Crashing on loading screen

[Democracy's Drunkest Diver]

I recently installed Tropico 6, waited literally hours for it to download, and I click new game or customization, and it goes to the loading screen, just to crash. Help?

[michele.cavallotti]

引用自 antsha_lora：

Hey guys,

@michele.cavallotti, your laptop barely meets minimum system requirements. Tropico 6 needs a CPU of at least 3,0 GHz on all four cores. Your system only offers 1,30GHz.
Additionally, your laptop just has a mobile chip graphics card which is always inferior to a dedicated GPU as listed in our official system requirements.
Tropico 6 minimum/recommended requirements can be found on the official store page.

https://store.steampowered.com/app/492720/Tropico_6/

Thank you for the answer. However the Core should be able to sustain more than 3,0 GhZ: https://ark.intel.com/content/www/it/it/ark/products/196597/intel-core-i7-1065g7-processor-8m-cache-up-to-3-90-ghz.html And I play other games that have that requirements with all the graphic settings at maximum.

[RE_Sneak03]

Hey Everyone,

@Valerio, in order for us to properly assess your problem we need more information about your system.
If you are not familiar with getting your system specs, simply do as follows:

• Click 'Steam Help' menu (top left of your Steam-client
  
• Select second-last option 'System Information' in the dropdown menu.
  
• Right-click in the popped-up window and select 'Copy all text to clipboard'
  
• Simply paste the copied system information into your next post here.

@michele.cavallotti, your laptop has a quad-core setup that is correct, however, the base rate is still just 1,30Ghz. The boost you are referring to is only applied to one core. So you would have one core with over 3,0GHz but the other three remain on 1,30GHz which still puts you under minimum requirements.
And as I have mentioned in my previous post, your graphics card also does not meet the minimum requirements.


Take care

[Valerio]

Informazioni computer:
Produttore: Dell Inc.
Modello: Inspiron 5593
Fattore di forma: laptop
Input touch non rilevato

Informazioni sul processore:
Produttore della CPU: GenuineIntel
Marca della CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
Famiglia della CPU: 0x6
Modello della CPU: 0x7e
Stepping della CPU: 0x5
Tipo di CPU: 0x0
Velocità: 1190 MHz
8 processori logici
4 processori fisici
HyperThreading: Supportato
FCMOV: Supportato
SSE2: Supportato
SSE3: Supportato
SSSE3: Supportato
SSE4a: Non supportato
SSE41: Supportato
SSE42: Supportato
AES: Supportato
AVX: Supportato
AVX2: Supportato
AVX512F: Supportato
AVX512PF: Non supportato
AVX512ER: Non supportato
AVX512CD: Supportato
AVX512VNNI: Supportato
SHA: Supportato
CMPXCHG16B: Supportato
LAHF/SAHF: Supportato
PrefetchW: Non supportato

Versione del sistema operativo:
Windows 10 (64 bit)
NTFS: Supportato
Codici del Provider Crypto: Supportato 311 0x0 0x0 0x0

Scheda video:
Driver: Intel(R) UHD Graphics
Nome del driver delle DirectX: nvldumd.dll
Versione dei driver: 26.20.100.7463
Versione del driver delle DirectX: 26.21.14.4575
Data dei driver: 11 6 2019
Versione dell'OpenGL: 4.6
Profondità di colore del desktop: 32 bit per pixel
Frequenza di aggiornamento del monitor: 59 Hz
Scheda DirectX: NVIDIA GeForce MX230
VendorID: 0x10de
DeviceID: 0x1d11
Revisione: 0xa1
Numero di monitor: 1
Numero di schede video logiche: 1
Nessuno SLI o crossfire rilevato
Risoluzione del display principale: 1920 x 1080
Risoluzione del desktop: 1920 x 1080
Dimensioni del display principale: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Bus principale: PCI Express 4x
VRAM principale: 1024 MB
Modalità di MSAA supportate: 2x 4x 8x

Scheda audio:
Dispositivo audio: Headphone (Realtek(R) Audio)

Memoria:
RAM: 7959 MB

Hardware VR:
Casco VR: non rilevato

Varie:
Lingua dell'interfaccia: Italiano
Dispositivo multimediale: Non determinato
Spazio totale disponibile: 467902 MB
Blocco libero più ampio: 212470 MB
Data di installazione del sistema operativo: gen 01 1970
Controller: "None" rilevato
Indirizzo MAC (hash): 56e2a7155bad280798b677263fe077076f31e47a
Numero di serie del disco (hash): ba70dfd2

That'all.

