Purchased Creation Credits NOT showing up?

[Kraken Guard]

So I bought some credits through the Steam Store, right?

They aren't showing up in the game itself...

I've already submitted a ticket to them. I'm just curious how long this takes - or if it's something that will eventually right itself...

[ShelLuser]

I can't help you with your issue but... I would like to point out that you may be seriously wasting your money here. Check out this link:

https://www.nexusmods.com/skyrimspecialedition?tab=popular+%28all+time%29

All the mods and changes you might wish for and everything is available for free. All you basically need is a mod manager (my personal favorite being Vortex[www.nexusmods.com]) and off you go....

[Kraken Guard]

Originally posted by ShelLuser:

I can't help you with your issue but... I would like to point out that you may be seriously wasting your money here. Check out this link:

https://www.nexusmods.com/skyrimspecialedition?tab=popular+%28all+time%29

All the mods and changes you might wish for and everything is available for free. All you basically need is a mod manager (my personal favorite being Vortex[www.nexusmods.com]) and off you go....

I'm well aware of the Nexus - I've downloaded my share of mods from there. However, I WOULD like to get the Creation Club mods also. But the credits that I bought are NOT showing up in-game.

I had bought some yesterday and the credits showed up fine. Figured I'd get some more today, but the credits are not showing up.

I've seen others have the same issue apparently, but I've never quite seen said issues resolved...

[ShelLuser]

Best think you can do right now is check your recent purchases, see this link:

https://help.steampowered.com/en/wizard/HelpWithPurchase

It should list your purchase as well as the status. If there's no status but merely the amount of money you spend then the purchase has been successfully processed by Steam and thus it's in Bethesda's corner.

[Roz Britanicus]

I just did the same , Where are the points.

[Kraken Guard]

Originally posted by ShelLuser:

Best think you can do right now is check your recent purchases, see this link:

https://help.steampowered.com/en/wizard/HelpWithPurchase

It should list your purchase as well as the status. If there's no status but merely the amount of money you spend then the purchase has been successfully processed by Steam and thus it's in Bethesda's corner.

I see the items I purchased(CC Credits), and the amount of money I had spent.

But the credits are not showing up... Is it just that they're experiencing some slowdowns at the moment? Or has this been an on-going issue?

[Roz Britanicus]

I dont know , but i am going to ask steam for my money back . I give one hour if no CCP i want my money back. Last time i got CC points it was instant.

[Kraken Guard]

Originally posted by Roz Britanicus:

I dont know , but i am going to ask steam for my money back . I give one hour if no CCP i want my money back. Last time i got CC points it was instant.

Yeah - I bought 'em yesterday, and they came through fine...

[alexander_dougherty]

I know when CC credits first started it was taking over three weeks for some people to get the credits..... not sure if they are that slow.

[classicalsonny03]

Originally posted by Kraken Guard:

So I bought some credits through the Steam Store, right?

They aren't showing up in the game itself...

I've already submitted a ticket to them. I'm just curious how long this takes - or if it's something that will eventually right itself...

I'm having the exact same problem and also submitted a ticket. I just bought CC points through steam and I got the confirmation email of my purchase but that's the only place I can find anything about it. I am new to steam but I don't think this is my fault but the points not popping up. If you figure it out let me know and I'll do the same!

[Roz Britanicus]

Its not good as a customer for this to happen i am angry the points are not cheap. i will give to 21:10. thats long enough. I happen played skyrim for a year or more and this is how it is. lol. wonder if its steam or bethesda as fault.

[Roz Britanicus]

Steam as taken my money and the creation club isn't working i haven't got my cc points and steam says its not refundable. To me this is a crime isn't it. Who do you go to for this . I want my points or my cash.

[Kraken Guard]

Originally posted by Roz Britanicus:

Steam as taken my money and the creation club isn't working i haven't got my cc points and steam says its not refundable. To me this is a crime isn't it. Who do you go to for this . I want my points or my cash.

I haven't heard anything back from Steam.
I sent a submit ticket through Bethesda as well, though I'm still waiting for a response from them...

Worth a try?

EDIT: So I finally DID hear back from Steam, and it sounds like it IS something that I have to bring up to Bethesda.

So I DID have a support ticket sent in, though I hadn't given the Transaction IDs... Easily enough. Updated the ticket to include the Transaction IDs. Was told if they were unable to resolve the issue that I was to get back with Steam.

Presently waiting on Bethesda...

[ShelLuser]

Originally posted by Kraken Guard:

I see the items I purchased(CC Credits), and the amount of money I had spent.

But the credits are not showing up... Is it just that they're experiencing some slowdowns at the moment? Or has this been an on-going issue?

I have no idea, but this proves that it's Bethesda which needs to respond and award you those credits. So if this isn't fixed tomorrow (to name a date) then you should definitely contact Bethesda support to complain about this.

Originally posted by Roz Britanicus:

I dont know , but i am going to ask steam for my money back . I give one hour if no CCP i want my money back. Last time i got CC points it was instant.

I doubt that's going to work; the store page has a disclaimer stating that you can't request refunds for this item, so it's going to be denied for sure. First you should do is contact Bethesda, and if that completely fails you need to make sure to do a manual refund request.

So... don't click on "refund" but find your recent purchase in the list I linked to above, click on that and then use the option "I still have a question", that would allow you to explain your case and manually request the refund.

But definitely make sure to contact Bethesda support first, because Steam will most likely reject the refund otherwise.

[Kraken Guard]

Originally posted by ShelLuser:

Originally posted by Kraken Guard:

I see the items I purchased(CC Credits), and the amount of money I had spent.

But the credits are not showing up... Is it just that they're experiencing some slowdowns at the moment? Or has this been an on-going issue?

I have no idea, but this proves that it's Bethesda which needs to respond and award you those credits. So if this isn't fixed tomorrow (to name a date) then you should definitely contact Bethesda support to complain about this.

Aye - as mentioned before, I've went ahead and submitted a support ticket to Bethesda, but am still waiting to hear back from 'em... It's mind boggling - it went through fine when I purchased 'em yesterday. Not entirely sure why it's such an issue now.

I've done some googlings, and it seems like it's an issue that has existed for a long time, and is not just limited to Steam/PC players... I've seen people talking about it on PS4 and XBox forums, so it's definitely not an issue with Steam.

[alexander_dougherty]

Originally posted by Kraken Guard:

Originally posted by Roz Britanicus:

Steam as taken my money and the creation club isn't working i haven't got my cc points and steam says its not refundable. To me this is a crime isn't it. Who do you go to for this . I want my points or my cash.

I haven't heard anything back from Steam.
I sent a submit ticket through Bethesda as well, though I'm still waiting for a response from them...

Worth a try?

EDIT: So I finally DID hear back from Steam, and it sounds like it IS something that I have to bring up to Bethesda.

So I DID have a support ticket sent in, though I hadn't given the Transaction IDs... Easily enough. Updated the ticket to include the Transaction IDs. Was told if they were unable to resolve the issue that I was to get back with Steam.

Presently waiting on Bethesda...

Be prepared for Bethesda to say it's something you need to raise with Steam.....