the following:
Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
Then type "dxdiag" (without quotation marks) and click “OK”
Click the "Save all Information"-button
, located at the bottom of the program window
Save the file as "dxdiag.txt”
Attach the file "dxdiag.txt" to your email
Your crash dump, which can be found in following location and needs to be attached to the

for Tropico 6 here:

• Windows: %USERPROFILE%/Documents/My Games/Tropico6/Saved/SaveGames/
  
• Linux: $XDG_DATA_HOME/Tropico6/Saved/SaveGames/
  
• Mac
  : /Users/USER/Library/Application/Support/Tropico6/Tropico6/Saved/SaveGames

Our support will get back to you as soon as possible!

still think there is an error involved it would be super helpful if you could send us your game save showing the task that failed to display "rich tourists".

To get things sorted, here's what you can do
:

Find your save game file:
For Windows: Look in "My Documents/My Games/Tropico6/Saved/SaveGames/"
For Mac: Check "/Users/YOUR_USERNAME/Library/Application/Support/Tropico6/Tropico6

affected savegame attached.
You can find your savegames for Tropico 6 here:

Windows: %USERPROFILE%/Documents/My Games/Tropico6/Saved/SaveGames/
Linux: $XDG_DATA_HOME/Tropico6/Saved/Save
Games/
Mac: /Users/USER/Library/Application/Support/Tropico6/Tropico6/Saved/SaveGames

Viva Tropico!

My saved game progress and game settings will all disappear after restarting the game. Anyone else having it issue and is there a fix for this?

create the DxDiag.txt, please do the following:
Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
Then type "dxdiag" (without quotation marks) and click “OK”
Click the "Save
all Information"-button, located at the bottom of the program window
Save the file as "dxdiag.txt”
Attach the file "dxdiag.txt" to your email
Your crash dump, which can be found in following location

Updated: After beating the mission the game says that it can't load my profile... I'm reinstalling it but seems I lost my saves...

Save in multiplayer works for me. I host and can save, so check with who hosts. Press "ESC" click "save"