Crash on launching the game

[诸葛连弩萌萌哒]

It keeps crashing on launching, it says Oops the game crashed. The crash report folder named "xxxxx(date and time)" next to game executable. It would be great if you'd sent it to the developer of the game..

After browsing online, still cant fix it. Does anyone experience the same problem and have a solution?

[Skybreaker]

Hi 诸葛连弩萌萌哒,
could you share some more details on that? In case of crashes it is also recommended sharing your system specs in advance to get this properly sorted.
If you are not familiar getting those details, simply do as following:

• Click 'Steam Help' menu (top left of your Steam-client window).
  
• Select second-last option 'System Information' in the dropdown menu.
  
• Right-click in the popped-up window and select 'Copy all text to clipboard'
  
• Simply paste the copied system information into your next post here.

Thank you in advance.

-cheers

[诸葛连弩萌萌哒]

Computer Information:
Manufacturer: MSI
Model: MS-7995
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3192 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon (TM) RX 480 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.12028.2
DirectX Driver Version: 26.20.12028.2
Driver Date: 8 16 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon (TM) RX 480 Graphics
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xc7
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3000 x 1920
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: 头戴式耳机 (2- Razer Kraken 7.1 Chro

Memory:
RAM: 8138 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953286 Mb
Largest Free Hard Disk Block: 438684 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: ade519f2d7cd030003d5b2ef628bc90fd0193788
Disk serial number hash: 618c6a78

[诸葛连弩萌萌哒]

not sure if this is what you meant..

I can play these games on this computer years ago from another steam account. I reinstalled the system recently, and want to play it again shared from the family account, but some games failed in launching. I still can play some games but not all of them, cannot figure out what happened..

[Skybreaker]

Best would be updating your graphic card drivers as those are more than 6 months old, which is too much. Latest drivers are always recommended and please download those manually from the page, rather consulting tools, or Windows for automatic updates, as sometimes those will not get you the actually latest drivers.
-cheers

[诸葛连弩萌萌哒]

Hi thanks for your reply, I tried to update it, but the game still crashes..

Video Card:
Driver: Radeon (TM) RX 480 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.15029.20013
DirectX Driver Version: 26.20.15029.20013
Driver Date: 4 1 2020
OpenGL Version: 4.6

[Skybreaker]

Hi 诸葛连弩萌萌哒,
as I am running out of options here, please get in touch with our technical support via [e-mail]
in order to get this properly sorted.
Thank you in advance.

-cheers

[诸葛连弩萌萌哒]

Finally solved! Thanks so much to the tech team!

The problem was that I got Citrix Display Driver installed for unknown purpose, and this is troubling the game platform, once removed, the game is going fine!

[Pixelnepp]

I had the same problem. Uninstalling Citrix Software solved it!

[sarah55283]

I played the game without any problems till last week, today I bought all the DLCs and wanted to play again. Unfortunately I need the Citrix workspace on this PC for work. Is there no other way?

[Skybreaker]

Hi sarah55283,
there will be no imminent fix, as please be aware Critix is nothing that has been developed in order to work with games, as it is purely for work. Therefore, it is almost impossible for us, getting this properly sorted and I doubt getting in touch with Critix to get their software optimized for games in general will have another result.

-cheers

[Downey Jr]

Originally posted by Pixelnepp:

I had the same problem. Uninstalling Citrix Software solved it!

this does NOT solve it at all...many people don't have Citrix at all like myself and this issue pops up. we have to uninstall the game because it simply is bugged.