[Tech]Crashes with Railway Empire

[Skybreaker]

Continuation of this thread: http://steamcommunity.com/app/503940/discussions/0/1693785669856400410/

Please post only in this thread when you encounter crashes in Railway Empire.

1. When Railway Empire crashes do not close the process, but instead Press “CTRL + SHIFT + ESC” to open the Task Manager
2. Right-click “Railway Empire”
3. Select “Create Dump File” (This might take several minutes)
4. After this, you will receive a message that states that the file was successfully created and the path the file was saved to.
5. Navigate to the .dmp-file, which has been created and .zip it (e.g. with WinRar)
6. Leave a message here that you have a dumpfile tp be shared with us and we will sent you a PM with an upload link to get this sorted properly.

[bytor_x86]

Hello,

on Fedora 29 with GTX1080 and NVIDIA driver 415.25, the game consistently crashes at the start of the Great Britain and Ireland scenario. The underlying map begins to render and the introductory task narration begins, but as soon as (or shortly after) Liverpool shows on the map, the game crashes.

Other maps (campaign, free play, sandbox, other scenarios) seem to work fine though. Free play on the Great Britain and Ireland also seems to work.

The game prints the following trace:

Caught signal 11 (SIGSEGV)
stack trace:
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN12KxStackTrace15printStackTraceEP8_IO_FILEj+0x4a)[0x144713a]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN12KxStackTrace12abortHandlerEi+0x5d)[0x14470dd]
/lib64/libc.so.6(+0x385c0)[0x7f53e0fce5c0]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Engine16BuildingRenderer10setFactionEN4Core6IdTmplIjEEj+0x18)[0x1382d08]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Engine12TownRenderer10setFactionEmj+0x55)[0x13f5de5]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZNK6Client17TownVisualization13updateFactionERNS_6TownVrE+0x84)[0xd87be4]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client17TownVisualization12createModelsERN8Database4TownERKN6Shared15BlockParametersEjRNS_6TownVrE+0xbc7)[0xd83e07]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client17TownVisualization23createAsyncCreateModelsEv+0x46)[0xd84336]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client14WorldViewProxy23updateTownVisualizationEv+0x320)[0xd1e8f0]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client14WorldViewProxy6updateEv+0x801)[0xd1c341]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client9MainState6updateEv+0x1d5)[0xbea545]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client16StateIngameWorld6updateEv+0x3d9)[0xbe5309]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client8StateMgr6updateEf+0x1d)[0x9d63ed]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN6Client6Client3runERKN5Media8TimeInfoE+0x11e)[0x9f102e]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN3App18UpdateRunStateGameERKN5Media8TimeInfoE+0x53)[0x9b2883]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN3App6UpdateERKN5Media8TimeInfoE+0xde)[0x9b22ae]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_Z10clientMainiPPc+0x79f)[0x9b038f]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(main+0xa8)[0x1480908]
/lib64/libc.so.6(__libc_start_main+0xf3)[0x7f53e0fba413]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire[0x9af50d]
Caught signal 11 (SIGSEGV)
stack trace:
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN12KxStackTrace15printStackTraceEP8_IO_FILEj+0x4a)[0x144713a]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN12KxStackTrace12abortHandlerEi+0x5d)[0x14470dd]
/lib64/libc.so.6(+0x385c0)[0x7f53e0fce5c0]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN14NInputWrapImpl13CInputManager13ThreadProcJobERKN4Core12JobParameterE+0x53)[0x143e6d3]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN4Core8JobQueue10processJobEPj+0x65)[0x1498e15]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN4Core13JobWorkerPool6workerENS_4VoidEb+0x6e)[0x146695e]
/mnt/games/steam/steamapps/common/Railway Empire/RailwayEmpire(_ZN4Core6Thread5entryEPv+0x2d)[0x14577fd]
/lib64/libpthread.so.0(+0x858e)[0x7f53e116658e]
/lib64/libc.so.6(clone+0x43)[0x7f53e10936a3]

Or, the same thing observed in gdb:

Thread 1 "RailwayEmpire" received signal SIGSEGV, Segmentation fault.
0x0000000001382d08 in Engine::BuildingRenderer::setFaction(Core::IdTmpl<unsigned int>, unsigned int) ()
(gdb) bt
#0  0x0000000001382d08 in Engine::BuildingRenderer::setFaction(Core::IdTmpl<unsigned int>, unsigned int) ()
#1  0x00000000013f5de5 in Engine::TownRenderer::setFaction(unsigned long, unsigned int) ()
#2  0x0000000000d87be4 in Client::TownVisualization::updateFaction(Client::TownVr&) const ()
#3  0x0000000000d83e07 in Client::TownVisualization::createModels(Database::Town&, Shared::BlockParameters const&, unsigned int, Client::TownVr&) ()
#4  0x0000000000d84336 in Client::TownVisualization::createAsyncCreateModels() ()
#5  0x0000000000d1e8f0 in Client::WorldViewProxy::updateTownVisualization() ()
#6  0x0000000000d1c341 in Client::WorldViewProxy::update() ()
#7  0x0000000000bea545 in Client::MainState::update() ()
#8  0x0000000000be5309 in Client::StateIngameWorld::update() ()
#9  0x00000000009d63ed in Client::StateMgr::update(float) ()
#10 0x00000000009f102e in Client::Client::run(Media::TimeInfo const&) ()
#11 0x00000000009b2883 in App::UpdateRunStateGame(Media::TimeInfo const&) ()
#12 0x00000000009b22ae in App::Update(Media::TimeInfo const&) ()
#13 0x00000000009b038f in clientMain(int, char**) ()
#14 0x0000000001480908 in main ()

[darren.lee.collins]

Автор сообщения: Unerde

Continuation of this thread: http://steamcommunity.com/app/503940/discussions/0/1693785669856400410/

Please post only in this thread when you encounter crashes in Railway Empire.

