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The Legendary version is the same thing as the old version, it just included all 3 DLCs.
It's this, you needed all 3 DLCs before... Oct? 2016.
If the free copy was not claimed during that period then that person, unfortunately, has to buy the special edition
I think Steam support has the most chance.
Wasnt it like automatically in the library?
As others have stated the only options are to contact either Steam or Bethesda, and hope there wasn't a cutoff point for it.