz respond!

[Adyne]

They released a patch. Since then these sound bugs appear. Just wait until they release the next patch. It should be fixed then.

Also minor update to my bug.
Dialog sounds are also not appearing in existing saves.
GeForce experience does recognise Just Cause 4 now and I can adjust settings, but still no dialog sound.

Also it might spread to other games. I have sound troubles in Enter The Gungeon, but I don't know if they came before or after the Just Cause 4 patch.

[Sukuna]

My sound cards just include the Speakers (Realtek High Definition Audio) and I have it set to default. I don't have any other cards since my current system is still pretty new and I haven't had a problem out of it yet.

I still don't have any type of sound coming from my system after the patch. I deleted and reinstalled the game thinking maybe I did something to corrupt the files but still no avail.

[Sukuna]

My sound is also set to 24bit 48000Hz and my spatial sound is set to off, if that makes a difference. My GeForce says the sound is all the way up on my JC4 but still nothing is coming from it.

[Adyne]

Okay, the sound bug is spreading more and more.
In Enter the Gungeon the weapon sound are really weird, sometimes quiter sometimes completly gone, in Generation Zero the reloading sound is also extreamly quiet or not there at all, depends on the weapon and in Elite Dangerous I can't hear dialogs as well.

That's really weird.

[Adyne]

Oh and also Ghost Recon Wildlands.