[Regularly updated] Technical FAQ Tropico 6 - Tips, Tricks, Workarounds, Support

[Skybreaker]

Foreword:

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and the game is updated to the latest version!

System Requirements for Tropico 6:

MINIMUM:

• Requires a 64-bit processor and operating system
  
• Operating System: Windows 7 64-bit/ Ubuntu 16.04.3 LTS + SteamOS (latest)
  
• Processor: AMD or Intel, 3 GHz (AMD A10 7850K, Intel i3-2000)
  
• Memory: 8 GB RAM
  
• Graphics: AMD/NVIDIA dedicated GPU, 2GB dedicated VRAM (Radeon HD 7870, Geforce GTX 750)
  
• DirectX: Version 11.1
  
• Storage: 16 GB available space

RECOMMENDED:

• Requires a 64-bit processor and operating system
  
• Operating System: Windows 10 64-bit/ Ubuntu 16.04.3 LTS + SteamOS (latest)
  
• Processor: AMD or Intel, 3.3 GHz (AMD FX 8300, Intel i5 3000)
  
• Memory: 16 GB RAM
  
• Graphics: AMD/NVIDIA dedicated GPU, 4GB dedicated VRAM (Radeon R9 380, Geforce GTX 960)
  
• Storage: 16 GB available space

Windows 10

We recommend running the game as an admin user.

• To do so, right-click on the game .exe (by default: C:\Program Files (x86)\Steam\steamapps\common\Tropico 6) and/or shortcut and select “run as administrator”.
  
  
• If this is still not working, we recommend to start the game in e.g. Windows 7 compatibility mode.
  To set the compatibility mode, do the following:
  
  • Right-click on “Tropico 6.exe” (by default: C:\Program Files (x86)\Steam\steamapps\common\Tropico 6) and select properties
    
  • Click the Compatibility tab and then tick the box labelled "Run this program in compatibility mode
    
  • Now you can select a Compatibility Mode and select e.g. “Windows 7”
    
  • Tick the box below "Run this program as administrator" (to always run the game as administrator, instead of running it manually each time you start the game)
    
  • Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

Problem saving game properly in singleplayer (any mode)

• Please check, if Steam and Tropico 6 is not being restricted/blocked by your Anti-Virus program (such as e.g. bitdefender, Windows Defender, Norton, Avast, and any other).
  Simply set exceptions for both applications.
  
  • At own risk: Maybe even disabling them in order to test

Integrated Intel HD Graphics and a dedicated graphic cards

Please be aware:
We always recommend using dedicated graphic cards with enough graphic memory on their own, rather than integrated graphic cards, which need „Shared Memory“, which will impact the overall gaming performance and experience.

When using a CPU (e.g. later i5-processors, as well as many i7-processors) or a laptop with an integrated graphic chip (e.g. Nividia GTX960M), it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game.
You can easily change this by doing the following:
- Update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- Then change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

Troubleshooting via Steam

• Select Tropico 6 from your Steam library
  
• Right-click on your game
  
• Select 'Properties'
  
• Select 'Check Integrity of Game Cache' from the 'Local Files' tab (This might take several minutes)

Problems with Direct X 11

[Windows 7 only] If you getting crashing regarding Direct X 11, it is most likely the case that you have not installed Direct X 11.1, which is required in order to play the game.
As Windows 7 does not receive this version automatically like Windows 8+, please have a look into this official Microsoft-guide, how to properly set up Direct X 11.1 on your machine:
https://support.microsoft.com/en-gb/help/179113/how-to-install-the-latest-version-of-directx

Possible work arounds for crashes:

Crashes at Startup

• We have received some reports from players, having difficulties properly starting the game.
  Please run this official tool from Microsoft, to see, if the crash might be related to a corrupted/outdated Micorsoft installation.
  https://www.microsoft.com/en-us/download/confirmation.aspx?id=30135
  This tool will repair Windows-installations/-drivers/-archives that might be broken and/or corrupted.
  
• During the last stage of the Tropico 6 Beta, players provided us some feedback, regarding crashes, possibly connected Asus Aura software. Therefore, please check, if you have
  "Asus Aura SDK", or any other Asus Aura drivers/applications (e.g. AURA (Sync)) installed and uninstall those programs. This might help already.
  
• [Linux] Crashes at startup:
  Simply changing the launch options in steam to "LC_ALL=C %command%" (without ""), should fix this. (Thank you to layer Edwin!)
  
