Tropico 6 Not Loading

[Knightfire1992]

I'm having trouble with Tropico 6. It's not loading when I start a new game. Is it my computer?

[Kunovega]

System specs?

[Knightfire1992]

Originally posted by Kunovega:

System specs?

That could be the case, I don't know. Maybe they'll release an update to fix it?

[Skybreaker]

Hi Knightfire1992,
@Kunovega asked for your system specs, as those are needed in order to get this properly sorted.
Therefore, please share at least OS+bit, CPU (+Ghz), GPU and RAM.

-cheers

[Kunovega]

Originally posted by Knightfire1992:

Originally posted by Kunovega:

System specs?

That could be the case, I don't know. Maybe they'll release an update to fix it?

It's not clear what you expect them to fix.

If you don't meet the system requirements that's not something that's going to change. If you do then they will want more information to help sort out what the problem is.

[Knightfire1992]

Originally posted by Unerde:

Hi Knightfire1992,
@Kunovega asked for your system specs, as those are needed in order to get this properly sorted.
Therefore, please share at least OS+bit, CPU (+Ghz), GPU and RAM.

-cheers

Oh, I'm running a MacBook Pro, the operating system is macOS Mojave 10.14.6, the CPU is an Intel 2.7 Ghz Intel Core i5, memory is 8 GB 1867 Mhz DDR3, my graphics card is Intel Iris Graphics 6100 1536 MB,

I hope that helps.

[Skybreaker]

Hi Knightfire1992,
please be aware that your system is below minimum specs: you need at least 3,0Ghz and a dedicated graphic card with at least 2GB VRAm, whereas your integrated graphic chip just has 16-64MB of VRAM.
Therefore, we cannot guarantee nor support you any further, as this is why we have set the minimum and recommended system specs on our official store pages and according extensive testing prior to release of the game back in the first quarter of this year.

-cheers

[Knightfire1992]

Originally posted by Unerde:

Hi Knightfire1992,
please be aware that your system is below minimum specs: you need at least 3,0Ghz and a dedicated graphic card with at least 2GB VRAm, whereas your integrated graphic chip just has 16-64MB of VRAM.
Therefore, we cannot guarantee nor support you any further, as this is why we have set the minimum and recommended system specs on our official store pages and according extensive testing prior to release of the game back in the first quarter of this year.

-cheers

How do I get a refund for this game then?

[Skybreaker]

Hi Knightfire1992,
even though being below minimum specs, we are still investigating, as it supposedly run before anyhow.
In order to get this tackled properly, players, who are experiencing crashes since the update and are unable to solve those via the provided tips, tricks and workarounds from our technical FAQ, and/or are below minimum specs may send our developers their full system specs and crash dumps, in order to help us getting this sorted as quickly as possible.

To get those necessary details to our developers, reach out to our technical support:
- via [e-mail]
- Provide them your system specs first. To get those, please do following:
*Click 'Steam Help' menu (top left of your Steam-client window).
*Select second-last option 'System Information' in the dropdown menu.
*Right-click in the popped-up window and select 'Copy all text to clipboard'
*Simply paste the copied system information into your email.
- Additionally, please add the most important file: the crash dumps. Those can be found as follows:
*MacOS: $XDG_DATA_HOME/Tropico6/Saved/Crashes


-cheers

[Knightfire1992]

So you're saying I should wait for a fix from Kalypso?

[Skybreaker]

Hi Knightfire1992,
I cannot guarantee, nor promise anything, but worth a shot?
-cheers

[tasjamorren]

For me a lot sounds chinese said here, I keep crashing since last update a few days ago, I am not a mac wizard and I like to play tropico 6. I was playing well before last update and this is the only game I like to play. This is my mac:MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), processor 2,9 GHz Intel Core i5,memory8 GB 2133 MHz LPDDR3Intel Iris Graphics 550 1536 MB, (this is also chinese for me). Can you explain in very old people language what I have to do, it took me already ages to find out how I have to post this. Please help me, 55€ is a lot of money for me to just throw away!

[ronysixkiller]

Hi, I have the same problem, the game is not loading...
My setup is Macbook pro 13 inches 2.9 GHz intel i5, 8 Go of ram and Intel Iris Graphics 550 1536 Mo, please could you help? i have access to the settings so maybe i could modifiy something...

[Takeiteasy]

I can go to the Main Menu and start or load a Game. Loading Screen for Game then takes super long and does not Launch the Map. Before the latest Update from Tropico everything worked just fine.

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
macOS Mojave 10.14.6
3,1 GHz Intel Core i5
16 GB 2133 MHz LPDDR3
-
Radeon RX 580 8 GB
Monitor 2560 x 1440px

[[sH[!]Ne]]

Hi everyone, in order to access the crash dumps please do the following:
In the Finder, choose Go > Go to Folder.
In the Go To Folder dialog box, type ~/Library
Click Go.
Now search for the folder Tropico6/Saved/Crashes
and send us the files you find in there to [e-mail] and write down a short description of your problem please.
Thanks in advance!

[Pingu]

Tropico 6 cannot detect my graphic card. I have reinstall it still cant detect.

GTX 1070