Crashing on loading screen

[Democracy's Drunkest Diver]

I recently installed Tropico 6, waited literally hours for it to download, and I click new game or customization, and it goes to the loading screen, just to crash. Help?

[Battleclown]

Any useful errors messages?
What OS are you on?

On the bugs forum there's a pinned comment from the devs that have a list of things you could try.

The game needs directx 11.1 and Win 7 needs SP1. Use DXDIAG to check this.
Mac version is still in beta, Linux version got its own problems.

Does your PC meet the minimum requirements?

[Kunovega]

System specs?

[DewayneIsAwsome]

Honestly I've been going through the same exact thing since prior to release and have had 0 luck at getting any form of help or update. I know my specs are far higher than needed for this game and yet it still crashes on startup every single time.

[Democracy's Drunkest Diver]

I have all, but the game still crashes the moment I press New Game. Honestly I think I wasted $55.

[DewayneIsAwsome]

Trust me I feel you. I wish I could refund the game however due to the time played during Beta being counted as my total time played I'm out of luck. What really gets me is that on the few discussions that have been made about this issue in particular no Dev has responded or even given some form of fix....

[jlking3rd]

Asus Aura can cause problems. If you have any Asus components that have LED lights, try uninstalling the Aura app and see if it helps. On user had to actually turn off the LED lights in his BIOS

[Kunovega]

Originally posted by DewayneIsAwsome:

Honestly I've been going through the same exact thing since prior to release and have had 0 luck at getting any form of help or update. I know my specs are far higher than needed for this game and yet it still crashes on startup every single time.

9 out of 10 people who refuse to post their specs and demand their system is good enough, eventually post their specs and turn out to be way under the requirement

Maybe you are that 10% who actually is above specs when they claim it, but having seen 100's of these threads fly by, the majority of people who can't run the game are below the requirements, usually by a lot

Bottom line: no one can help you if you can't be bothered to provide:

1. System specs

2. details of the actual issue as in: when exactly does it crash, after doing what

3. Things you've actually tried (and be honest ~ I'll tell someone to verify their game files, they'll claim they did and it "didn't work" then they'll come back a few days later and admit they hadn't tried it ~ only to find out that fixed it for them)

No one can attempt to help you if you can't be bothered to answer questions. You expect us to just read your mind and make guesses.

Also note: your beta play time DOES NOT count towards your refund, it never does on Steam. This is repeated not just in the steam rules but several times on this forum where it's been asked and answered repeatedly.

Threads like this don't get dev responses because no ones bothering to post any information that would be helpful to diagnose the problem. And let's be straight about this, there's an entire forum for bug reports and tech support. You aren't even in the correct forum and you've likely not even bothered to read any of the possible solutions already posted:

https://steamcommunity.com/app/492720/discussions/2/

https://steamcommunity.com/app/492720/discussions/2/1771511442683471863/

[Skybreaker]

Hi everybody,
I have to agree with @Kunovega.
Without proper information, it is impossible for us (officials like me, or other helpful community-members) to help and get this sorted properly.
Therefore, when it comes to crashes, first thing to do is posting your system specs OS+bit, CPU, GPU and RAM. When this is sorted, the digging begins and more details might be required and asked for.

-cheers

[DewayneIsAwsome]

WIndows 10, 64 Bit
i9 9900k @ 3.60GHz
RTX 2080Ti
32.0 GB RAM

So far I've tried all the solutions that have been posted including the asus aura and windows fix and nothings worked. Pretty much I load in the game and once it gets to the loading screen prior to main menu it crashes to desktop. Idk what's causing it to be honest.

[Skybreaker]

Hi DewayneIsAwsome,
have you tried starting a new game/savegame with the same outcome, when loading it?

-cheers

[Kunovega]

Originally posted by DewayneIsAwsome:

WIndows 10, 64 Bit
i9 9900k @ 3.60GHz
RTX 2080Ti
32.0 GB RAM

So far I've tried all the solutions that have been posted including the asus aura and windows fix and nothings worked. Pretty much I load in the game and once it gets to the loading screen prior to main menu it crashes to desktop. Idk what's causing it to be honest.

Do you have any other software running? Razer Synapse, afterburner, etc ?

[Maawaak]

same issue here

windows 10, 64 bits
i5-9600k
16gb ram
rtx 2070

[DewayneIsAwsome]

so I tried exitting out of everything in the background and ran the game but once again it crashes right at the startup. I dont even make it to the menu i just see initializing game and then it CTD.

[Skybreaker]

Hi everybody,
@DewayneIsAwsome + @Maawaak
Just to make sure, you really did everything you can do on your end, including:
- Running the game as administrator in the first place
- Have set exceptions for Steam and Tropico 6 in all kinds of installed Malware-/Anti-Virus-/Firewall software (Norton, BitDefender, Windows Defender, Avast, Windows Firewall, and what else falls into this category)
- Another player mentioned he had lighting on his hardware, which was not controlled by any Ausus software, but as soon as disabled in the BIOS, he had no problems anymore.
- All drivers up to date? Especially graphic card?
- Did you ran an "verify integrity of game cache" check on Steam?
- Any additional software that might intervene, or even restrict games?

Last but not least: Since when do those crashes happen? Since mentioned above driver updates, since the game update?

-cheers

[Rayyan]

Having the same problem