Super frustrated-- my game won't run

[76561199036560701]

I've tried eight times now to get past the opening screen of Tropico 6, and it crashes right at the end of the load every time.

Then I get this message (including a logID):

EpicAccountId:

You do not have any debugging symbols required to display the callstack for this crash.

I have no idea how to change any settings and there is no way to contact any tech support.
Basically a waste of $20.

My Railway Empire game, also on Steam, runs just fine on the same computer. Can anyone help me, or suggest where I can go to get some personal assistance?

[76561199036560701]

I can provide this extra info from a crash report:

<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>
UE4CC-Windows-ED5B9B1F44AAC76C0DADE49236C8F0A7_0000
</CrashGUID>
<ProcessId>6512</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>GPUCrash</CrashType>
<SecondsSinceStart>108</SecondsSinceStart>
<GameName>UE4-Tropico6</GameName>
<ExecutableName>Tropico6-Win64-Shipping</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID/>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName/>
<EngineVersion>4.20.2-112678+++Tropico6+Latest_Stable</EngineVersion>
<CommandLine>Tropico6</CommandLine>
<LanguageLCID>1033</LanguageLCID>
<AppDefaultLocale>en-CA</AppDefaultLocale>
<BuildVersion>++Tropico6+Latest_Stable-CL-112678</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName>Bart</UserName>
<BaseDir>
C:/Program Files (x86)/Steam/steamapps/common/Tropico 6/Tropico6/Binaries/Win64/
</BaseDir>
<RootDir>
C:/Program Files (x86)/Steam/steamapps/common/Tropico 6/
</RootDir>
<MachineId>33E78C8F4066969F6D0056886470C4D3</MachineId>
<LoginId>33e78c8f4066969f6d0056886470c4d3</LoginId>
<EpicAccountId/>
<CallStack/>
<PCallStack>
Tropico6-Win64-Shipping 0x0000000004700000 + 10b5d8a Tropico6-Win64-Shipping 0x0000000004700000 + 10a662a Tropico6-Win64-Shipping 0x0000000004700000 + 10ad831 Tropico6-Win64-Shipping 0x0000000004700000 + 14ae4ea Tropico6-Win64-Shipping 0x0000000004700000 + 14ac281 Tropico6-Win64-Shipping 0x0000000004700000 + 161008a Tropico6-Win64-Shipping 0x0000000004700000 + 1611880 Tropico6-Win64-Shipping 0x0000000004700000 + ba3581 Tropico6-Win64-Shipping 0x0000000004700000 + 14cb7a2 Tropico6-Win64-Shipping 0x0000000004700000 + 14cb828 Tropico6-Win64-Shipping 0x0000000004700000 + ca1d97 Tropico6-Win64-Shipping 0x0000000004700000 + c9f537 KERNEL32 0x00000000b52d0000 + 17bd4 ntdll 0x00000000b5de0000 + 6ced1
</PCallStack>
<SourceContext/>
<UserDescription/>
<UserActivityHint/>
<ErrorMessage>
LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')
</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage/>
<Misc.NumberOfCores>2</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD A8-5600K APU with Radeon(tm) HD Graphics</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>AMD Radeon HD 7560D</Misc.PrimaryGPUBrand>
<Misc.CurrentAdapterName>AMD Radeon HD 7560D</Misc.CurrentAdapterName>
<Misc.CurrentAdapterDriverVersion>15.201.1151.1008</Misc.CurrentAdapterDriverVersion>
<Misc.CurrentRHIDescription>DX11_0 - 0 - 0</Misc.CurrentRHIDescription>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor>{10.0.18363.1.256.64bit}</Misc.OSVersionMinor>
<GameStateName/>
<MemoryStats.TotalPhysical>16312487936</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>9408884736</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140728468725760</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>3290443776</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>3394785280</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>4067188736</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>4421574656</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<TimeOfCrash>637205740423830000</TimeOfCrash>
<bAllowToBeContacted>1</bAllowToBeContacted>
<PlatformFullName>Win64 [Windows 10 {10.0.18363.1.256.64bit} 64b]</PlatformFullName>
<CrashReportClientVersion>1.0</CrashReportClientVersion>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

[Skybreaker]

Hi maburg2012,
do you have anything Asus Aura-related running in the background?
If so, please disable all Asus Aura programs running, before starting the game.
This should get this sorted already.

