Crashing game

[SuperSoldierRCP]

When I go to load up a new sandbox game on a random map it always crashes. I get about halfway thought the load then it shuts down. I submitted 3 reports already.

Anyone else having this or is there a work around?

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Bit of context It keeps showing

Unhandled Exception EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffff

(repeats dozen of times)
Tropico6_Win64_Shipping

I've play the game a lot and never had this issue before.

[SuperSoldierRCP]

Update

Just tried to load a different map and got this error code

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LoginId:022f135b489cc0743fa1aab06dd86d2a
EpicAccountId:

Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

Tropico6_Win64_Shipping
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kernel32
ntdll

[Khan Boyzitbig of Mercia]

D3D device lost = GPU driver or GPU hardware crashed.

Make sure the driver is upto date and correctly installed, if both are true try rolling back to a previous driver and see if that helps.

[SuperSoldierRCP]

Originally posted by Khan Boyzitbig of Mercia:

D3D device lost = GPU driver or GPU hardware crashed.

Make sure the driver is upto date and correctly installed, if both are true try rolling back to a previous driver and see if that helps.

LoginId:022f135b489cc0743fa1aab06dd86d2a
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff

igd10iumd64
d3d11
igd10iumd64
igd10iumd64
igd10iumd64
igd10iumd64
d3d11
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kernel32
ntdll

[SuperSoldierRCP]

This keeps happening any suggestions?

[Khan Boyzitbig of Mercia]

igd10iumd64 is a component of the Intel Graphics Driver, and the minimum requirements ask for a dedicated graphics card while almost all Intel GPUs are integrated cards.

If you have ensured that the GPU is correctly installed you may be out of luck and simply not able to run with your hardware, if you have a dedicated card on your system and it isn't using that you will need to make the system use that card for this game.

It is at least a different error from the first time, but may be a memory issue or driver issue.

[Freeky]

Hi SuperSoldierRCP,

Please send an email to [e-mail] with your current system specifications.
We will then check for you and get back to you as soon as possible.

Cheers

[SuperSoldierRCP]

Originally posted by Freeky:

Hi SuperSoldierRCP,

Please send an email to [e-mail] with your current system specifications.
We will then check for you and get back to you as soon as possible.

Cheers

Ok, I will email you later today.

I was able to login and play a brand new game from start to just into the cold war era this morning with no issue.
So I am not sure what is wrong (I do not use mods).

I will include all this in the email.
Maybe its a bug or something, regardless hopefully it helps you all out in bug testing!

[SuperSoldierRCP]

I emailed

Good news is sometimes I can play games then other times it crashes when loading a new game and I get this error.

Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

Almost wondering if there was a bad update somewhere and I need to go though the files again.