[Skybreaker]

Hello Valerio,
please check the respective chat. As you can see, many other users have posted their specs and in most cases, the reason for the crashes simply was insufficient hardware.
Please be aware that the minimum and recommended required system information are always visibly listed on all official store pages:

Minimum:
Requires a 64-bit processor and operating system
OS: Windows 7 64-bit
Processor: AMD or Intel, 3 GHz (AMD A10 7850K, Intel i3-2000)
Memory: 8 GB RAM
Graphics: AMD/NVIDIA dedicated GPU, 2GB dedicated VRAM (Radeon HD 7870, Geforce GTX 750)
DirectX: Version 11
Storage: 16 GB available space

Marked in bold the specs you are below the minimum: CPU, GPU and RAM.
Therefore, we cannot guarantee nor support you any further, when you are not able to properly run the game in the first place.
Next time, please be advised reading the latest posts and/or checking Steam store pages for the minimum required system specs, to avoid this confusion.

-cheers

[McMurph]

引用自 antsha_lora：

Hey guys,

@michele.cavallotti, your laptop barely meets minimum system requirements. Tropico 6 needs a CPU of at least 3,0 GHz on all four cores. Your system only offers 1,30GHz.
Additionally, your laptop just has a mobile chip graphics card which is always inferior to a dedicated GPU as listed in our official system requirements.
Tropico 6 minimum/recommended requirements can be found on the official store page.

https://store.steampowered.com/app/492720/Tropico_6/




@McMurph, could you please share more details on your system?
If you are not familiar with getting those details, simply do as follows:

• Click 'Steam Help' menu (top left of your Steam-client
  
• Select second-last option 'System Information' in the dropdown menu.
  
• Right-click in the popped-up window and select 'Copy all text to clipboard'
  
• Simply paste the copied system information into your next post here.

Take care

Hey @antsha_lora,

Below you will find the system details...

Thx for your support.

Hersteller: HP
Modell: HP 250 G7 Notebook PC

Prozessor:
CPU-Hersteller: GenuineIntel
CPU-Marke: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
Geschwindigkeit: 1800 MHz
HyperThreading: Unterstützt
FCMOV: Unterstützt
SSE2: Unterstützt
SSE3: Unterstützt
SSSE3: Unterstützt
SSE4a: Nicht unterstützt
SSE41: Unterstützt
SSE42: Unterstützt
AES: Unterstützt
AVX: Unterstützt
AVX2: Unterstützt
AVX512F: Nicht unterstützt
AVX512PF: Nicht unterstützt
AVX512ER: Nicht unterstützt
AVX512CD: Nicht unterstützt
AVX512VNNI: Nicht unterstützt
SHA: Nicht unterstützt
CMPXCHG16B: Unterstützt
LAHF/SAHF: Unterstützt
PrefetchW: Nicht unterstützt

Betriebssystem:
Windows 10 (64 Bit)
NTFS: Unterstützt
Crypto Provider Codes: Unterstützt 311 0x0 0x0 0x0

Grafikkarte:
Treiber: Intel(R) UHD Graphics 620
DirectX-Treibername: igdumdim32.dll
Treiberversion: 26.20.100.7262
DirectX-Treiberversion: 26.20.100.7262
Treiberdatum: 9.25.2019
OpenGL-Version: 4.6
Desktopfarbtiefe: 32 Bit per Pixel
Monitor-Aktualisierungsrate: 60 Hz
DirectX-Karte: Intel(R) UHD Graphics 620
Anbieterkennung: 0x8086
Gerätekennung: 0x3ea0
Revision: 0x2
Anzahl der Monitore: 1
Anzahl der logischen Grafikkarten: 1
Kein SLI oder Crossfire entdeckt
Prim. Anzeigeauflösung: 1920 x 1080
Desktopauflösung: 1920 x 1080
Prim. Anzeigegröße: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Kein prim. Bustyp entdeckt
Primärer VRAM: 1024 MB
Unterstützte MSAA-Modi: 2x 4x 8x 16x

Speicher:
RAM: 8078 MB

[Skybreaker]

Hello McMurph,
please check the respective chat. As you can see, many other users have posted their specs right before on this page and in most cases, the reason for the crashes simply was insufficient hardware.
Please be aware that the minimum and recommended required system information are always visibly listed on all official store pages:

Minimum:
Requires a 64-bit processor and operating system
OS: Windows 7 64-bit
Processor: AMD or Intel, 3 GHz (AMD A10 7850K, Intel i3-2000)
Memory: 8 GB RAM
Graphics: AMD/NVIDIA dedicated GPU, 2GB dedicated VRAM (Radeon HD 7870, Geforce GTX 750)
DirectX: Version 11
Storage: 16 GB available space

Marked in bold the specs you are below the minimum: CPU, GPU.
Therefore, we cannot guarantee nor support you any further, when you are not able to properly run the game in the first place.
Next time, please be advised reading the latest posts and/or checking Steam store pages for the minimum required system specs, to avoid this confusion.

