Higher end only

[molzikins89]

Stuck on loading screen and have begun to flash which didnt happen to begin with, im on a pretty good laptop and play other games fairly flawlessly,
Wasted 43 minutes and money i dont really have with zero fixes.

This game is designed for higher end computers. Please check the specs before downloading.

I've had this refunded.

[Skybreaker]

Hi molzikins89,
why not sharing your system specs in advance and kindly asking for help?
If you are not familiar getting those details, simply do as following:

• Click 'Steam Help' menu (top left of your Steam-client window).
  
• Select second-last option 'System Information' in the dropdown menu.
  
• Right-click in the popped-up window and select 'Copy all text to clipboard'
  
• Simply paste the copied system information into your next post here.

Thanks in advance.

-cheers

[molzikins89]

Computer Information:
Manufacturer: HP
Model: HP 255 G6 Notebook PC
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G
CPU Family: 0x15
CPU Model: 0x70
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 2495 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon(TM) R4 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.180.1025
DirectX Driver Version: 22.19.180.1025
Driver Date: 10 26 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon(TM) R4 Graphics
VendorID: 0x1002
DeviceID: 0x98e4
Revision: 0xea
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek High

Memory:
RAM: 7645 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952383 Mb
Largest Free Hard Disk Block: 840189 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: e0b66b81a2a4082ab4b774be87d2d07b3b538481
Disk serial number hash: efd8e4fc

[molzikins89]

Frustrated at loss of money on a game i probably wont get to play. Forgive me for expressing disapointment in trying times.

[Skybreaker]

Hi molzikins89,
there is nothing I can do, rather recommending checking your system specs and the required/recommend system specs on the respective and official store pages:
your system just offers a dual-core with less than 3,0Ghz, whereas Tropico 6 requires a minimum of a quad-core cpu, with at least 3,0Ghz (3,2Ghz Quad-core+ recommended).
Therefore, being below those listed minimum requirements, we can neither guarantee the game to properly run, nor supporting you, if it does not.
Taken from the official Steam Store Page:

Minimum:
Requires a 64-bit processor and operating system
OS: Windows 7 64-bit
Processor: AMD or Intel, 3 GHz (AMD A10 7850K, Intel i3-2000)
Memory: 8 GB RAM
Graphics: AMD/NVIDIA dedicated GPU, 2GB dedicated VRAM (Radeon HD 7870, Geforce GTX 750)
DirectX: Version 11
Storage: 16 GB available space

Recommended:
Requires a 64-bit processor and operating system
OS: Windows 10 64-bit
Processor: AMD or Intel, 3.3 GHz (AMD FX 8300, Intel i5 3000)
Memory: 16 GB RAM
Graphics: AMD/NVIDIA dedicated GPU, 4GB dedicated VRAM (Radeon R9 380, Geforce GTX 960)
Storage: 16 GB available space

-cheers

[molzikins89]

Marvelous.

[SerWind]

If you have a poopy laptop with integrated graphics and other stuff you should probably look at minimum specs for the game or go to the website "can I run it", before buying it. Would save you a lot of frustration.

[Kunovega]

There's something about this series that attracts people with low end computers. It's every day people posting with systems that are way under powered. You don't see that any where near as much in other games, even with much higher requirements.

[molzikins89]

I'm new to steam as I don't normally use the pc as a gaming platform.
I do intend on upgrading I just figured I could run the sims so assumed I would this to.
Yes it may be my error but not all of us are tech savvy unfortunately!

Thank you for the pointers. I shall be more careful in the future!

[Xenos]

Originally posted by molzikins89:

I'm new to steam as I don't normally use the pc as a gaming platform.
I do intend on upgrading I just figured I could run the sims so assumed I would this to.
Yes it may be my error but not all of us are tech savvy unfortunately!

Thank you for the pointers. I shall be more careful in the future!

Going by the lack of the icon besides your username, it seems you don't even have the game on Steam. Otherwise you could have asked for a refund.

[molzikins89]

I've not long been refunded. 24hrs to clear back into steam wallet.

[Skybreaker]

Hi molzikins89,
question here would be: why reaching out, while you have already refunded, without even knowing what the problem was, yet it didn't matter after opening this thread anyhow, as the refund was done?
Next time, simply check the respective official store pages, or ask for help, before refunding, in order to probably help you in the first place ;)

-cheers

[molzikins89]

I just got it refunded after reaching out. After you informed me that my laptop wasn't good enough to run your product.
I also edited original post.
Would you like me to provide screenshots of the refund submission?
As I said i am not tech savvy. What have you got to say?
I'm not familiar with gaming on PCs so if this is how you help people who are strapped for cash and newbies in the gaming world you won't encourage others to get into it. Sorry for my original attitude but we ain't all working at the moment and money is tight. Also sorry for being completely stupid and knowing nothing about computers.
Have a nice day

[Skybreaker]

As this topic has been more or less solved I will close it down.
Thank you for contributing more or less everybody.
Keep it up!

-cheers