• [Linux] No sound and music - Simply changing the launch options in steam to
  "SDL_AUDIODRIVER=pulse %command%" (without ""). [Thanks @DerOli for the found]
  
• When experiencing the GPU being loud/getting higher temperatures, please check if v-sync is enabled. If it is not, please set the framerate to 60-90, rather 300. This will also cause a significant boost in performance and calms your graphic card/s in terms of temperature and therefore noise.

Difficulties playing Tropico 6 multiplayer

When playing multiplayer, please make sure you that there is nothing restricting or even fully blocking your connection.
So please have a look and check following:

• Check, if you have a stable internet connection. If you are using WiFi, use a wired/cable connection, if possible, to prevent any possible interruptions.
  
• Make sure you have enough bandwidth available. So disabling all downloads, streams, closing all tabs in your browser is recommended and check if no one else in your household might “steal” bandwidth.
  
• Check, if Steam and Tropico 6 is not being restricted/blocked by your Anti-Virus program. Simply set exceptions for both applications.
  
• Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Tropico 6 in addition.
  
• There are no specific ports needed to be enabled manually in your router.
  Nevertheless if your Router features the option “UPnP”, we would recommend to enable this option, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports.

RMG + Steam Workshop

• When sharing a randomly-generated map you have created, via Steam Workshop, please be aware that the features screenshot on Steam WOrkshop will show the state it is. Meaning, if you have build a city, it will be shown on the featured screenshot, but players subscribing to this map, will start from scratch, as it shares the map, not the save-state of the player who shared the map.

Additional help

If you have technical problems with Tropico 6, and the problem cannot be solved by any of the solutions listed in this thread, please write an e-mail to Kalypso Media Support at
[e-mail].

Before reporting, please ensure that your system is able to run the game (at least meeting the minimum requirements of the game), all drivers are up-to-date and that the game is updated to the latest version, if available!

MINIMUM:

• Requires a 64-bit processor and operating system
  
• Operating System: Windows 7 64-bit/ Ubuntu 16.04.3 LTS + SteamOS (latest)
  
• Processor: AMD or Intel, 3 GHz (AMD A10 7850K, Intel i3-2000)
  
• Memory: 8 GB RAM
  
• Graphics: AMD/NVIDIA dedicated GPU, 2GB dedicated VRAM (Radeon HD 7870, Geforce GTX 750)
  
• DirectX: Version 11.1
  
• Storage: 16 GB available space

RECOMMENDED:

• Requires a 64-bit processor and operating system
  
• Operating System: Windows 10 64-bit/ Ubuntu 16.04.3 LTS + SteamOS (latest)
  
• Processor: AMD or Intel, 3.3 GHz (AMD FX 8300, Intel i5 3000)
  
• Memory: 16 GB RAM
  
• Graphics: AMD/NVIDIA dedicated GPU, 4GB dedicated VRAM (Radeon R9 380, Geforce GTX 960)
  
• Storage: 16 GB available space

What does the Support Team need to address my problem, and what can I provide to speed up the process?

• Please include the complete title of the game that you are having problems with
  
• Also include a (small) description of your problem. Probably with steps on how to reproduce the issue.
  
• Please provide your full system information.

Please attach a DxDiag.txt to the email if possible. To create the DxDiag.txt, please do the following:

• Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  
• Then type "dxdiag" (without quotation marks) and click “OK”
  
• Click the "Save all Information"-button, located at the bottom of the program window
  
• Save the file as "dxdiag.txt”
  
• Attach the file "dxdiag.txt" to your email
  
• When you are experiencing crashes when starting the game, or during gameplay, please also provide the support with a crash dump, which can be found in following location and needs to be attached to the email in addition to the “dxdiag.txt”: crash-file:
  
  • Windows: %USERPROFILE%/My Documents/My Games/Tropico6/Saved/Crashes
    
  • Linux:$XDG_DATA_HOME/Tropico6/Saved/Crashes
    
  • Linux (logs): $XDG_DATA_HOME/Tropico6/Saved/Logs
    
  • MacOS. $XDG_DATA_HOME/Tropico6/Saved/Crashes

If it comes to savegame problems, crashes and such, please also add a savegame, that our developers can easily have a look into that.
Here you can find your savegames for Tropico 6 (even when Cloudsaving is enabled.):

• Windows:
  %USERPROFILE%/Documents/My Games/Tropico6/Saved/SaveGames/
  
• Linux:
  $XDG_DATA_HOME/Tropico6/Saved/SaveGames/
  
• Mac:
  /Users/USER/Library/Application/Support/Tropico6/Tropico6/Saved/SaveGames

And attach the respective savegames in your mail to our support.