1. When Railway Empire crashes do not close the process, but instead Press “CTRL + SHIFT + ESC” to open the Task Manager
2. Right-click “Railway Empire”
3. Select “Create Dump File” (This might take several minutes)
4. After this, you will receive a message that states that the file was successfully created and the path the file was saved to.
5. Navigate to the .dmp-file, which has been created and .zip it (e.g. with WinRar)
6. Leave a message here that you have a dumpfile tp be shared with us and we will sent you a PM with an upload link to get this sorted properly.

I have a dump file, after the 19th crash in two days

[surfn1080]

I have a dump file to share with you.

[TheChillingKing]

I have a dump file to share with you

[76561198867856971]

@bytor_x86

Thanks for your report, we are sorry about the troubles. We are working on a solution for this issue, but since we (most of us) are still in winter break, it might take a while.

@darren.lee.collins @surfn1080 @TheChillingKing

I've sent you an PM with further instructions.

[gnomegenome]

If I run the GB & Ireland scenario it always crashes after about 30 seconds. The map shows up, and the scenario guide introduces himself. Then the whole game shuts down. It sounds similar to @bytor_86's issue above on 12/28.

Everything else (including free play for GB & Ireland map) appears to be working. Has anyone else had this problem / know how to fix?

If it helps / matters, I'm running on Steam OS / Linux with Ubuntu 18.04.1 LTS (64-bit) with 15.7 GiB RAM, an AMD Ryzen 3 2200g, a Radeon RX560 series video card, and nearly a gig of free hard drive space.

[76561198867856971]

@gnomegenome

Thank you for your post. We are aware of a problem with Linux and our recent update, which has caused several issues. Among other things, the game crashes at the beginning of the GB & Ireland scenario. We are working on a solution and try to release an update as soon as possible, probably early next week. We apologize

[kayGM]

@bytor_x86 and @gnomegenome:

Thank you for your reports. We updated the Linux build today. This should fix the issues. Sorry for the delay.

[bytor_x86]

Автор сообщения: kayGM

@bytor_x86 and @gnomegenome:

Thank you for your reports. We updated the Linux build today. This should fix the issues. Sorry for the delay.

Indeed it does. Thanks!

[Nuitari]

What should I see as the build number on the lower right ? It seems no matter which version I pick (regular or public_beta) I seem to be stuck on 1.7 22656 NA

[gnomegenome]

kayGM - This does allow me to run the scenario without crashing ... but the scenario has no other stations owned by other companies. The 3 company owners show up in the stock market screen and I can spy on them -- but I can't buy their stock nor do they own any trains, rails, or stations.

Автор сообщения: kayGM

@bytor_x86 and @gnomegenome:

Thank you for your reports. We updated the Linux build today. This should fix the issues. Sorry for the delay.

[kayGM]

Автор сообщения: gnomegenome

kayGM - This does allow me to run the scenario without crashing ... but the scenario has no other stations owned by other companies. The 3 company owners show up in the stock market screen and I can spy on them -- but I can't buy their stock nor do they own any trains, rails, or stations.

Автор сообщения: kayGM

@bytor_x86 and @gnomegenome:

Thank you for your reports. We updated the Linux build today. This should fix the issues. Sorry for the delay.

Hi,

I think this is normal, they will appear later in the scenario.

[bellwoody]

I've crashed(all CTD) 4-5 times, within recently 12 gaming hours.
Crashed at Mexico map for free mode, no dump files avaliable due to process had also gone when crashed. (I don't had any chance to generate a "dump file", and my task menager is always on)

Before the recently patch, the game was rare for crash(only 2 about 300 gaming hours), what wrong of map or patch?
Does the game have it own crash report or self record txt files? If there are, how to find them and send the crash report for you?

[76561198867856971]

@bellwoody

Without a dump file its very hard for us to find out what might be the problem. May you share more information about your system with us (OS, graphical card, available RAM)? Do you only have problems with the mexico map or others too? Are the crashes totaly random or do you know steps to reproduce?

You can try to reinstall the game or validate your files. In case the game further more chrashes without a possibility to create a dumb file, it's probably due other software running in the background. Please try to shut down any other programs e.g. browser, other games etc. and try again. Please keep us up to date.

Автор сообщения: bellwoody

Does the game have it own crash report or self record txt files? If there are, how to find them and send the crash report for you?

Unfortunately, no.

[Faling Dutchman]

My game freezes, I made a dump that I can upload. I love the game so far, but I can barely play it with these crashes/freezes :P