-cheers

[Pooch]

I got the same problem. I get the launcher, then as soon as it starts initialising it crashes back to the desktop. I don't think the problem is located in my hardware being too low, but posting my hardware info below

AMD Ryzen 7 3700X 8-Core
Windows 10 (64 bits)
ASUS ROG NVIDIA GeForce RTX 2070 SUPER (8191 MB VRAM)
ASUS ROG strix x570-e gaming mainboard
SoundBlasterX AE-5
RAM 16302 MB

I read shutting down the AURA lighting of my mainboard and gfx card might help, not planning on trying that, it's not normal that i need to shut down components of my pc to be able to play a game. Hope you guys find a fix soon, good luck!!

[HK]

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Pentium(R) CPU G4400 @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3312 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Unsupported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2060
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4575
DirectX Driver Version: 26.21.14.4575
Driver Date: 3 17 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2060
VendorID: 0x10de
DeviceID: 0x1f08
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 16.93" x 9.45" (19.37" diag)
43.0cm x 24.0cm (49.2cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8149 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1295247 Mb
Largest Free Hard Disk Block: 284241 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 83973f061b065e87ac924ebc0e9c1af8217e57a9
Disk serial number hash: 10cdaaf4

Hello @Unerde, is this not meet the minimum spec required?

Just buy this game, I can go to Main Menu, but when selecting New Game, Its very slow loading (with the music and the "Did You Know" text running and changing), but when it's already 100%, there's nothing happen (wait for about 10 - 15 min).

If not meet the minimum spec, is there something that I can do to fix this, technically.

Thanks in advance

[BUJIb9IM]

Hey, I have a similar problem. But first here my specs:

i9 7940x
asus rtx 2080ti
64gb ddr4 g.skill 3200 ram
asus rog strix xe mainboard
samsung m2 960 pro 1tb

I played the game a few months ago maybe from a half year or so. it works fine. now I want to play it again but on the starting menu after the " click a button " before the main menu ( during the initializing the game ) . it crashes. can't see any error code. is there a log file anywhere?

that's sad because I paid for a game that's no longer working :-S
and YES all drivers are up to date.

and also yes I did a few reinstalls. but the same result.

yes I also disabled the windows defender when I have installed the game

[BUJIb9IM]

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-D7D7796642826FB00826389079AE4F08_0000</CrashGUID>
<ProcessId>13048</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>false</IsAssert>
<CrashType>Crash</CrashType>
<SecondsSinceStart>0</SecondsSinceStart>
<GameName>UE4-Tropico6</GameName>
<ExecutableName>Tropico6-Win64-Shipping</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID />
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName />
<EngineVersion>4.20.2-112678+++Tropico6+Latest_Stable</EngineVersion>
<CommandLine>Tropico6</CommandLine>
<LanguageLCID>1031</LanguageLCID>
<AppDefaultLocale>de-CH</AppDefaultLocale>
<BuildVersion>++Tropico6+Latest_Stable-CL-112678</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName>User</UserName>
<BaseDir>F:/Steam_Games/steamapps/common/Tropico 6/Tropico6/Binaries/Win64/</BaseDir>
<RootDir>F:/Steam_Games/steamapps/common/Tropico 6/</RootDir>
<MachineId>F4A7CAA64996B0D27E6E1BB9621B6B3D</MachineId>
<LoginId>f4a7caa64996b0d27e6e1bb9621b6b3d</LoginId>
<EpicAccountId>7fd40565ae31475692bfbda2b6f846da</EpicAccountId>
<CallStack />
<PCallStack>0x00000000ffffffff + ffffffff AacNBDTHal_x64 0x0000000092170000 + d8df AacNBDTHal_x64 0x0000000092170000 + e166 AacNBDTHal_x64 0x0000000092170000 + daed AacNBDTHal_x64 0x0000000092170000 + bffc combase 0x00000000b04e0000 + 43a9c combase 0x00000000b04e0000 + 429f9 combase 0x00000000b04e0000 + 42836 gameoverlayrenderer64 0x0000000089640000 + 9ca51 AuraSdk_x64 0x0000000087110000 + 132c7 AuraSdk_x64 0x0000000087110000 + 113bb Tropico6-Win64-Shipping 0x00000000d0560000 + 39fb57 Tropico6-Win64-Shipping 0x00000000d0560000 + 560c32 Tropico6-Win64-Shipping 0x00000000d0560000 + 5792b3 Tropico6-Win64-Shipping 0x00000000d0560000 + 57943e Tropico6-Win64-Shipping 0x00000000d0560000 + 55d026 Tropico6-Win64-Shipping 0x00000000d0560000 + 1a1b230 Tropico6-Win64-Shipping 0x00000000d0560000 + 1a2d71a Tropico6-Win64-Shipping 0x00000000d0560000 + 197f466 Tropico6-Win64-Shipping 0x00000000d0560000 + 282f37 Tropico6-Win64-Shipping 0x00000000d0560000 + 28884c Tropico6-Win64-Shipping 0x00000000d0560000 + 2888aa Tropico6-Win64-Shipping 0x00000000d0560000 + 28f2ce Tropico6-Win64-Shipping 0x00000000d0560000 + 24dc4c7 KERNEL32 0x00000000b1c00000 + 17bd4 ntdll 0x00000000b1ec0000 + 6ced1</PCallStack>
<SourceContext />
<UserDescription />
<UserActivityHint />
<ErrorMessage />
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage />
<Misc.NumberOfCores>14</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>28</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
<Misc.CPUBrand>Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce RTX 2080 Ti</Misc.PrimaryGPUBrand>
<Misc.CurrentAdapterName>NVIDIA GeForce RTX 2080 Ti</Misc.CurrentAdapterName>
<Misc.CurrentAdapterDriverVersion>26.21.14.4575</Misc.CurrentAdapterDriverVersion>
<Misc.CurrentRHIDescription>DX11_1 - 256 - 1</Misc.CurrentRHIDescription>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor>{10.0.18362.1.768.64bit}</Misc.OSVersionMinor>
<GameStateName />
<MemoryStats.TotalPhysical>68374638592</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>64</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<TimeOfCrash>637210800021510000</TimeOfCrash>
<bAllowToBeContacted>1</bAllowToBeContacted>
<PlatformFullName>Win64 [Windows 10 {10.0.18362.1.768.64bit} 64b]</PlatformFullName>
<CrashReportClientVersion>1.0</CrashReportClientVersion>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

