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The second thing that comes to mind is that your drivers might need an update. If you use a keyboard from certain brands then check their websites if they have any updates for the drivers.
Check if windows is up-to-date as well.
If none of these thing work, try hooking up a different keyboard and see if that solves the problem.
In Planet Coaster, go to options ->controls and check if the shortcuts are listed correctly.
If everything looks good there, then I'd do a complete re-install of the game. And if that doesn't work either, contact Frontier.