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Tropico 6 > General Discussions > Topic Details
DonDarker Jun 9, 2023 @ 11:22am
Crashing
Can anybody help me?
I haven't played in a few months but recently loaded up for the first time and I get the following (not a single issue since launch):

LoginId:cdc6009543dba36a6970c0ae4c146a08
EpicAccountId:ec07dc1044f84802a40578af3fc1440d

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

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The author of this topic has marked a post as the answer to their question.
Click here to jump to that post.
Originally posted by Lunareiya:
Hey DonDarker,
Have you tried verifying your gamefiles yet?
To do this, please take the following steps:
  • Select Tropico 6 from your Steam library
  • Either right click the game in your Library, or click the gear icon from the game's Library page on the far right.
  • From the drop down menu, select "Properties..."
  • Select the "Local Files" tab and click the "Verify integrity of game files..." button
  • Steam will verify the game's files - this process may take several minutes.)
If this doesn't solve the issue, I would kindly ask you to send a message to our support at support@kalypsomedia.com with a description of the issue (alternatively a link to this thread) and a DxDiag.txt attached to they can investigate!
To create a DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
Our support will get back to you as soon as possible.
Have a good one! :steamhappy:
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Showing 1-9 of 9 comments
The author of this thread has indicated that this post answers the original topic.
Lunareiya  [developer] Jun 12, 2023 @ 7:19am 
Hey DonDarker,
Have you tried verifying your gamefiles yet?
To do this, please take the following steps:
  • Select Tropico 6 from your Steam library
  • Either right click the game in your Library, or click the gear icon from the game's Library page on the far right.
  • From the drop down menu, select "Properties..."
  • Select the "Local Files" tab and click the "Verify integrity of game files..." button
  • Steam will verify the game's files - this process may take several minutes.)
If this doesn't solve the issue, I would kindly ask you to send a message to our support at support@kalypsomedia.com with a description of the issue (alternatively a link to this thread) and a DxDiag.txt attached to they can investigate!
To create a DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
Our support will get back to you as soon as possible.
Have a good one! :steamhappy:
#1
PumaSkuttle Jun 12, 2023 @ 11:29am 
My game has been crashing constantly for the last few days. I have reinstalled, verified files and still it goes on.
#2
DonDarker Jun 14, 2023 @ 1:59pm 
Originally posted by Lunareiya:
Hey DonDarker,
Have you tried verifying your gamefiles yet?
To do this, please take the following steps:
  • Select Tropico 6 from your Steam library
  • Either right click the game in your Library, or click the gear icon from the game's Library page on the far right.
  • From the drop down menu, select "Properties..."
  • Select the "Local Files" tab and click the "Verify integrity of game files..." button
  • Steam will verify the game's files - this process may take several minutes.)
If this doesn't solve the issue, I would kindly ask you to send a message to our support at support@kalypsomedia.com with a description of the issue (alternatively a link to this thread) and a DxDiag.txt attached to they can investigate!
To create a DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
Our support will get back to you as soon as possible.
Have a good one! :steamhappy:

Verified game files, a couple were redownloaded and reinstalled. All works now, thanks for your help!
#3
Lunareiya  [developer] Jun 15, 2023 @ 12:22am 
Originally posted by PumaSkuttle:
My game has been crashing constantly for the last few days. I have reinstalled, verified files and still it goes on.
Hey PumaSkuttle,
In that case, please send a message to our support at support@kalypsomedia.com with a description of your issue, a DxDiag.txt and a crash dump attached, so they can investigate for you!
To create a DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
  • Attach the file "dxdiag.txt" to your email
You can find the crash dump at the following location:
  • Windows: %USERPROFILE%/My Documents/My Games/Tropico6/Saved/Crashes
  • Linux:$XDG_DATA_HOME/Tropico6/Saved/Crashes
  • Linux (logs): $XDG_DATA_HOME/Tropico6/Saved/Logs
  • MacOS. $XDG_DATA_HOME/Tropico6/Saved/Crashes
Our support will get back to you as soon as possible.
Have a good one :steamhappy:
#4
[数据删除]熊大帅 Jun 17, 2023 @ 3:01pm 
Originally posted by PumaSkuttle:
My game has been crashing constantly for the last few days. I have reinstalled, verified files and still it goes on.


my game crashed when i try to build a prison
#5
[数据删除]熊大帅 Jun 17, 2023 @ 3:17pm 
Originally posted by 数据删除熊大帅:
Originally posted by PumaSkuttle:
My game has been crashing constantly for the last few days. I have reinstalled, verified files and still it goes on.


my game crashed when i try to build a prison

LoginId:ff0fd896437d858de5d0b4bd208a729a
EpicAccountId:2ced9808b9f04c94b0106f129edcafff

Fatal error: [File:Unknown] [Line: 2740] Missing Dependency, request for /Game/Blueprints/Buildings/WorldWars/Prison/BP_Prison.BP_Prison_C but it was still waiting for creation.

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#6
Wizzyrd Jun 18, 2023 @ 5:19am 
Sorry to hijack this post, but I didn't get a response on my hopefully a Dev can help me out.
Every time my friends and I get to world wars the game starts to crash for us, then when we try to load a game we keep getting network errors finally it says the save game is corrupted.

Is this a common issue you can fix?
#7
Jeffus Maximus Apr 26, 2024 @ 7:29pm 
Apologies for the zombie thread post, but I am having exactly this issue. Uninstalled, reinstalled, verified game files, and still will not launch. Game is unplayable.

Any solutions?
#8
Lunareiya  [developer] Apr 29, 2024 @ 1:36am 
Originally posted by Jeffus Maximus:
Apologies for the zombie thread post, but I am having exactly this issue. Uninstalled, reinstalled, verified game files, and still will not launch. Game is unplayable.

Any solutions?
Hey Jeffus,
Please also send a message to our support at support@kalypsomedia.com with a description of your issue, a DxDiag.txt and a crash dump attached, so they can investigate for you!
To create a DxDiag.txt, please do the following:
  • Click "Start" button and choose "Run". Or alternatively, press (Windows-Button)+R
  • Then type "dxdiag" (without quotation marks) and click “OK”
  • Click the "Save all Information"-button, located at the bottom of the program window
  • Save the file as "dxdiag.txt”
  • Attach the file "dxdiag.txt" to your email
The crash dump can be found at the following location:
  • Windows: %USERPROFILE%/My Documents/My Games/Tropico6/Saved/Crashes
  • Linux:$XDG_DATA_HOME/Tropico6/Saved/Crashes
    Linux (logs): $XDG_DATA_HOME/Tropico6/Saved/Logs
  • MacOS. $XDG_DATA_HOME/Tropico6/Saved/Crashes
Our support will get back to you as soon as possible.
Have a good one :steamhappy:
#9
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Tropico 6 > General Discussions > Topic Details
Date Posted: Jun 9, 2023 @ 11:22am
Posts: 9

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