Why does the game always crash

[DaxipooMyPookie]

its a pain

[DaxipooMyPookie]

oh my bad, there isn't much information about it. I have windows 11, 8gb memory, hp laptop. I think its because its a laptop with only 8gb memory but idk

[unca.alby]

Originally posted by Bill Gate's Dad's Grandma:

oh my bad, there isn't much information about it. I have windows 11, 8gb memory, hp laptop. I think its because its a laptop with only 8gb memory but idk

Apologies I deleted my previous comment because its snark level was too high.

8GB ram is low, but should work. What graphics h/w does it use?

My opinion is, upgrade to Windows 10 and try it.

Personally, I'm not getting Windows 11 until there is absolutely no other choice. I'm hoping by the time that happens, Windows 12 will be available.

[unca.alby]

My personal laptop is Lenovo and uses Intel i7-8750H CPU, 16G ram, GeForce GTX 1060. The game works just fine for me.

Oh, and it's Windows 10.

[DaxipooMyPookie]

It says this is my h/w
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)

[unca.alby]

Find out what graphics card you're using, that may be the clincher.

As well as not being Windows 10.

From the Store Page:

MINIMUM:
Requires a 64-bit processor and operating system
OS *: Windows 7 (SP1+)/8.1/10 64bit
Processor: Intel i5-2300/AMD FX-4300
Memory: 8 GB RAM
Graphics: nVidia GTX 560 (2GB)/AMD Radeon 7850 (2GB)
DirectX: Version 11
Storage: 8 GB available space

RECOMMENDED:
Requires a 64-bit processor and operating system
OS *: Windows 7 (SP1+)/8.1/10 64bit
Processor: Intel i7-4770/AMD FX-8350
Memory: 12 GB RAM
Graphics: nVidia GTX 980 (4GB)/AMD R9 380 (4GB)
DirectX: Version 11
Storage: 8 GB available space

* Starting January 1st, 2024, the Steam Client will only support Windows 10 and later versions.

You might note that their recommendation of Windows 7 would indicate these specs to be rather old. They're only just now getting to Officially supporting Windows 10. I don't think Windows 11 is on their radar as yet, words to "and later versions" notwithstanding.

[Fogtreadder]

There is a "crash" where the game locks up for a while and then you get a prompt asking if you want to close the game. If that happens click on "no" and it will carry on as though nothing has happened. If it is a proper crash and all you can do is close the program and possibly send microsoft an automated report, then there is the usual laundry list of tasks for you assuming you have not already done them. Verify File Integrity through Steam, make sure all your drivers are up to date, etc.

I recommend checking your video drivers straight from the manufacturer. Not long ago I let Windows check for updates and it said all was up to date. Then I went to the nVidia website and let them have a go and it gave me a new driver that made some of my other, newer, games much better.

If none of that helps then see if you can roll back to Win 10. My own laptop has stats similar to unca.alby and also running Win 10. It runs fine, but my super large dream park is starting to slow down with all the stuff I keep building into it.

[DaxipooMyPookie]

how would a newer model of windows effect my gameplay so much (it crashes like every 2 minutes now)

[Frontier_Ikaros]

Hey there,

We'd recommend sending in a support ticket via https://customersupport.frontier.co.uk/hc/en-us/requests/new. Our team will be able to help.

[DaxipooMyPookie]

@Fogtreadder @unca.alby @Frontier_Ikaros Thanks for the help

[Fogtreadder]

Originally posted by Bill Gate's Dad's Grandma:

how would a newer model of windows effect my gameplay so much (it crashes like every 2 minutes now)

This happens a lot. A game has a bit of code that calls upon another code from the OS. The OS developers eventually change, move, or replace that code in a newer version, and now the game gets an error when it goes looking for what it wants. With games that are actively being developed, they get fixed regularly. Older games like Planet Coaster do not get the constant attention, so the devs have to weigh in on how much work it will take to fix.

If you ever tried in vain to run an older windows game in "Compatibility Mode" then you too have seen this before.

[unca.alby]

Originally posted by Fogtreadder:

Originally posted by Bill Gate's Dad's Grandma:

how would a newer model of windows effect my gameplay so much (it crashes like every 2 minutes now)

This happens a lot. A game has a bit of code that calls upon another code from the OS. The OS developers eventually change, move, or replace that code in a newer version, and now the game gets an error when it goes looking for what it wants. With games that are actively being developed, they get fixed regularly. Older games like Planet Coaster do not get the constant attention, so the devs have to weigh in on how much work it will take to fix.

If you ever tried in vain to run an older windows game in "Compatibility Mode" then you too have seen this before.

Let's not forget ... sometimes, Microsoft just puts out a buggy product. There have been more than one "Critical Update" where the unspoken main purpose was to fix problems caused by a previous update.

I count myself lucky that I have mostly been able to avoid the "Every Other OS is Drek" syndrome they seem to have. I was able to skip "Vista" and go straight into Windows 7. Then I was able to skip Windows 8 and go straight into Windows 10. These days, I'm hoping Windows 12 will come out in a timely fashion so I can skip Windows 11.

[DaxipooMyPookie]

Thanks for the help guys a frontier costumer support helped me with it. I just have low cpu. Oh and good review for her/him. he/she was kind and fast :)

[Fogtreadder]

Good to know that those folks who give the standard, "send us a ticket" post, are following up.