[Skybreaker]

@Pooch
best would be reaching out to our technical support:
[e-mail]
and providing them with your respective Asus Aura hardware details: most importantly the mainboard/motherboard in order to get this tested and probably fixed.
Thanks in advance.

@HK
As your CPU just provides 2-cores, rather the minimum of 4, there is nothing I can do, rather than thinkin about getting a new CPU with 4-cores. Especially since the rest of your PC is at least mid-range and above (RTX2060).

@Astral Chopsuey
Best would be reaching out to our technical support:
[e-mail]
providing your full system specs and crash-error-message as well as crash logs that we can have a closer look into those.

Thanks in advance.


-cheers

[Meaty Jackson]

@Unerde:

I saw your comment on my review and appreciated the feedback. I decided to reinstall the beta again (having already done so at the time of the original post), and the game worked. I managed to get through the first tutorial without any problems, whereas before the beta wouldn't stay open for longer than 2 minutes. I've changed my review to positive for now since the game is working and I appreciate you going out of your way to resolve this. I'm 99% certain this computer can run the game, but I know certain components can cause issue. Here are the specs you requested:

Computer Information:
Manufacturer: Apple
Model: iMacPro1,1
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Xeon(R) W-2140B CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x55
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 3200 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Unsupported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
MacOS 10.14.6 (64 bit)

Video Card:
Driver: Radeon Pro Vega 56
Driver Version: 1.2
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 0 Hz
VendorID: 0x1002
DeviceID: 0x6867
Revision Not Detected
Number of Monitors: 2
Number of Logical Video Cards: 1
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 5120 x 2880
Primary Display Size: 23.58" x 13.39" (27.09" diag)
59.9cm x 34.0cm (68.8cm diag)
Primary VRAM: 0 MB

Memory:
RAM: 65536 Mb

[Skybreaker]

Hi Meaty Jackson,
so your system should be capable of handling Tropico 6 hardware-wise.
Please install the latest Catalina update, as you even have missed quite some:
Another users claimed since the latest Catalina OS update (version 10.15.4; release last week) the game runs properly now on his side.

-cheers

[dunkel]

I dont know if u found a way to fix the problem, but i gave it yesterday another try to run the game
and its working !!!! So...lets play....

P.S. to upgrade like u mentioned i should wasnt luckely not an option...coz most games wouldnt run on Catalina

MacOS Mojave 10.14.6
Mac Pro (Mitte-2010)
2 x 3,33 GHz 6-Core Intel Xeon
32 GB 1333 MHz DDR3
Radeon RX 580 8 GB


So thx for fixing the "crash on loading screen" problem

[Bucket™]

Tropico 6 crashing on start up ever time.
Gets to installizing game part and then dies consistently.
have restarted and reinstalled 3 times, uninstalled aura, updated drivers, disabled steam comunity overlay, no change.

specs are
BaseBoard Product ROG STRIX Z390-E GAMING
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 32.0 GB
GPU NVIDIA GeForce GTX 1060 6GB
OS Name Microsoft Windows 10 Home

halp