-cheers

[76561199036560701]

Hmm, no. Nothing from Asus.

[belqski]

I'm having the same issue. So sad

[Skybreaker]

Hi everybody,
@maburg2012
please check in your device manager/installed programs under Windows, if there might be anything installed still and remove this software and have a try again.

@belqski
Please read my first reply to OP. Have you checked your system for Asus AURA software being installed and/or running and disabled and removed it properly and in advance?

-cheers

[a.josephides61]

Same problem here too

You do not have any debugging symbols required to display the callstack for this crash.

[Skybreaker]

Hi a.josephides61,

Opprinnelig skrevet av Unerde:

Please read my first reply to OP. Have you checked your system for Asus AURA software being installed and/or running and disabled and removed it properly and in advance?

-cheers

[Vultrio]

I have a similar issue.

Can't even get to the main menu. After I get past the unreal engine and those other brands animations, I just get a black screen with the loading icon on the corner. It won't go further than that. I don't have ASUS Aura.

Shame cause the game was working fine the other week. I take a bit of break and now I can't even play. Tried validating and a hard reinstall. Currently uninstalled it :(

[Skybreaker]

Hi Vultrio,
could you please share your system specs in advance to actually get this sorted?
If you are not familiar getting those details, simply do as following:

• Click 'Steam Help' menu (top left of your Steam-client window).
  
• Select second-last option 'System Information' in the dropdown menu.
  
• Right-click in the popped-up window and select 'Copy all text to clipboard'
  
• Simply paste the copied system information into your next post here.

Thanks in advance.

-cheers

[Jokorot]

same prooblem too, i was just fine playing the game yesterday but today when i try log in to the game, the game just wont start. i think i have not asus aura running in the background, or can u show me the way how to check it. PLEASE HELP.
this my system information:
Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: ROG Strix G531GT_G531GT
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2592 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1650
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3187
DirectX Driver Version: 26.21.14.3187
Driver Date: 8 28 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 1650
VendorID: 0x10de
DeviceID: 0x1f91
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (3- Realtek(R) Audio)

Memory:
RAM: 8043 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 487458 Mb
Largest Free Hard Disk Block: 364988 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 48e5fe21101f81b817ae250f971efd29d71a0476
Disk serial number hash: f4d8f450

[Skybreaker]

Hi Goskal,
what has changed on your end since yesterday? As there was no new update to the game.
However, first thing that caught my eye, is your CPU already being a bottleneck, as it is below the required 3,0Ghz, but just slightly so.
Additionally, first of all I would recommend updating your graphic card drivers, as yours are 7 months old. As those are old, also let the Windows Update run and check, if new updates are available here as well and install those.
-cheers

[khobart3]

I am also having problems starting my game. I do not have anything Asus on my computer and my specs are:

Computer Information:
Manufacturer: Apple
Model: MacBookPro12,1
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz
CPU Family: 0x6
CPU Model: 0x3d
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 3100 Mhz

I have gotten two different error messages - the same as above that says I don't have the debugging symbols and another which I am copying and pasting here:

LoginId:00c7cc521e42562d057c988e208d6c5c
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 1152] FMallocBinned2 Attempt to realloc an unrecognized block 0x7fd95e430000 canary == 0x0 != 0xe3

