Can't seem to five star the first level

[Haron]

I’ve been sitting here for a while now staring at my five full stars waiting for the reward to pop. Do I need to wait a certain amount of time before it registers? Am I missing a hidden trigger? Is it just broken?

[Green.Sliche]

Build more rooms and hire more staff. Also try to get your economy up and running using economy boosters. Unlocking extra platforms is a good way to expand your hospital.

Also don't worry if you can't get 5 stars as you can go into sandbox mode upon completing level, which will still allow you to get 5 stars there or you can play next levels and return back to level 1 once you have more stuff unlocked. It will help getting 5 stars easier.

[Haron]

Ah guess I wasn't clear, I have the five stars according to the UI but the reward isn't triggering even after sitting there for half an hour.

[Green.Sliche]

Originally posted by Haron:

Ah guess I wasn't clear, I have the five stars according to the UI but the reward isn't triggering even after sitting there for half an hour.

Reward should trigger either when you finish the level by normal means or when you achieve a star rating while in sandbox mode. There could be an issue with a level though, which one it was?

[ping-win]

Just wait, i have the same issue. I've got 5 stars and nothing happened, but after few minutes I've got 5 stars reward.

[Haron]

First level, Orientation. Waited over 30 minutes so it seems bugged. Got 5 stars on Babylo easy enough. might just reset it and try again.

Even Burning Moon isn't safe from bugs, my patients have started ignoring all newly built diagnostic rooms.

Might just put it down for a month and hopefully it'll be fixed by then.

[Noontide]

Really sorry that the reward isn't unlocking for you for some reason. We're investigating what might be the cause of this. Though we're looking for more active examples.

I'd also just double check to make sure that it isn't a visual glitch where the reward simply hasn't said it has unlocked but it may actually have unlocked.

In either case for both of this it'd be really great to get a debug save[support.brightrockgames.com] for both this and the General Diagnosis issues you mentioned.

That'll help us get figure out what's going on and deploy fixes sooner rather than later.

[Haron]

Well that ctrl+shift+F7 in that link didn’t work but ctrl+shift+F6 opened a report tool, sent the two saves through that if it helps.

[Noontide]

Originally posted by Haron:

Well that ctrl+shift+F7 in that link didn’t work but ctrl+shift+F6 opened a report tool, sent the two saves through that if it helps.

Yes we'll still get those. For the time being at least.

Are you sure the ctrl+shift+f7 input didn't work? It generates a .zip file in your %localappdata%low\brightrock games\galacticare

[Haron]

Found them and posted them on your support form, hope it helps.