FGenericPlatformMisc::RaiseException(unsigned int) Address = 0x10ab7988b (filename not found) [in Tropico6]
FOutputDevice::LogfImpl(wchar_t const*, ...) Address = 0x10ac8266d (filename not found) [in Tropico6]
FDebug::AssertFailed(char const*, char const*, int, wchar_t const*, ...) Address = 0x10ac3d229 (filename not found) [in Tropico6]
FMallocBinned2::FreeExternal(void*) Address = 0x10ab9977a (filename not found) [in Tropico6]
operator delete(void*) Address = 0x10a191859 (filename not found) [in Tropico6]
CTCPConnection::~CTCPConnection() Address = 0x11caee950 (filename not found) [in steamclient.dylib]
CTCPConnection::~CTCPConnection() Address = 0x11caeea82 (filename not found) [in steamclient.dylib]
CNetConnectionDestroyWorkItem::DispatchCompletedWorkItem(CJobMgr*) Address = 0x11c9a56fb (filename not found) [in steamclient.dylib]
CWorkThreadPool::BDispatchCompletedWorkItems(CReliableTimer&, CJobMgr*) Address = 0x11cb04a7c (filename not found) [in steamclient.dylib]
CNet::BFrameFuncHandleCompletedWorkItems(CReliableTimer&) Address = 0x11c9a2219 (filename not found) [in steamclient.dylib]
CFrameFunctionMgr::BRun(EFrameType, CCycleCount*, bool) Address = 0x11c9532ab (filename not found) [in steamclient.dylib]
CIPCServer::Thread_MainLoop() Address = 0x11bcccfd4 (filename not found) [in steamclient.dylib]
CIPCServer::CThreadClient::Run() Address = 0x11bccd254 (filename not found) [in steamclient.dylib]
SteamThreadTools::CThread::ThreadExceptionWrapper(void*) Address = 0x11e65cbe1 (filename not found) [in libtier0_s.dylib]
CatchAndWriteContext_t::Invoke() Address = 0x11e658f63 (filename not found) [in libtier0_s.dylib]
CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) Address = 0x11e65899d (filename not found) [in libtier0_s.dylib]
CatchAndWriteMiniDumpExForVoidPtrFn Address = 0x11e658a6e (filename not found) [in libtier0_s.dylib]
SteamThreadTools::CThread::ThreadProc(void*) Address = 0x11e65cb5f (filename not found) [in libtier0_s.dylib]
_pthread_body Address = 0x7fff510be661 (filename not found) [in libsystem_pthread.dylib]
_pthread_body Address = 0x7fff510be50d (filename not found) [in libsystem_pthread.dylib]
thread_start Address = 0x7fff510bdbf9 (filename not found) [in libsystem_pthread.dylib]

[Vultrio]

Ok, also rather useful information :)

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: ROG Strix GL12CX_GL12CX
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xc
CPU Type: 0x0
Speed: 3600 Mhz
8 logical processors
8 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2080
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4187
DirectX Driver Version: 26.21.14.4187
Driver Date: 12 24 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2080
VendorID: 0x10de
DeviceID: 0x1e82
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: T24D391 (NVIDIA High Definition

Memory:
RAM: 16303 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1196988 Mb
Largest Free Hard Disk Block: 446675 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 5181819a0065d720fd1a9172ed181770684ef49f
Disk serial number hash: a6142bda

[Skybreaker]

Hi everybody,
@khobart3
Please be aware that your system is below minimum requirements.
Taken from our official Steam Store Page:

Minimum:
Requires a 64-bit processor and operating system
OS: MacOS Mojave (10.14)
Processor: Quad-Core (i5 or i7) 3GHz or better
-> Quad-core, whereas your machine only offers a dual-core CPU
Memory: 8 GB RAM
Graphics: Metal, Shader 5 compliant GPU with 2GB VRam (AMD Radeon Rx560 Pro / Nvidia Geforce GTX775 or better)
-> As you have not listed a dedicated graphic card, it will be most likely the case your system just offers an integrated graphic chip, which is also below minimum requirements
Storage: 16 GB available space

Therefore, we cannot guarantee, nor support you any further, if the game is not properly running.

@Vultrio
As you are running an Asus setup, please check for any kind of software named Asus Aura and dsiable/remove those before starting the game and check if the prolem persists.

-cheers

[Solerimus]

On my iMac 5k it only run with Win10 but not with Catalina.